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D W A N N A B A N K S

Little Rock, AR ad2iyb@r.postjobfree.com 870-***-****

Qualifications P r o f i l e

Customer-focused professional with a proven history of driving profit and customer service excellence. Business-minded leader and problem solver who proactively guides team members, supervisors, and managers toward the fulfillment of collective goals. Creative strategist capable of evaluating trends and designing plans for sustainable growth. Fully dedicated to fostering a work culture that emphasizes mutual learning and open communication. Recognized for seamlessly balancing workload and ensuring co-workers can effectively perform assignments. Personable, adaptable individual with an innate talent for building trust with customers of all backgrounds. Superb record of supporting major sales, promotions, and marketing campaigns. Key S t r e n g t h s

Customer Relationship Management

Business & Operations Leadership

Staff Hiring, Onboarding, Training

Retail Sales & Profit Generation

Continuous Improvement Strategies

Budget Forecasting/Budget Control

Member Recruitment & Engagement

Promotional & Marketing Events

Product & Service Demonstrations

Six Sigma White Belt Certification

Asset Protection & Loss Prevention

Strategic Planning/Problem Solving

P r o f e s s i o n a l E x p e r i e n c e

AT&T – Little Rock, AR

Sales Associate (Nov 2021 – Mar 2022)

Generated leads, managed sales funnels, and upsold products and services to customers. Travelled to residences and businesses to build meaningful connections and personalized sales interactions. Utilized conflict resolution methods to retain valued customers. Select Achievements:

• Leveraged sales expertise, product knowledge, and best-in-class customer service to meet customers’ needs.

• Demonstrated strong problem-solving skills and the ability to troubleshoot and pivot between assignments. Verizon – Little Rock, AR

Key Holder (Apr 2016 – Nov 2021)

Assisted store management with supervising and guiding team members toward the fulfillment of collective goals. Delegated tasks to employees and communicated constructive feedback. Consulted customers on purchasing products and services based on their needs. Select Achievements:

• Completed Women of the World (WoW) career development program, which included training on personal brand development, self-leadership, effective communication, critical thinking, and career ownership.

• Earned a Six Sigma White Belt to master methods for improving change management processes and teamwork. Sam’s Club – Little Rock, AR

Membership Coordinator (Jun 2014 – Nov 2021)

Spearheaded development and support for memberships by recruiting, engaging, and retaining members. Implemented outreach strategies to onboard members, providing clear information on benefits and promoting the value of the company’s products and services. Upheld compliance with policies and ethical standards while interacting with potential members. Partnered with Marketing Department and store managers to accomplish goals and roll-out new directives and initiatives established by corporate. Select Achievements:

• Contributed to fulfillment of monthly and annual membership metrics through daily outreach and marketing events.

• Earned reputation as a results-driven leader with advanced understanding of the company’s mission and operations. Dwanna Banks ad2iyb@r.postjobfree.com 870-***-**** Page 2 of 2

Wireless Connect Supervisor (Jan 2014 – Jun 2014)

Deli Supervisor (Sept 2013 – Jan 2014)

Championed outstanding member services by holding staff accountable and serving as a product expert. Met sales goals by identifying each individual’s needs, assisting them with purchases, and recommending additional services. Operated hardware and systems, and trained employees on proper use. Accurately processed payments, returns, refunds, and exchanges in conformance with company procedures. Participated in reporting efforts to analyze sales trends and collaborated with store leadership to introduce data-driven strategies for improving service and profitability. Offered feedback to managers for operational and merchandising decisions. Select Achievements:

• Consistently accomplished high customer service standards and improved department performance.

• Forged team of competent staff who could navigate constantly fluctuating demands and challenges. Customer Service Manager (Apr 2011 – Sept 2013)

Collaborated with store leaders to supervise front-end associates and daily operations. Delegated responsibilities and communicated goals and feedback to help team members improve their performance. Interacted with customers to educate them on membership types, programs, and benefits. Assisted customers with account decisions and provided swift resolution to complaints. Supported the Operations team with executing merchandising projects and launching/managing in-store promotional events. Select Achievements:

• Successfully delivered results and drove key performance indicators by thoroughly training and directing team.

• Established a world-class customer experience, resulting in higher levels of loyalty, retention, and repeat purchases. Assistant Manager (Feb 2009 – Apr 2011)

Uncovered opportunities and issues, and led initiatives to bring improvement to the store. Budgeted for sales, expenses, and wages, and monitored the store index in sales. Evaluated each team member’s readiness and ability, and assigned responsibilities based on their training. Safeguarded assets and people by implementing and enforcing corporate protocols, methods, and guidelines. Select Achievements:

• Balanced multiple priorities in a fast-paced environment, allocating time and resources with optimal efficiency.

• Quickly learned new technologies, retail systems, and equipment required to fulfill business and customer needs. Manager in Training (Dec 2008 – Feb 2009)

Coordinated with assistant managers on merchandising, budget management, and hiring employees. Developed strong understanding of all aspects of retail operations, including sales, customer service, human resources, and merchandising. Served as a liaison between staff, supervisors, and managers. Maintained and oversaw compliance with loss prevention and cash control procedures. Select Achievements:

• Promoted compliance with standards for unparalleled customer experiences and positive store culture.

• Gained swift promotion based on outstanding contributions and continually progressed with the company. Additional Roles:

Photo Specialist (Sept 2005 – Jan 2006)

Floral Department Manager (Aug 2003 – Oct 2004)

E d u c a t i o n & A f f i l i a t i o n s

Zeta Amicae Member—ZETA PHI BETA, INC.

Lean Six Sigma White Belt

Therapeutic Massage—HERITAGE COLLEGE

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