Brittany Cumbie

Lithia, FL *****

ad2ixc@r.postjobfree.com

+1-813-***-****

I have experience in call centers for 20+ years. I also have a medical background. I have 25 years of admin/office management background as well. I am certified in Social Media Marketing as well as a licensed notary.

Work Experience

Tax Associate

Concentrix - Tampa, FL

October 2023 to Present

I started out helping tax preparers with questions they have and have been advanced to tech support for the CPA's for the software they use for Intuit. PUA Benefits Specialist

Spherion - Philadelphia, PA

May 2021 to September 2021

I assist claimants with filing for benefits, and handle the case, go over requirements, and provide technical support.

Tax Advisor

Sykes Enterprises, Incorporated - Tampa, FL

January 2021 to May 2021

Temp company for TurboTax during tax season.

Assistant

Corbuilt, LLC - Valrico, FL

April 2020 to December 2020

Operated switchboard switchboard, set up consultations and appointments for people to have the jobs estimated and installed. I would also do invoices. Was liaison between the owner and the customer. Medical Specialist

Wellcare Healthcare Plans - Tampa, FL

June 2019 to October 2019

Worked at home for company that provided medical supplies. Temp position. PRN Staff Nurse

Private Home Health Care AidPrivate home health care - Valrico, FL January 2019 to March 2019

I was responsible for treatment for my patient. This included giving her her medicine checking her vitals, giving her baths and meals.

Licensed Insurance Agent

Progressive - Riverview, FL

May 2015 to May 2016

I wrote, maintained, and managed policies from people all over the nation. I provided customer service and technical support.

Licensed Insurance Agent

A1 Insurance - Brandon, FL

January 2014 to August 2014

I was insurance agent that is also an office manager to up to 5 offices. I also work with, and write homeowners policy, commercial auto, and general liability policies. I am very familiar with FR-44 and SR-22 cases as well. I excel at any task I am given and am very eager to learn. I am extremely knowledgeable on rules of insurance. Know how to accurately, swiftly, and efficiently prepare a quote for a customer...even better at getting them to join our company. I excel in QQWebRater, Quickfile, AccuAuto. I go above and beyond to keep a customer and develop rapport with them, because any smart business person knows, it's easier and more cost effective to retain a customer than it is to spend money for a new one. I received a one dollar raise with them being there for only a couple of months. I was left in charge of offices to manage them.

Licensed Insurance Agent

GEICO - Lakeland, FL

August 2010 to August 2013

I assisted in making changes to coverages on policies as well as explaining any coverage questions they had. Set up new policies for customers that requested it. I received several raises based on my performance and was promoted from a grade 60 to a 61 within a matter of months because I was surpassing the metrics set by the company.

Collateral Analyst

Bank of America - Tampa, FL

April 2009 to February 2010

This was a temporary assignment. Underwriting mortgages and processing paperwork. Fraud Specialist

New World Staffing Inc - Tampa, FL

February 2009 to April 2009

The assignment was at JP Morgan Chase. Processed files in the fraud department. Issued credits, validated claims, and denied claims. I was also responsible for sending out final credit letters, resolving claims, and faxing requested information to MasterCard and Visa. Imaging Technician

St. Joseph Medical Center - Tampa, FL

May 2007 to August 2008

Radiology department: Duties included working at the front desk, worked directly with patients to assist with paperwork, registration, insurance questions, and scheduling appointments. Resolved insurance problems. Worked with major insurance companies such as Medicare, Medicaid, Tri Care, and many more. I worked in claims processing as well as reviewing doctors and hospital contracts. I assisted with pricing for insurance as well as CPT codes. I assisted the nurses in getting the patients prepared for their procedures, as well as print out films for the film room. Received many rewards for patient satisfaction. I received promotion from starting out on the switchboards for St. Joseph’s Main, Women’s, Children’s Hospital.

Executive Administrative Assistant

APEX MORTGAGE - Brandon, FL

May 2006 to January 2007

Executive Administrative Assistant providing support at the corporate office to owner of the company. Sent the checks out to all the branches, switchboard operator for over 1500 calls a day. Also verified the checks and did the daily deposits. I worked on loans making sure everything was in compliance. I worked with renewing the licenses as well. I worked on appraisals and was responsible for setting up the new branches on Kroll Factual Data for credit reports. Customer Service Representative

UPS - Tampa, FL

October 2004 to January 2005

Call center supporting UPS customers. Took inbound calls from customers in order to assist them with tracking their packages.

Skills

• Med Surg

• Operating Room (4 years)

• Home Health (3 years)

• Quickbooks (1 year)

• Event Planning (10+ years)

• Human Resources (10+ years)

• Office Management (10+ years)

• Marketing (10+ years)

• Administrative Assistant (10+ years)

• Excel (10+ years)

• Filing (10+ years)

• MS Office (10+ years)

• Outlook (10+ years)

• Payroll (8 years)

• Sales (10+ years)

• Scheduling (10+ years)

• Word Processing (10+ years)

• Calendar Management (10+ years)

• Bookkeeping (5 years)

• Accounts Payable (10+ years)

• Personal Assistant Experience (10+ years)

• Accounts Receivable (5 years)

• Events Management (8 years)

• Financial Report Writing

• Accounting (10+ years)

• Clerical Experience (10+ years)

• Interviewing (10+ years)

• Microsoft Powerpoint (10+ years)

• Tax Experience (10+ years)

• Medical Coding (4 years)

• Underwriting (4 years)

• CPT Coding (4 years)

• Multi-line Phone Systems (10+ years)

• Management (5 years)

• Medical Billing (5 years)

• Insurance Sales (10+ years)

• Negotiation (10+ years)

• Employee Orientation (10+ years)

• Typing

• Salesforce

• Help desk

• Analysis skills

• Teaching

• Conflict management

• Account management

• Tutoring

• Business development

• Customer relationship management

• Research

• Pricing

• Recruiting

• Construction

• Windows

• Marketing

• Tax Experience

• Management

Certifications and Licenses

Property & Casualty License

May 2012 to August 2017

CPR Certification

Social media marketing

July 2023 to Present

Licensed Travel Agent

November 2022 to Present

I’m not with the company, I simply have my travel agents license. I’ve booked and arranged travel affairs when I had positions where I was a Executive, Administrative, Assistant. Including hotel stays, rental cars, flights… This was before I ever had my travel license, and I always did the best research to find the best prices so now with having my license, I’m even better at it.

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