Christine Routledge

CUSTOMER CARE REPRESENTATIVE POSITIONS

Barrie, ON

437-***-****

Willing to relocate to: Barrie and Surrounding Areas WORK EXPERIENCE:

Numeris-Work from Home Position MARKET RESEARCH INTERVIEWER Barrie-ON-July 13 2020-October 5 2021

Outbound Calls Canada wide for Market Research for the Canadian Broadcasters- Surveys for Television, Streaming and Radio Favourite Entertainment Programming suggestions for Canadian Broadcasters.

Collections Officer

Barrie ON

Work From Home BMO 3rd Party Collections Call center Singlepoint November 14 2022-January 9 2022.

Outbound and Inbound calls for the BMO first stage Collections Taking payments and Promise to Pay amounts to stop Collection Calls and get Loans, Credit Cards as well as Lines of Credit up to date. Hardship offers, Were used when customers mentioned Financial Issues. Left early because the system was at home 3rd Party the systems for everyone Went down everyday and it was hard to assist the Customers. Bill Gosling Outsourcing Call Center- DEBT SOLUTIONS AGENT Newmarket-ON-November 15 2017-April 3 2018

Telephone # 1-844-***-****

Debt solutions Agent Inbound and Outbound Calls to Assist Customers with Loans And Lines of Credit by Providing Proposals or monthly payment Plans, collection skills, updated accounts. Sales Representative

Nordia - Orillia, ON

March 2017 to October 2017

Inbound calls for customers asking about Bell Canada Cable Internet and Home Phone products selling to and setting up new customers while providing quotes and pricing For Potential Bell Customers.

Customer Service and Excellent Communication

Northern Call Solutions - Barrie,

ON September 2016 to March 2017

Barrie, ON-Sept.2016-March 2017

Accomplishments and Responsibilities

Taking inbound calls from Cogeco Communications customers or desired customers and solving any billing issues, taking payments giving quotes on new promos or packages, changing packages to new services to bring billing down, data entry or documentation of conversations and actions taken with customers I talked with.

Attaining and giving customers a positive and good feeling of customer service by quickly and efficiently helping to solve any issues. Educating customers on product knowledge of existing and new services.

Skills Used

Customer Service and Excellent Communication skills, Computer Skills, Problem-Solving and Trouble- Shooting Skills Typing, Data Entry as well as Mathematical Efficient Skills. Experienced Computerized Telephone Answering and Transferring Skills. Accomplishments

Taking inbound calls from Rogers Communications customers or desired customers and solving any billing issues, taking payments, giving quotes on new promos or packages, changing packages to new services to bring billing down, data entry or documentation of conversations and actions taken with customers I talked with.

Attaining and giving customers a positive and good feeling of customer service by quickly and efficiently helping to solve any issues. Educating customers on product knowledge of existing and new services.

Customer service skills, computer skills, problem solving Hinduja Global Solutions - Barrie,

ON November 2014 to September

2016

Barrie, ON - November 2014 to September 2016

Accomplishments and Responsibilities

Taking inbound calls from Rogers Communications customers or desired customers and solving any billing issues, taking payments, giving quotes on new promos or packages, changing packages to new services to bring billing down, data entry or documentation of conversations and actions taken with customers I talked with.

Attaining and giving customers a positive and good feeling of customer service by quickly and efficiently helping to solve any issues. Educating customers on product knowledge of existing and new services.

Current skills

Customer service skills, Office 365 MS Word, Excel Spreadsheets, PowerPoint, computer skills, problem-solving and trouble-shooting skills, typing, and data entry, as well as mathematical efficient skills. Computerized telephone answering, transferring calls, Google spreadsheets, PowerPoint, Windows and Mac Computer experience. Excellent Sales Experience, Windows 11 and Windows 10 as well as Mac computers. Collections trained, upselling and Cross selling and Help Line trained, I am a Great Team Player as I love to help people with a friendly attitude with the utmost professionalism. Work from home call center, and in call center experience for 8 years resolving issues and fulfilling customer requests by going above and beyond for each and every customer.

Cash, excellent phone etiquette. Also inbound and outbound calling skills, retail on floor as sales and Customer Experience Associate. Jewelry Consultant

Ben Moss - Barrie, ON

2013 to 2014

Salesclerk

Winners - Barrie, ON

August 2010 to October

2013

Sales Associate and on cash in Jewellery Department putting out stock organizing displays backup on main cash and cleaning store as well as assisting in the fitting room when required. Esthetician

Scissor Effect Salon - Innisfil, ON

2009 to 2010

Cashier

L.C.B.O - Barrie, ON

2009 to 2010

Salesclerk and Roving Reporter

Sears - Barrie, ON

2007 to 2009

Education

License in Aesthetics

Canadian School Of Aesthetics - Toronto, ON

2001 to 2002

certificate in business

Humber College - Toronto, ON

1972 to 1973

Diploma in Arts and Sciences

Burnhamthorpe Collegiate Institute - Etobicoke, ON-1972 HIGHLIGHTS OF QUALIFICATIONS

• Successful work experience for 10+ years as a retail sales associate

• Friendly, outgoing with excellent people skills

• Outstanding customer service skills on cash and on the floor assisting customers

• Extensive background in organizational skills

. Computer and call center experience

CUSTOMER SERVICE SKILLS

• Worked many shifts when extremely busy helping and assisting customers to meet and surpass their needs and leave with satisfaction

• Communicated and informed customers about sales in the stores

• Handled transactions at the cash register

INVENTORY SKILLS

• Replenished stock and helped cleaned up areas

• Worked with others as a team to keep up a professional appearance for the business

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