Summary

JOSE ATENCIO

ad2iuh@r.postjobfree.com C: 415-***-**** 3045 W Walnut Hill L. unit 1010

Irving, Texas 75038

Personable SERVICE employing exceptional relationship building abilities to cultivate positive rapport among clients, staff and management. Highly-Developed communicator with outstanding capabilities in complex problem-solving and conflict resolution. Proficient in Microsoft with expertise in resource allocation and schedule management. Dedicated Administrative professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for any company professionals. Personable and communicative with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.

Poised Business Administrator with 10 years of experience in office setting. Strong background in professional business writing, bookkeeping and schedule management. Enhanced company atmosphere by addressing all employees and visitors courteously.

High-performing Administrative Assistant offering extensive experience working with diverse client base and delivering exceptional results. Skilled in managing client relations, liaising with internal stakeholders and managing vendor relationships.

Meticulous and systematic Administrative Assistant capable of organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building. Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation. Skills

• Organizing packages

• Coordinating program activities

• Copying medical records

• AR/AP

• Routing packages

• Human resources best practices

• Meeting planning

• Employee training and development

• Directing visitors

• Excel spreadsheets

• Accounting skills

• Managing office supplies

• Transporting files

• Overseeing destruction orders

• Travel administration

• Mail management

• Records management systems

• Proposal writing

• Invoice organization

• External communications

• Inbound and Outbound Marketing

• Results-oriented

• Expense reporting

• Closing and contract negotiations

• Administrative support

• Phone call answering

• Microsoft Office

• Detail-oriented

• Merchandising

• Transcript typing

• Negotiation

• Administrative operations

• Social media management

• Problem resolution

• Payroll liability and deductions

• Customer relations

• Resourceful

• Event coordination

• Project planning

• Senior leadership support

• Flexible

• Process improvements

• Customer service orientation

• Protecting information

Experience

Hospital Universitario De Caracas

Venezuela, Distrito Capital

Administrative Assistant

07/2007 - 10/2012

Liberty Express Venezuela, Zulia

Customer Service Cashier

07/2014 - 01/2015

ADP Publicidad Venezuela, Zulia

Merchandiser

11/2015 - 05/2016

• Managed and adjusted personnel scheduling for 20 staff, monitoring resource allocation to provide optimal coverage and service.

• Managed and adjusted personnel scheduling for 20 staff, monitoring resource allocation to provide optimal coverage and service.

• Scheduled and coordinated meetings and calendars of high-level decision- makers.

• Liaised between internal and external stakeholders, providing updated project status and performance reports.

• Supported departmental operations, including filing, monthly report preparation and vendor requisitions.

• Tracked expenses and documented records.

• Facilitated troubleshooting, maintenance and updates for office systems.

• Coordinated project materials, including managing physical and digital files, monitoring spreadsheets and updating reports.

• Contacted customers via phone and email to confirm deliveries and follow up with inquiries.

• Assisted with administrative tasks, including filing, answering phones and email

• Coordinated meetings with other department managers and served as main liaison between department heads and executives.

• Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.

• Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.

• Addressed customer service inquiries quickly and accurately.

• Answered customer questions and addressed concerns, resulting in 75 % reduction in complaint calls.

• Delivered high level of service and support to each customer, paving way for future business opportunities.

• Answered + inbound calls per day and directed to designated individuals or departments.

• Met or exceeded revenue objectives by promoting products and services to customers during service, account and sales follow-up calls.

• Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.

• Consulted with customers to determine best methods to resolve service and billing issues.

• Supported end-users by responding quickly to phone messages and following up on complaints

• Consulted with management and advertising teams to plan optimal promotions.

• Organized appealing and engaging displays to capture customer interest and drive revenue growth.

• Taught sales staff to properly coordinate racks and counter displays to maximize promotional effectiveness.

• Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across 2 locations.

• Placed prices and descriptive signage to enhance displays and promote items.

• Selected merchandise based on most favorable price and quality. Hospital Veterinario Central Santiago De

Los Caballero Republica Dominicana,

Santiago

Front Desk Associate

10/2017 - 01/2018

Safeway San Leandro, CA

Grocery Department

10/2018 - 12/2018

• Communicated and coordinated execution of planogram with store management.

• Organized and located inventory and updated store spreadsheets.

• Printed various labels and tags for all merchandise.

• Managed vendor chargebacks and follow up.

• Assisted in gathering and moving materials and equipment for assigned displays.

• Built effective relationships with each store to develop superior customer satisfaction.

• Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.

• Greeted, registered and assigned guests to rooms.

• Managed customer complaints and rectified issues to complete satisfaction.

• Responded to inquiries and room requests made online, by phone or email.

• Managed guest check-in and check-out procedures, reservations and payments.

• Arranged special accommodations for guests to maintain optimal satisfaction

• Drafted and maintained incident reports, daily activity logs and other documents requested by management.

• Delivered friendly and knowledgeable support to current and prospective customers.

• Fielded customer complaints and rectified issues.

• Verified and collected client payments.

• Trained newly hired employees on front desk procedures and business operations.

• Balanced accounts and conducted nightly audits to keep bookkeeping current.

• Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.

• Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.

• Collaborated with all company departments to ensure cohesive branding and strategic product placement.

• Ordered merchandise with accuracy by verifying back stock and maintaining inventories.

• Achieved sales goals and business objectives by motivating staff and promoting any product.

• Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.

• Determined complete order accuracy by examining merchandise to verify price and quantity.

EDS Service Solutions South San

Francisco SFO HERTZ, CA

Driver

02/2020 - 06/2020

Mizell Center Palm Springs CA

Meals on Wheels

Delivery Driver

10/2022 – 06/2023

• Driving cars from Car rental to car washer, detailers, dealerships, garages Driver Delivery

Education and Training

UNIVERSIDAD CENTRAL DE VENEZUELA DISTRITO CAPITAL BUSINESS ADMINISTRATOR, MARKETING SPECIALIST in Marketing 07/2013

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