ANNA ROSE-ELLA RODRIGUEZ

“Ella”

*** ****** *****, ***** *** Francisco, CA 94080

ad2iuq@r.postjobfree.com

+1-650-***-****

Authorized to work in the US for any employer

Work Experience

Senior Sales Associate/Assistant Store Manager

The UPS Store, Westlake Shopping Center, Daly City - Daly City, CA

December 2017 -

Assist customers with printing services, shipping services, notary, background check, etc.

Customer Service Team Manager

Yell UK

March 2012 to September 2017

Managed teams from different lines of business in the Customer Service Division of Yell UK

Green Belt Certified Six Sigma

Customer Service Team Manager

WNS - T-Mobile UK

September 2008 to March 2012

Managed a team of representatives who handled calls for T-Mobile UK Customer Service

Customer Service Team Manager

CONVERGYS Philippines Corporation

April 2005 to February 2008

Managed a team of representatives who handles calls for DirecTV Customer Service

Shift Manager

Pizza Hut Philippines

August 2000 to October 2004

Shift Manager

Domino's Pizza, Magic Mars, Inc.

March 1999 to January 2000

Education

Bachelor of Science in Hotel and Restaurant Management

Saint Paul College

June 1994 to March 1998

High School

Saint Paul College

June 1990 to March 1994

Elementary

Holy Spirit School

June 1982 to March 1990

Skills

•Six Sigma

•Lean Six Sigma

•Restaurant Management

•5S

•Lean

•Root Cause Analysis

•Process Improvement

•Typing

•Quality Assurance

•Leadership

•Computer (Office, Excel, PowerPoint, etc.)

Languages

•Filipino - Expert

•English - Expert

Certifications and Licenses

Six Sigma Green Belt

Notary Public - November 2018 to November 2022

Additional Information

Mother (son in the autism spectrum ADHD, speech delay)

Stroke Survivor (Feb 15 2022)

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