TORI LEDBETTER

Bowdon, GA ***** C: 256-***-**** ad2iqy@r.postjobfree.com

SUMMARY

Multi-talented assistant manager/ manager with 10+ years of experience boosting sales and increasing profits by motivating staff and assisting customers. Results-driven focus on monitoring staff member performance and offering advice on effective sales methods. Successful at resolving complex issues by working closely with employees, suppliers and customers. Excellent team leader and problem solver with resourceful and flexible approach. Knowledgeable about retail operations and best practices. Qualified in managing staff by continually assessing sales performance, maintaining accountability and overseeing inventory management. Consistently foster superior customer service standards by coaching team members to effectively address customer concerns and communicate with respect and concern. Recognized for efficiently assessing customer needs and developing solutions. Resourceful and dependable with excellent leadership and multitasking strengths. Skilled at increasing profits through effective sales training and troubleshooting profit loss areas. Committed to boosting team morale and driving sales by fostering strong rapport with team members and customers. Resourceful and adaptable Manager with over 10+ years of experience in scheduling, staff training, loss prevention and process improvements. Meticulous team builder with expertise in employee engagement, customer relationship management (CRM), time management and conflict resolution.

Focused and diligent in maintaining seamless business operations. Smoothly administer budgets, train staff and monitor procedures to maximize efficiency and balance objectives with operational requirements. Possessing second-to-none commitment to customer service.

Seasoned Front End Supervisor proficient in ruby and gilbarco operational procedures, leading teams and training employees. Reliable and diligent professional with first-rate skills in assigning, overseeing and assessing work.

Reliable and punctual Sales Associate possessing excellent work ethic.

Areas of expertise include inventory, cash management, time management, merchandising and exceptional customer service.

Hardworking, encouraging, reliable and dedicated to every aspect of my life much less my employer. I love challenges and I never give up, I only find ways to resolve the problem. I am a Customer- focused leader seeking to leverage background into assistant or operations manager role

SKILLS

●Assistant Manager

●Business management

●Cashier

●Customer Service

●Inventory

●Logistics

●Operating systems

●Sales

●Scheduling

●Sales monitoring

●Product and service knowledge

●Business development understanding

●Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver)

●Retail Space Planning

●Product branding

●Retail operations management

●Closing and contract negotiations

●Marketing tactics

●Orientating and training

●Customer rapport

●Merchandising

●Staff development

●Customer relations

●Staff training and development

●CSS

●Inventory management

●Microsoft Office expertise

●Project management abilities

●Avid Pro Tools

●Inventory control

EXPERIENCE

05/2016 to Current

Assistant Manager

Sunoco Service Station Talladega, AL

●Management for front and back of the house.

●6+ years experience management of 10 or more employees

●Maintaining a hospitable environment for our customers as well as employees

●Inventory and sales

●Product ordering and stocking Customer Service and satisfaction Scheduling of 10 or more employees Janitorial duties

●Experience with the Ruby and Gilbarco systems as well as the older systems.

●Skills with the maintenance and logistics of the operating systems

●I was cashier and within 6 months Assistant Manager and within 4 months given manager of whole store/ employee of the month 3 times

●Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.

●Developed and implemented performance improvement programs, resulting in 100% increase in efficiency.

●Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.

●Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.

●Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.

●Enforced company policies and procedures to strengthen operational standards across departments.

●Cultivated customer loyalty by training team members in industry-leading service standards.

●Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.

●Trained team of 20 to deliver outstanding customer service, boosting customer satisfaction ratings 100%.

●Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.

●Enhanced sales by implementing merchandising and promotional improvements.

●Produced monthly sales and performance reports, supporting operational planning and strategic decision making.

●Evaluated employee performance and developed improvement plans.

●Reviewed sales reports to enhance sales performance and improve inventory management accuracy.

●Organized schedules, workflows and shift coverage to meet expected business demands.

●Planned and prepared workflow schedules, delegating tasks for 20-member team.

●Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.

●Collaborated with store manager to develop strategies for achieving sales and profit goals.

●Completed inventory audits to identify losses and project future demands.

●Analyzed trends, identifying consumer demand and forecasting seasonal trends.

●Coached and mentored employees by delivering training, guidance and performance monitoring.

●Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.

●Supported sales management to optimize business development.

●Delegated daily tasks to team members to optimize team productivity.

●Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.

●Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.

11/2014 to 02/2016

Shift Leader

Lakeside Marina Market And Grill Wedowee, AL

Trained newly hired employees on proper handling and storage of foods and kitchen equipment and created training manual for all employees to use as reference guide.

●Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.

●Set up, adjusted and maintained machines to keep production operating at peak levels and consistently meet challenging daily demands.

●Conducted weekly inventory, resolved discrepancies and completed paperwork to keep system accurate and current.

●Assisted with performance reviews to identify areas of improvement and devise proactive approaches.

●Inspected incoming supplies to verify conformance with materials specifications and quality standards.

●Coordinated with internal departments to maximize operational efficiency across production and administrative areas.

●Verified employee compliance with housekeeping, safety and sanitary requirements to protect team members and customers.

●Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.

●Reviewed applicant resumes and recommended top candidates for hiring.

●Maintained composure and level-headed mentality during challenging situations to best resolve situations and serve business needs.

●Trained and supervised team member to maximize performance and meet daily objectives.

●Documented daily production levels, materials use and special incidents to keep management informed of all activities.

●Complied with all company safety procedures, policies and regulations to promote safe working environment.

●Participated in daily shift exchanges to coordinate tasks and handle special needs.

●Conducted over 20 one-on-one coaching sessions with team members, which resulted in 0% lost time or workplace accidents.

●Maintained visually appealing and effective displays for entire store through use of lighting, signage and planograms.

●Allocated tasks to employees daily and monitored activity and task completion.

●Mentored team members on techniques necessary to complete job tasks.

●Kept areas clean, neat and inspection-ready at all times, maintaining strict compliance with 6th edition managers servsafe guidelines to keep products within tight tolerances.

●Established solid working relationships with peers, employees and management through effective communication, leadership and accountability skills.

●Performed 2 quality control inspections per year to achieve 0% defect rating.

●Performed minor repair work on food lines, ruby and gilbarco pos registers to keep jobs on task, notifying general management department of major machinery failures.

08/2012 to 11/2014

Assistant Store Manager

Main Street Coffee Shop Wedowee, AL

Improved efficiency 100% through supervising daily staff assignments and tasks

●Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.

●Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.

●Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.

●Established, enforced and updated policies keeping business agile and responsive to changing market conditions.

●Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.

●Encouraged professional growth and talent development in associates to increase performance in all areas.

●Partnered with district managers and area merchandisers to develop and implement merchandising plans to guarantee profitability on weekly basis.

●Trained 6+ employees in inventory practices, POS systems and product knowledge, contributing to 100% increase in customer satisfaction ratings.

●Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.

●Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.

●Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.

●Assessed, optimized and elevated operations to target current and expected demands.

●Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.

●Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.

●Coached and developed store associates through formal and informal interactions.

●Processed credit and debit card payments and returned proper change for cash purchases.

●Built proactive and productive relationships with general management and business agents.

●Handled scheduling for two store shifts across 7-day work weeks to ensure proper staffing at all times.

●Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.

●Achieved or exceeded business plans on consistent basis by engaging employees in key processes.

●Led teams in planning, implementation and execution of merchandising and operating initiatives.

●Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.

●Minimized waste through expense tracking and effective cost control strategies.

●Conducted analysis to address productivity and employee needs which resulted in improved employee morale.

●Increased sales by 100% over 6 month period.

●Mentored team on effective upselling and cross-selling techniques.

●Promoted and supported strong relationships with local community organizations in surrounding area.

●Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.

●Ensured proper organization of store, responded to customer complaints and answered questions quickly.

●Decreased costs by negotiating with vendors and suppliers for better prices.

EDUCATION AND TRAINING

05/1999

High School Diploma

Woodland High School, Woodland,Al Woodland, AL

Some College (No Degree): Businesses management of hospitality industry

Atlanta Art Institute Atlanta, GA

Some College (No Degree): Business Management Hospitality Industries

Atlanta Art Institute Atlanta, GA

ACTIVITIES AND HONORS

Employee of the month 5 times

Hero of the week 4 times out while preparing kohl's department store for grand opening

Manager's 6th edition servsafe certified from 06/20/2105- 06/20/2020

●Known for increasing sales through effective strategies and developing strong customer service experience by understanding customer needs and applying them when necessary

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