Case Manager Service Specialist
Resume:
PAULINE GONZALES MARTINEZ
ad2irj@r.postjobfree.com
Phone Number
● Bilingual: English and Spanish
● Willing to take on additional responsibilities and challenges
● Computer literate: Microsoft Word, Excel, Outlook, Internet
● Experience working independently as well as collaboratively as a member in a professional team
● Possess effective planning, organizational, presentation, and interpersonal skills
● Professional known for making managerial decisions, using discretion and processing highly confidential information
● Effective communication skills, both orally and in writing Work Experience
Support Coordinator/Case Manager/State of Arizona/Division of Developmental Disabilities, Tucson, AZ July 2018 – Jan. 2022
Maintain and monitor a case load of 42 diverse clients with challenging issues due to mental and/or physical health
Assess members to identify needs, developed and implemented goals and authorized services as needed.
Adhered to AHCCCS’ policies and procedures
Maintain case files in the computer
Coordinate and facilitate team meetings
Follow- up on requests made by the team
Ensure contact with members in a timely manner in accordance with departments policies and procedures
Track and update services in a timely manner
Provide families with community resources for utility, rental, food, diaper assistance, transportation, employment, etc. Human Service Specialist II/Case Manager/Administration for Children Youth and Families, Tucson, AZ May 2015 – June 2018
Monitor and maintain a case load of 36 families
Assess members to identify needs, developed and implemented goals and services as needed.
Coordinate and facilitate team meetings
Make recommendation for services
Follow-up on services and/or request from families and the team
Compose court reports and submit to the court (PCJCC) in a timely manner
Attend court hearings on behalf of department and advocated for the children on my caseload
Followed up on recommendations made by the judge, attorneys, and other team members in a timely manner
Maintain case files in the computer and hard copies
Attend unit meetings, Foster Care Review Board, medication reviews, etc. on a regular basis. Case Aide/Administration for Children Youth and Families, Tucson, AZ March 2007 – April 2015
● Visit individuals in homes or attend group meetings to provide information on agency services, requirements, or procedures
● Interview individuals or family members to compile information on social, educational, criminal, institutional, or drug history
● Supervise visitation meeting among clients (parents and children)
● Assist the Department of Child Safety Case Managers with filing, disclosures, packets, case notes, home visits, transport, etc.
● Driving on state business to transport children to appointments, visits with parents, foster homes placement, etc.
● Participate in a variety of meetings and /or client hearings as required
● Experience with 10-key calculators, Desktop computers, Fax machines, Microsoft Excel, Microsoft Outlook, Microsoft Word,
● Provide families with community resources for utility, rental, food, diaper assistance, transportation, employment, etc. Education
Pima Community College Skill Center - 1986
General Education Diploma
Business English and Business Office - Certificate Case Aide Core Training – 2007 Certificate
Case Management Core Training – 2015 Certificate
Support Coordination Core Training – 2018 Certificate and cash register.
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