Customer Service Social Media

PAMELA HARTMAN

******@*****.*** 804-***-**** **** Kathleen Place, Hayes, VA 23072

Summary

Well-qualified Customer Service Representative, with extensive effective and professional communication skills, to include Critical Thinking and problem solving. Proficient in Social Media Advertising, Customer Service skills, Clerical Duties and Technical Support.

Skills

Problem Solving, using critical thinking skills

Prioritizing customer satisfaction.

Experience

Customer Service Call Representative Whitley’s Peanut Factory. Holiday Seasonal for 5 years.

Answered inbound customer service calls

Communicated with customers through chat and email

Problem Solving

Order and payment processing

Sales

Prepare Spreadsheets for Corporate Sales

Marketing Specialist Farmer's Daughter Produce - Hayes, VA 04/2015 - Current

Managed social media platforms and utilized metrics to increase engagement and campaign performance.

Launched targeted promotions to segments of customer database to optimize response and increase circulation.

Brainstormed and coordinated marketing campaigns and channels to drive awareness, traffic and conversion.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Educated customers on special pricing opportunities and company offerings.

Office Manager The Foot Doctor - Hayes, VA 08/2016 - 12/2016

Managed office inventory and placed new supply orders.

Registered patients and scheduled appointments.

Assisted with referrals and prepared medical records for patients.

Maintained confidentiality of records relating to clients' treatment

Scheduled appointments for patients via phone and in person.

Collected information, verified insurance and collected co-payments for patients as part of check-in process.

Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.

Completed and safeguarded medical records, securing patient information to maintain confidentiality.

Received and screened telephone calls and visitors by determining or addressing needs.

Collaborated with members of health care team to coordinate and implement plans for patient care.

Collected co-pays and insurance data, applying full and proper payment to patient accounts.

Communicated with patients with compassion while keeping medical information private.

Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.

Transmitted medical records and other correspondence by mail, e-mail, or fax.

Used personal judgment and initiative in handling confidential matters and requests.

Reviewed files and records to obtain information and respond to requests.

Production Operator Anheuser Busch - Williamsburg, VA 05/2002 - 08/2015

Completed housekeeping and maintenance duties to keep production area safe, organized and ready for next shift.

Boxed, labeled and moved items to keep production lines moving swiftly.

Inspected and repaired products to meet project expectations.

Assisted assessment of finalized product development to maintain QC standards.

Examined final products for conformance with quality and design standards.

Troubleshot issues with machines and made repairs.

Attended regular training sessions to increase machine operating skills.

Organized project components according to workflow.

Sorted and packaged products to prepare for processing or shipment.

Reviewed job specifications to properly set up machines.

Documented daily production data and submitted accurate time logs to keep management up-to-date.

Verified production orders prior to starting set-up.

Conducted preventable maintenance on process line and quickly resolved production problems to minimize downtime.

Monitored and observed production line to watch for pile-ups and jams.

Education and Training

Ultimate Medical Academy Clearwater Clearwater, FL 06/2019

Associate of Science: Health Administration

Healthcare Practices, to include, maintaining an efficient workplace environment.

Advanced Computer Software Skills

Effective Business Writing,

Professional Communication Skills

Sociology,

Psychology,

Medical Terminology,

Critical Thinking,

Electronic Health Records

Medical Law and Ethics.

Liberty University Lynchburg, VA Information Technology

Introduction to Computers

Enhanced keyboard skills

Computer Terminology

Completed Microsoft Office Classes

Computer Security Software

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