Dollar General Store Employee

Location:

South Carolina

Posted:

January 07, 2024

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Store Employee

Safety Handbook

Store Employee

LETTER FROM THE CEO Safety Handbook

Dear Dollar General Employee:

At Dollar General, our mission is to help our customers achieve a better life, provide our shareholders a superior return and give our employees respect and opportunity. Because you help bring our mission to life through the work you do at Dollar General, we want you to be safe and secure at work so that you can enjoy the fun and friendly environment we strive to offer our customers. In our industry, injury prevention can be challenging, but, because of your focus on working safely, we are making great improvements in reducing injuries at Dollar General. I know that we can do even better, and I look forward to the time when we have no Dollar General employees injured on the job. The “Store Employee Safety Handbook,” the training program you are about to review, is a tool that has been developed to take safety awareness and working safely to the next level. An injury-free workplace is possible but depends on your active and dedicated involvement each and every day. Many of the things you will learn through this training program, such as the importance of daily stretching and proper lifting techniques, can be applied outside of work as well. I hope that you find this information helpful and that you enjoy a fulfilling and injury-free work experience with Dollar General. Thank you for your commitment to safety.

Sincerely,

Todd Vasos

CEO, Dollar General

SAFETY PROGRAM

Dollar General is committed to providing a safe place to work. Tools to help with safety include the Store Employee Safety Handbook and the Standard

Operating Procedures Manual (SOP). See 1A. Always

refer to the SOP or talk with the Store Manager if you have questions or are unsure about any store safety issues.

Do you know how to access the SOP on STOREnet?

If you do not know, ask the Store Manager.

1A: Standard Operating Procedures Manual

Your store should have posted a Safety and Stocking poster as shown in 1B. For safety reasons, it is

important for employees to review and understand

all posted safety-related material.

Where is the Safety and Stocking poster located in your store?

Where is the Safety Information Center on the Safety and Stocking poster?

1B: Safety Information Center

Each month the store receives a Monthly DGsafe

Training flyer. The Store Manager will review the

monthly training with the team and the flyer will be posted. See 1C.

1C: Monthly DGsafe Training Flyer

Store Employee

SAFETY PROGRAM Safety Handbook

If you see a safety hazard, immediately correct the hazard, or bring it to the attention of the Store

Manager (or manager on duty, as delegated by the

Store Manager) to have corrected. You have the right to report any safety hazard without fear of retaliation. You may also report hazards by calling the Employee Response Center (ERC) at 1-888-***-****, option 1. What is wrong with the picture in 2A?

2A: Is this a potential safety hazard?

If injured during the course of work, you must

immediately report the injury to the Store Manager

(or manager on duty, as delegated by the Store

Manager) and the 24-hour Incident Reporting

Hotline by calling 1-800-***-****.

For more information in case of a workplace injury, review the Safety Information Center. See 2B and 2C. Do not wait!

For minor injuries, a first aid kit is available. If your injury requires medical attention, please report the injury within 24 hours of the incident to the 24-Hour Incident Reporting Hotline and before seeking

non-emergency medical treatment.

2B: 24-Hour Incident Reporting Hotline

2C: 24-Hour Incident Reporting Hotline

EMERGENCY RESPONSE

The primary goal of our emergency plan is to ensure the safety of employees and customers in our stores. Each store has emergency response information

detailed on the Safety Information Center as shown in 3A. This information outlines safety procedures and responsibilities, and provides education.

3A: Emergency Response Information

Become familiar with what to do in an emergency by learning and practicing procedures for fire, severe weather, earthquake, or any other emergency. Learn and practice all of your store’s escape routes and understand the procedures on the Safety Information Center shown in 3B.

Where is the location to gather outside in case of a need to evacuate your store?

3B: Emergency Evacuation Plan

During an emergency, determine if evacuation is

necessary. Know where all fire extinguishers are

located for first responders. During severe weather, stay calm, and seek safe shelter in ground level

hallways and interior rooms away from windows and

possible falling objects. In an earthquake, seek

shelter inside under a sturdy desk, table, inner

doorway, or in a corner of a room.

3C: During severe weather seek safe shelter

Store Employee

HAZARD COMMUNICATION Safety Handbook

All store employees work with or around hazardous

materials to some degree. Examples of products

considered to be hazardous materials include

cleaning products, cosmetics, motor oil, and charcoal lighter fluid. All products considered hazardous must be properly labeled. See 4A. For instance, if you pour a cleaning solution into an unlabeled container, you must clearly label the new container with its new

contents. Information regarding what to do in case of injury or illness from a hazardous material is available from a safety data sheet (SDS).

4A: The cleaning product to the left is not labeled At Dollar General, SDS information is immediately

available by calling 1-877-***-****. See 4B.

The information will be faxed, mailed, or verbally reviewed by the 24-Hour SDS Information Hotline

immediately upon request.

4B: SDS Information

Specific information regarding the OSHA Hazard

Communication standard can be found on the Safety

Information Center. See 4C.

4C: OSHA Hazard Communication

SPILL RESPONSE

If you cannot clean a spill immediately, make sure customers and employees are alerted by placing

“Caution Wet Floor” signs in the area. See 5A.

An employee may need to be present to warn

customers.

5A: Use “Caution Wet Floor” sign to alert everyone of spill Clean up the spill immediately with the appropriate materials. See 5B. Do not pick up glass. Instead,

sweep broken glass into dust pan and dispose of

properly by placing broken glass in a hard sided

container.

As a reminder on rainy or snowy days, always put a

“Caution Wet Floor” sign at the store entrance, and ensure the entrance mat is pushed up to the front

door threshold.

5B: Cleaning spill with proper tools

Remove “Caution Wet Floor” signs once the floor has completely dried. Return signs to the designated

area.

Where are the “Caution Wet Floor” signs located in your store?

5C: Leave “Caution Wet Floor” sign until floor dries 5

Store Employee

HOUSEKEEPING Safety Handbook

During operating hours, do not leave rolltainers,

u-boats, or ladders unattended. Maintain aisles free of debris and any other slip or trip hazards at all times. See 6A.

6A: A properly maintained aisle

After use, secure ladders in designated storage space as shown in 6B. This ensures that the ladder will not fall if bumped or knocked loose.

6B: A properly stored ladder

Sweep and mop floors regularly, as outlined in the Standard Operating Procedures (SOP) manual. Use

the store’s hand held device to acknowledge that the store is free of hazards during the daily scheduled visual Safety Checks. The Safety Checks are in

addition to continually checking the store for hazards throughout the day and during recovery. The Safety Check is a visual inspection of the entire store,

checking to ensure there are no blocked or

obstructed exits, electrical panels, fire extinguishers, or aisle ways. The store team should also use this time to look for trip hazards or spilled substances on the floor such as liquids or merchandise.

Report and correct any unsafe conditions or hazards immediately to the Store Manager (or manager on

duty, as delegated by the Store Manager). Use the

“Caution Wet Floor” signs to guard unsafe areas until the hazard can be corrected.

6C: Safety Check on the hand held device

FIRE SAFETY

All stores must comply with all laws relative to

smoking in public places. Use of tobacco is strictly prohibited in the work place. Unless otherwise

required by law, no smoking is allowed within 20 feet of the store entrance. See 7A.

Where is the designated smoking area for your store? Never smoke within 20 feet of the propane storage

racks outside the store entrance.

7A: Smoking is never allowed in the work place

Employees are never expected to fight a fire. You are expected to report the fire and to help safely

evacuate the store. Always report any signs of fire to the Store Manager immediately. Only trained first

responders may choose to use a fire extinguisher to put out a small fire. If you are a trained first responder and choose to use a fire extinguisher, think of the word PASS, see 7C.

Fire extinguishers need to be inspected monthly and serviced each year by a certified technician.

7B: Fire extinguisher instructions

P- Pull the safety pin at the top of the extinguisher. A- Aim the nozzle horn or hose at the base of the fire. S- Squeeze or press the handle.

S- Sweep from side to side at the base of the fire until it goes out.

7C: PASS, instructions for a fire extinguisher

Store Employee

MANUAL MATERIAL HANDLING Safety Handbook

Warm up exercises are recommended as one method

to prevent material handling injuries. Perform the exercises shown in 8A at the start of your shift.

Stretching information is located on the Safety

Information Center.

8A: Instructions for exercises prior to shift

Using proper lifting techniques will help to reduce potential back injuries. See 8B and 8C.

Lifting

To safely lift materials:

1. Stand as close to the load as possible. Get a firm footing, and spread your feet for balance.

2. Bend your knees, squatting to grip the load.

3. Grip the load with the whole hand.

4. Lift with your legs.

5. Keep your back as straight as possible.

6. Always turn on the balls of your feet when

holding a load. Never twist at the waist.

7. Reverse the sequence to lower the load.

8B: Example of proper lifting technique

8C: Proper use of legs for lifting

BOX CUTTERS

Use Dollar General approved box cutters only.

See 9A.

9A: Approved Dollar General box cutters

Ensure the safety guards are working and the box

cutter blade is sharp. Always cut away from your

body as shown in 9B and 9C.

Store the box cutter properly. Dispose of dull box cutter blades in a hard sided container.

Never leave box cutters on the sales floor.

9B: Proper box cutting technique

9C: Cut away from your body

Store Employee

LADDERS Safety Handbook

Always ensure the ladder is in safe condition prior to use. Ensure both spreader bars are locked. See 10A. Only one employee is allowed on the ladder at one

time. Do not use the top two steps (get a taller ladder if needed). Move the ladder closer if you cannot safely reach an item. Return ladders to designated location, and secure them so they cannot fall.

Where is the designated storage area for ladders in your store?

10A: Ensure both spreader bars are locked

Choose the right height of the ladder for the task. Keep hands free for climbing, and have help handling merchandise. See 10B.

Never place a ladder in front of a door. Never climb on or place feet on shelving.

10B: Proper handling while on ladder

Ensure all top shelves in the store have the

“Please Ask Us For Help” shelf talker in place. See 10C. 10C: “Please Ask Us For Help” shelf talker

ROLLTAINERS

Dollar General stores receive merchandise via

rolltainers. Rolltainers are wheeled portable

containers manufactured of aluminum. They provide

a safe and effective method of supplying boxed

merchandise from the distribution centers.

Always review the condition of a rolltainer prior to use. See 11A. If a rolltainer is in need of repair or is in an unsafe condition, tag the rolltainer with a

Rolltainer Repair Tag. Rolltainer Repair tags can be found on the Damaged Rolltainer Repair Tag Program section of the Safety and Stocking poster in the

receiving room.

11A: Damaged Rolltainer Repair Tag Program

Never ride on or stand on or in a rolltainer. Always push the rolltainer from the end with the pivot

wheels. Do not pull. When moving a rolltainer, ensure your hands are placed on the inside bars and never on the outside. See 11B.

Receiving Rolltainers on truck day:

Dollar General employees are to handle rolltainers only when the vendor delivery driver pushes the

rolltainer past the receiving room or front door

threshold.

11B: Hands need to be on the inside bars

Do not leave rolltainers unattended during operating hours. See 11C.

Rolltainer Toppers

Rolltainer toppers are merchandise placed on the top of the rolltainers when the trailer is loaded at the

distribution center. When the trailer arrives at your store, the truck driver will remove all toppers from the

rolltainer and place on u-boats. If merchandise is stacked above the top of the rolltainer or leaning against the net, use a step stool or ladder to safely remove the

merchandise prior to moving onto the sales floor or unhooking the net. Be aware of fellow employees and customers while moving rolltainers out of the receiving room and onto the sales floor.

11C: Do not leave rolltainers in the aisle

Store Employee

EXIT DOORS AND RECEIVING ROOM Safety Handbook

All emergency exits, electrical panels, and fire

extinguishers are required to remain unobstructed at all times. Additionally, the path to all exit doors and electrical panels should be free from obstructions and allow for easy access. See the unsafe conditions 12A and 12B.

All store electrical panels require 36 inches of

clearance at all times.

12A: A blocked electrical panel

Maintain an unobstructed pathway in the receiving

room at all times. Stage rolltainers and u-boats in an organized fashion.

Is the emergency exit in your store’s receiving room free of all obstructions at this time?

Yes No

12B: A blocked emergency exit

Remove all existing security blocks or bars from all exit doors when any employee is in the store.

See 12C.

12C: Security bar on exit door

CARDBOARD RECYCLING

Fold large boxes to fit with no overhang. Never use a box cutter to cut cardboard boxes to a smaller scale before placing them in the rolltainer. See 13A.

13A: Fold large boxes, do not cut

When the rolltainer is full (stacked to the top), secure the net across the front. Push the rolltainer to the receiving room.

For safety reasons, always push rolltainers from the end with pivot wheels. Do not pull. Make sure hands are placed on the inside bars. See 13B.

Do not smash down the cardboard by climbing on

the rolltainer.

13B: Push the rolltainer carefully

When using u-boats or magic table as a display of

merchandise outside the store, ensure the wheels are chocked or blocked to avoid u-boats and magic table from rolling into the parking lot. See 13C.

13C: Chock or block wheels to avoid rolling

Store Employee

Safety Handbook

RM6010-20220129

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