Post Job Free

Resume

Sign in

Customer Service Vice President

Location:
Tempe, AZ
Posted:
January 07, 2024

Contact this candidate

Resume:

Janey Buri

**** * ******** *** *** ** Cell: 623-***-****

Tempe, AZ 85282 E-mail: ad2iz7@r.postjobfree.com

Objective:

To my years of Customer Service; and admin skills within Higher Education and Healthcare management areas. I have worked in two positions for many years. I have recently retired and looking for an administrative assist or clerical position. Education:

1975 to 1977: University of Toledo – Business program 1981 University of Toledo: Adult CE Courses: Medical/Secretarial, Business/Computer Courses May 1974 - Graduated from Perrysburg High School

Employment:

April 2006 – Retired May 2023 Gateway Community College – Project Coordinator For the Vice President of Academic Affairs

• Maintained calendars, greeted visitors, handled correspondence, and answered telephones and files. Assist other administrators, as needed HR packets for new adjunct hires.

• Serve as a liaison between administrators’ faculty and students; act as 411 for many Academic Affairs personnel; write and send most of the email announcements and deadline reminders for unit Answer calls for all CE classes, registration for classes for students and participants of seminars, events and conferences.

• Coordinate Administrator's travel to conferences and meetings, including processing travel authorization and professional growth forms, making hotel and airline reservations, and creating requisitions for registration fee payment and travel expense reimbursement.

• Set up and invoice student accounts as well as the educators for each department and third-party contracts.

• Maintain and monitor the financial budget for each Academic/Student Affairs department and place orders.

• Maintain change of masters; RPS documentation for staff; run reports for RIS Plus

• Continual training with all projects and programs within the MCCCD system

• Tracking Minutes and Agendas for the Administration department

• Working with Workforce Development and Community partners for classes and seminars Dec 2015 – March 2022: Abrazo Health Care - ON-Call – Central Communications Operator

• Answering all incoming calls for 5 of the Abrazo Hospitals (Call Center location

• Paging of medical staff

• Maintain on-call schedules.

• Liaison with the security department and dispatch all radio communications.

• Handle emergency codes

• Customer service

July 1996 – Feb 2006 Banner Good Samaritan Medical Center - Administrative Assistant & HUC/ER Reg

• Supported: Department of Telemetry; Nursing Education; Cardiovascular & Trauma Service; Med/Surgical Service; WIS Service and Care Center; Worked with 3 Nursing Directors; Practice Outcomes Nurse Specialist/Magnet Coordinator; 6 Assistant Nursing Directors; 2 Nurse Educator, 2 Clinical Nurse Specialist

• Meeting minutes and transcription for a total of 15 meetings a month (which include Shared Leadership, Staff Meetings, Emergency Code Committees; 2 directors involved in System initiatives)

• Fling on all employees with each unit; sending out correspondence for all areas; preparing self and colleague feedback for yearly evaluations on all staff; research and library article information for the Outcomes Nurse and supporting the Magnet Coordinator

• Development process for Magnet Status; working with administration and staff for credentialing; preparing documents for the Magnet Status packet.

• Ordering for all office, computer, printer, maintenance, and equipment supplies

• Assist all areas with payroll/KRONOS, human resource needs.

• Assist directors with ANSOS entry and data collection.

• Creative assistance with Nursing Yearbook for the past 3 years

• Assist and coordinate presentations, mandatory and conference events.

• Worked on-call as Health Unit Secretary on the Tele and Critical Care units.

• Worked directly with Patient Accounting; Managed Care requirement (Understanding of CPT coding)

• Support as an Administrative Assistant at the Good Samaritan Care Center for 2.5 yrs. Supporting the Administrator; Nursing Director, 2 Assistant Nursing Directors, Nurse Educator and Nursing Staff with all administrative secretarial needs from taking minutes and setting up agendas to slide and video and PowerPoint presentations. Chairman of the Service Excellence committee and in charge of ordering supplies, assisted with payroll and human resource needs.

• Worked as Health Unit Secretary Support in Labor and Delivery for 2 yrs & Tele & Cardiac Services 10 yrs

• Worked as needed in ER registration for 5 years. Summary of Qualifications:

• All basic office equipment copier; fax, various types of phones; Typing skills; dictation; transcription verbal.

• Credentialing experience for the development of professional packets and professional CE credits

• Computer programs; Applications for performance of each position (Word; Excel, PowerPoint; Publisher)

• Financial processes: budget; payroll and capital

• Managed Care requirements for patient enrollment

• All MCCCD program requirements: SIS; Google Mail; CFS; Web Financials

• Development of classes conferences and seminars

• Interest Based Negotiation experience training.

• Medical Terminology

• Insurance Data and information collection

• All HUC duties for specific units.

Committee Memberships & Volunteer Experience:

• American Society of Administrative Professionals (PACE certification) 2yr member

• Attendee for the 1st Executive Summit for ASAP 2013, 2014, 2015

• Professional Staff Member –President for GWCC January 2012 to June 30, 2016

• Committee member of the Cardiovascular Conf. Committee for 18 years

• Shared Leadership: Steering Committee at Banner Good Samaritan – 5 years

• Leadership Seminars for Administrative Assistant 5 years

• Employee Appreciation Team: Member for 5 years and coordinating outside events for the hospital.

• Valley Lutheran High School: 2000-2008 Booster President & Varsity Cheer Coach; Church Volunteer: St. Mark’s Lutheran Church (Phoenix, AZ); Church Volunteer: Community Church of Joy (Glendale, AZ)

• A.C.E.S.(Association for Children for Enforcement of Support) member. 1996-1999 Awards Received:

AACC Professional Staff award – May 2023

15-year service award from Maricopa County Community Colleges (GateWay Community College)- May 2021 Professional Staff Award for MCCCD June 2013

Paul L. Singer Award Nominee: 1999; 2000; 2001; 2002, 2003, 2004 and 2005 References upon Request:



Contact this candidate