Skin Therapist Operations Manager
Resume:
ANGELA
FILLMAN
Pottstown, PA *****
**********@*****.***
PROFESSIONAL SUMMARY
Positive and upbeat sales professional connects with customers, maintains documentation and exceeds quotas. Increases solid revenue streams by keeping open lines of communication with established and potential customers. Prospects for new business while capitalizing on emerging sales opportunities. Willing to take on any task to support team and help business succeed. Offers strong leadership and intrapersonal abilities.
SKILLS
Strong sense of client and customer needs
Experience with various design programs
Expert in Microsoft products
Experience in ecommerce platforms
CRM tracking
Sales strategy innovation
Ability to multitask
Problem solving
Attention to detail
EXPERIENCE
Sales and Service Leader
Sephora Willow Grove, Pennsylvania
July 2022 – July 2023
Cultivated a positive store culture aligned with customer's values within the store
Provide timely feedback and coaching to all employees equitably, including celebration and re-direction
Inform exempt leadership of any employee performance issues
Conduct routine audits to ensure Services policies are followed
Ensure employee licenses are current, compliant, displayed and renewed on time
Manage event pre-work, including inventory requests, OLR, Instagram posts, updating Happening@ and events calendar backstage, local business outreach, and brand event kickoff calls.
Lead Skin Therapist
Hand and Stone Massage and Facial Spa Wyomissing, PA
July 2019 - Current
Trained to perform skin treatments such as facials, Dermal Infusion, microdermabrasion, chemical peels, LED services and all facial/body waxing
Maintains cleanliness and sanitation protocols to state board expectations
Lead the department with sales, upgrades, and general team leadership.
MAC Artist/Skin Therapist
Ulta Beauty Pottstown, PA
October 2018 - July 2019
Maintain and strive to meet daily and weekly sales goals
Invite and conduct store curated events for makeup application, product knowledge and lessons
Change planograms and signing weekly to match ad.
Cosmetics Operations Manager
Bloomingdale's King of Prussia, PA
September 2016 - January 2018
Assist Marketing and Business Managers with daily sales reports and day to day management tasks
Monitor workload including receipts, RTVs, and achieve Workload Completion Standard
Administer department activities, participate in department meetings, conference calls and store meetings; handle customer issues as needed
Maintain relationship with New York buyers and planners.
Skin Therapist
Hand and Stone Massage and Facial Spa Royersford, PA
March 2014 - November 2018
Hand and stone massage and facial spa
Performed skin treatments such as facials, microdermabrasion, chemical peels, LED services and all facial/body waxing
Assisted Lead Esthetician with product inventory and training of new hires.
EDUCATION
Bachelor of Arts (B.A.) - Marketing and Digital Marketing
Strayer University
July 2024
Associate degree - Marketing and Business Administration
Lansdale School of Business, Lansdale, PA
June 2020
Esthetics License
Metro Beauty Academy, Allentown, PA
November 2013
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