Christine William

Garland, TX *****

ad2j13@r.postjobfree.com

+1-214-***-****

Personnel and payroll support

Prioritization and delegation of admin tasks

Overseeing adherence to policy and procedure

Efficient communication

Process creation and implementation

Exemplary follow-through on projects

Experience in leadership

Adept with problem solving

Ability to thrive under pressure

Time management

Self-motivation

Authorized to work in the US for any employer

Work Experience

Certified Notary Signing Agent

Dallas, TX

June 2023 to Present

Administrative Assistant

Texas Health Resources - Dallas, TX

September 2021 to Present

Assist with committee meetings, assist with director of quality and risk needs, assist with preparation for Joint Commission visits, attend meetings and take minutes from the meetings. Administrative Specialist/HR Generalist

US Census Bureau

January 2020 to Present

Train 200+ employees on New Hire Processes

Solved for reissuing return salary checks to employees in a quicker manner o Received reporting from Department of Treasury of return checks and created a team and process for checks to be reissued to 5,000 people

Provide administrative guidance to directors and administrator coordinators at four assigned offices

Evaluate office performance by running and interpreting reports

Provide guidance/instruction to four offices regarding payroll and personnel matters

Received an extension for another year as Administrative Specialist due to positive performance

Process time and attendance, perform leave audits, and track training classes

Screen correspondence, monitor phones/messages, and maintain chronological log of routed documents

Maintain knowledge of administrative rules and regulations on acquisitions/procurement requests, personnel actions, payroll changes, and training requests

Perform supervisory functions by reviewing and planning work for the team, identifying necessary resources to accomplish tasks

Evaluate performance of team members

Assist during candidate interviews and identify developmental and training needs

Serve as primary office support, collaborating and adjusting priorities to generate results under time- critical deadlines

Assisted offices with closing due to the census ending Administrative Assistant

Texas Health Dallas - Dallas, TX

Present

Prepare for committee meetings, take minutes during meetings, attend to director needs, work on multiple projects, assisting in preparation for joint commission visit. Administrative Clerk

US Census Bureau

January 2019 to January 2020

Created and implemented onboarding process for 300+ employees

Created uniform processing sheets for payroll/personnel for regional office and 12 additional offices

Evaluated performances in 50 offices to assure payroll was processed correctly and provided training or instruction when needed, leading to all offices processing payroll independently within 3 weeks

Closed payroll weekly totaling $2,500,000+ for 50 area offices

Performed a combination of personnel and payroll duties to support the office

Timekeeping for the National Finance Center (NFC) and Decennial Applicant Personnel & Payroll System

(DAPPS) employees including sending secured authorization to US Treasury payment system weekly

Established a variety of administrative work control logs and records

Coordinated workload distribution to maintain flow/quality, ensuring timeliness and standard adherence

Reviewed official papers, hired, and trained green employees

Provided guidance on administrative matters and assigned work, set priorities, prepared schedules, and evaluated performance

Resolved issue of missing checks and missing hours Administrator Support

AS&G Claims

2017 to November 2018

Set up claims, mailed letters to claimants/providers, checked bill statuses, obtained medical records when needed, and attended client meetings

Supported Vice President, President, and management team

Created Excel spreadsheet to improve inventory management and reported accuracy

Provided consistent verbal and written communication between clients and management team

Organized the office by cohesively organizing team schedules, events, and files Referral Coordinator

Concentra - Plano, TX

November 2013 to November 2017

Completed 50+ referrals per day, meeting patient goal of seeing a specialist within 3 days

Closed referrals quickly, resulting in fewer referrals less than 30 days, assisting team as needed

Assisted clinics to obtain approval for physical therapy and diagnostic, preparing patient schedules

Scheduled appointments for CT Scans, MRIs, X-rays, physical therapy, and occupational therapy

Verified primary physician's medical transcripts alignment with specialist's transcript

Prioritized tasks by importance for the office

Provided guidance and evaluated performance on how to close more referrals each day Customer Service Representative

Comerica Bank Call Center

December 2009 to September 2013

Led a struggling team with the most turnovers to #1 spot within 6 months through training and performance evaluations

Provided customer services by resolving customer bank issues

Responsible for detecting fraud on customer accounts

Provided IT support for web banking

Developed conflict resolution skills and the ability to work under pressure Pharmacy Technician

CVS Pharmacy Technician for CVS Pharmacy - Dallas, TX June 2006 to July 2009

Fill prescriptions,

Request and Receive authorizations

Education

BACHELOR in HEALTHCARE ADMINISTRATION

University of Phoenix

2015 to 2018

CERTIFICATE in MICROSOFT OFFICE

Phoenix University

2015 to 2015

ASSOCIATE in BUSINESS MANAGEMENT

Phoenix University

2011 to 2015

Bachelor of Science

Skills

• Personnel and payroll support

• Prioritization and delegation of admin tasks

• Overseeing adherence to policy and procedure

• Efficient communication

• Process creation and implementation

• Exemplary follow-through on projects

• Experience in leadership

• Adept with problem solving

• Ability to thrive under pressure

• Time management

• Self-motivation

• Employee Evaluation

• Microsoft Outlook

• Interviewing

• Human Resources

• Microsoft Windows

• Administrative Experience

• Computer Networking

• Help Desk

• Technical Support

• Operating Systems

• Desktop Support

• Employee Orientation

• Troubleshooting

• Documentation review

• Customer service

• Medical terminology

• Microsoft SharePoint

• Accounting

• Microsoft Office

• Training & development

• Talent management

• Computer skills

• Recruiting

• Project management

• Management

• Medical billing

• Microsoft Excel

• Leadership

• ICD-9

• CPT coding

• Word processing

• Adult education

• Microsoft Word

• Human resources management

• Workday

• Payroll

Links

https://www.linkedin.com/in/christine-william-2272ab81 Publications

Transformation Projects Showcase Projects

https://uscensus.sharepoint.com/sites/Transformation/SitePages/Current-Transformation-Projects.aspx February 2021

This is an opportunity to highlight Projects that Census Bureau employees completed or currently work on that meet the Guiding Principles of Transformation. These Projects maybe longstanding or just beginning.

Contact this candidate