Customer Service Quality Control

Location:

Cleburne, TX

Salary:

50000

Posted:

January 07, 2024

Contact this candidate

Resume:

RESUME

**** ****** **** **** ******** Tx *****

Phone 918-***-****

E-Mail: *********@*****.***

Brian Humble

Objective: Management or Supervisory position in Distribution/Logistics/Grocery Industry.

Qualifications: 30 years of Managerial experience in Retail/Wholesale/ Logistics/Transportation field. Expert, hands-on experience in Transportation, Warehousing, Inventory Control, Quality Control, Budgeting, Customer Service. Skilled leader and a specialist in cost reduction and problem solving. Well versed in all OSHA requirements currently at 7 years without a lost time accident. Certified Material Handling Equipment user Trainer/Instructor. Certified to operate sit down, stand up, reach forklift, Stock picker and electric pallet jack. Proficient with Windows, Word, Excel, and Crystal Software programs. Experience with McHugh WM/RF and TRICEPS WM/RF Systems. Work History: 11.05.2015 - Current

FedEx Ground/Home Delivery

Route Manager/Driver/Maintenance Tech

Manage and deliver assigned route by insuring safe and on time deliveries and pickups

Responsible for DOT Pre/Post Trip of vehicle

Responsible for routine maintenance of fleet of 25+ Fedex Trucks including PM service, Paint/Body Repairs, Electrical Repairs and Washing 5-25-2015/5-17-2016

The Fresh Market Fort Worth,Tx

Produce Manager

Manage day to day operations of Produce Department Responsible for ordering, credits, receiving/inspection, shrink, floor schematics, inventory

Assist other departments as required, some facility maintenance.

6/12/07-7/24/12

PROPAK Logistics/HVMDC #7015 Wal-Mart Bartlesville, OK Site Manager

Responsible for all aspects of TPM (Total Pallet Mgt) within the Wal-Mart Distribution Center from P&L, KPI,VPH, Staffing, Human Resources, Safety Mgt, Facility Inspection, Transportation, Conflict Resolution, Budgeting, Material Handling

Stand alone site requiring little supervision, responsible for providing total pallet management including PECO, IGPS,CHEP, White Wood & RPC

(reusable plastic crates)

Vendor communication for recollection of above list as well as all store reclaims/returns.

10/23/06-06/06/07

UHAUL co. of Tulsa, Tulsa, Ok

General Manager

Responsible for all aspects of Rental Center from P&L, Staffing, Scheduling, Safety, Tele-Sales, Receiving and Dispatching, Fleet Mgt, Facility Mgt/Upkeep, 600 plus Storage Units.

10/23/03- 05/14/06

Save-A-Lot Foods, Ft. Worth, Tx

Quality Assurance Inspector

Duties included daily inbound Quality Control, Receiving, Documentation, Inspection of all Produce and Meat SKU’s, iIncluding Inventory Controls and Reconciliation, HAACP, GHP (Good Handling Process), Transportation, Routing & Booking.

9/13/02-5/14/03

Americold Logistics, Ft. Worth, Tx

Distribution Center Supervisor

Supervise 25 man shipping/receiving crew for Con-Agra Foods 1.5 million Sq. ft. RF Coded Dry food warehouse distributing to all major grocery chains in Southwest Region including Wal-Mart, Kroger, Tom Thumb, Albertsons and H.E.B.

09/10/97- 05/07/02

SAGE Enterprises, Grand Prairie, Tx

Warehouse/Transportation Manager

Manage Transportation/Warehouse in multi building Airline Food & Beverage Supply Warehouse of 175,000 sq. ft.

Created and implemented warehousing and inventory control processes that resulted in inventory accuracies from 74% to 99% Increased warehouse space availability by over 30% with more efficient layout and planning and precision realignment of slotting SKU’s Instrumental in achieving an unprecedented 99% in customer satisfaction for major airline as measured by their KPI criteria Achieved cost savings exceeding $60,000 by consolidating routes and modifying delivery frequency.

10/12/94- 09/01/97

Fresh Point Inc., Dallas & Houston, Tx

Director of Operations

Responsible for Transportation/Warehousing in a 325,000 sq. ft. Broad Line Foodservice Grocery Facility.

Implemented a shipping label program at both facilities that reduced shipping errors and truck shortages by over 50%

Overseeing all shipping and receiving of departments Created a product return policy that reduced credit requests by 32% Reduced employee accident and injuries by 40% through effective training in both

Warehouse and team of 30 drivers and follow up by initiating superb documentation.

Education/Training

Casa Grande Union High Graduate 1982 Honor Roll

Casa Grande, Az

Ranger Junior College 1982-1983 Basic Studies

Weatherford Com. College 1980-1983 Agri-Business

Tarleton State University 1984-1987 B.S. Agri-Science USDA: Certified Produce Inspector

Franklin: Time Management Seminar

Keye: OSHA Recording Seminar

Keye: Plant/Facility Management Seminar

Ryder: DOT Compliance seminar

Catapult: Microsoft Windows/Excel/Word Seminar