Customer Service Human Resource

Doaa Ragheb Fouad

HR Liaison Officer

Doha- Qatar

OBJECTIVE

To seek a challenging long-term career-oriented employment in an Administrative / Management team, Legal Department, Public Relations, Human Resource within a reputed organization to invest all my professional expertise and educational qualification to facilitate career growth. Highlights of Qualifications

• Self-Motivated.

• Strong ability in business and development.

• exposure in administration and document control.

• Exceptional organized person and resourceful with a wide range of skills.

• Reliable and adaptable – learns new system quickly and takes initiative to do more things beyond what is expected.

• Ability to communicate effectively and act accordingly in time of urgency.

• Detailed oriented and strong interpersonal skills.

• Customer service oriented.

Work experience

- Parsons International Limited Co.

Project Administration

Sept 2021 Up to Present

• Implements systems for monitoring documentation / communication from both internal and external clients (APMS System & ASHGHAL system)

• Provides personal assistance to the Project Management Team as required

• Prepares standard correspondence for the Project Team, to include; document flow, basic cover letters, copies of meeting documents

• Complies with tracking requirements in accordance with the approved procedures

• Supports the receipt, tracking, and monitoring of documents through the use of standard document management programs to register documents, maintain databases, and produces logs, transmittals, and other reports as required

• Performs other responsibilities associated with this position as may be appropriate

• Translation of Arabic – English Letters

• Registering, logging and tracking of correspondence

- KEO International Consultants Co.

Admin Support Staff &Secretary

Jan.2021 Up to Jun. 2021

- Responsible in preparing and managing Correspondences, reports and documents, organizing meetings,

- Travel arrangement, maintaining schedule and calendars.

- Arranging and confirming appointments, organizing internal and external events.

- Handling incoming mail and other material, setting up and maintain filling systems.

- Operate office equipment, and managing office space

- Logging and monitoring leaves (Annual, Sick Leave, Etc.)

- Qatar airways Airlines

Human Resources Liaison Officer & Recruiting

2015 up to 2020

• Responsible for liaising with staffs in relation to their Government related tasks

• Manage, coordinate and maintain calendar of appointment, travel arrangement and records of communication to meet the requirement of the recruitment department.

• Prepare official memorandums on behalf of the HR management.

• Liaison with chief, SVP.VP,as stakeholder offices front line management of external suppliers and preparation of confidential and sensitive correspondence.

• Handling and Generate a monthly salary data from actual work record, generate the year and adjust document from actual salary data by using bright payroll system.

• Prepare a list of employees data,and generate a working application form .

• Support all employees attendance and submitted reports on time without delay.

• Handling all overtime and absence and upload on system to the payroll .

• Responsibility for a payroll system with all requests ( bank account, salary deductions, pay card for new Joiners)

Handling and draft all letters which are related to employees ( promotion letters, salary cert, occupation and staff no for employees,

• Recruiting and interviewing potential applications on experience, skills, and educations.

• Conduct exit interviews, probation employees of employees.

• Communicate all incoming and outgoing matters to the shared services leadership Team.

• Support services across a range of disciplines including team diary management.

• sign and update job descriptions.

• Source potential candidates from various online channels.

• Craft recruiting emails to attract passive candidates.

• Screen applicants to evaluate if they meet the position requirements.

• Advertise job openings on company’s careers page, social media, job boards and internally.

• Provide shortlists of qualified candidates to hiring managers.

• Send job offer emails and answer queries about compensation and benefits.

• Collaborate with managers to identify future hiring needs. Conduct regular follow-up to determine the effectiveness of recruiting plans and implementation.

• Act as a single point of contact for new hires and help them onboard.

- Qatar airways Airlines

Government Services Coordinator

April 2013 Up to June. 2015

• Provide expert advice and information to QR employees on the government rules, regulations and procedures and the need for compliance

• Provide follow up support for all requests i.e Visit visa, family visas (Resident Permit), transfer sponsorship, Medical, Fingerprints.

• Coordinate with recruitment team for Business visa required to hire staffs .and follow up with immigration department for visa approval.

• Coordinator and ensure the e-services models of relevant authorities are utilized.

• Prioritize urgent application requests that require quick and sufficient action.

- Cambridge International School for girls

Public Relation Officer & Recruitment

June 2011 Up to Feb. 2013

• Advise Managers/stakeholders with Company policies and procedures and Employee Relations issues, investigations, discipline proceedings. Advise and guide on pay related matters like pay reviews, reward projects, changes to pay related terms etc.

• Good understanding of legislation – Qatar Labour Law, company policy and procedures and support the managers in ensuring consistency of action across the Group

• Provide administration support for labour agreements and training assistance to all

• Assist in maintaining employee performance management systems and processes

• Advertise job openings on company’s careers page, social media, job boards and internally.

• Provide shortlists of qualified candidates to hiring managers.

• Send job offer emails and answer queries about compensation and benefits.

• Prepare reports and documentation of employee notices and corrective action for Manager Employee Relations review and finalizing.

• Works closely with management, ensuring coordinated, efficient and cost-effective execution of employee relations activities, demonstrating exceptional customer service

• Sending Mails and Memos to Employees & Department and ensuring proper implementation of all Compensation and Benefits Policies.

• Arranging for Overseas Recruitment Trips.

5 - AL – Fozan Building Materials -

Human Resource Executive

Jan 2007 Up to Mar 2010

• Good Personal Relations & communication skill.

• Excellent organizational and administrative skills.

• Carry out work assignment and do follow ups to achieve great results.

• Follow – up Payroll Salaries for all employees

• People’s management & good interaction with people at all levels.

• Sending requirements to agencies.

• Conducting interviews, Preparing & submitting interview reports to management Head.

• Follow –up with Administration for Visas & Residency Transfers.

• Preparing Offers & Employment Contracts as per Benefits criteria

• Completing joining formalities of new recruits.

• Arranging for Overseas Recruitment Trips.

• Screening of Workforce Planning proposed by the projects.

• Coordinating with Department and Projects as regards employee grievances.

• Dealing with Terminations, Resignations & Dismissals of employees.

•

6. Gulf Connecting People III

Sales Executive

Aug 2005 Up to Nov 2006

• Responsible for meeting with clients and helping them with their choices.

• Assisting them with their choices. .

• Responsible for knowledge of different kinds of Nokia products. 7 - AL Waddi for Trading

Secretary & Accountant Asst.

2004 to 2005

• Responsible for arranging the manager’s meeting in charge of assembling his appointments.

• Arranging phone calls and all faxes

• Writing important emails, memos, faxes and translating important documentaries.

• Managing files (filling) and important document for all company.

.

8 - Secretary of General Manager

Al Gamal Trading (Cairo- Egypt)

2003 to 2004

• Sending correspondence – Demand Letters to different Placement agencies. And Handling Emails from all sources.

• Establishing good relations with Companies to be able to get good deals.

• Managing the Staff Schedule.

• Sending Mails and Memos to Employees Review and revise bids and contractual documents.

SKILLS

Excellent knowledge of (Word, Excel, power point, Microsoft outlook) Very good knowledge of (Win, Internet)

Strong Time Management

Organization Skill

LANGUAGE SKILLS: Native language Arabic

Spoken & Written English Good

PERSONAL INFORMATION

Date of Birth : 18/8/1980

Marital Status : Married

Religion : Muslim

Visa : Resident permit

Nationality : Egyptian

Driving License : Available

Bachelor Degree : B.Sc Commerce

E-mail Address : **********@*****.***

Mob No : 00974 -55459211

Declaration

I do hereby declare that all the information given above is true to my knowledge and belief. Yours sincerely

Doaa Ragheb

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