ALIYU TAIYE ABDULRAHIM, MBA, CRA, CORM, CBAP, SMC

*** ** ***** ****** ****, Regina. SK. SK S4T1E8 Canada +1-639-***-**** ad2iqt@r.postjobfree.com

Professional Summary

I am a Professional with experience in Banking, Data Management and Processing, Project Management, Compliance, Enterprise Risk Management, Operational Risk Management Business Analysis, Finance and Treasury management with a verifiable track record of achievements within the Banking and Financial Services sectors.

Competencies

-Strong Financial Acumen. - Strong Analytical skills

-Strong ability to extract information - Ability to coordinate projects

-Excellent Written and Oral Communication - Strong skills in process improvments

-Ability to work well and lead in teams - Strong Training Skills

-Structured Problem solving

Education, Professional Courses and Certifications

FICA- Fellow, Chartered Institute of Credit Administration 2 023

CRA- Certified Risk Analyst (Global Academy of Finance and Management USA). 2021

CORM- Certified operational Risk Manager (Global Academy of Finance and Management (USA). 2021

CBAP- Certified Business Analysis Professional (International Institute of Business Analysis) 2021

CISI- Operational Risk Certification (Chartered Institute for Securities & Investment) UK 2018

Mental Health first Aider (Mental Health First Aid (MHFA) England). 2022

UK ACI Treasury Dealing 2017

Obafemi Awolowo University- Masters in Business Administration 2011

Bachelor of Agriculture – University of Ilorin, Ilorin. Nigeria 2004

Work Experience

Business Manager Standard Chartered Bank April 2017 till Date

Role Experience and Responsibilities:

Ensured that all material risks are identified, assessed, mitigated, monitored, and reported to relevant governance forums

Aligned all risk management strategies in line with business and group objectives to achieve best in class in the industry. Whilst always ensuring adherence to the group risk appetite.

Schedule and monitor the activities of the data processing division.

Ensure timely and accurate processing of data. Integrity of data being processed is maintained.

Ensure integrity of data being processed is maintained.

Identify and resolve problems, preferably before the data processing schedule is affected.

Ensures compliance with company guidelines and requirements by enforcing policies, procedures, and security standards.

Collaborates with vendors to resolve hardware and software issues.

Creating and maintaining process and procedure policies along with onboarding documentation.

Collecting and validating system generated data for month end reconciliations

Conducted the annual risk and residual risk assessment review and reporting to Country Risk Committee

Manager Client Experience Standard Chartered Bank Jan 2016 to March 2017

Role Experience and Responsibilities:

Complaint Management Including Resolution

Managed complaints to deliver on the target KPI’s

Ensured timely processing of complaints logged in the Complaints Management System and customer feedback forms to deliver on CE and Retail Clients turnaround time.

Ensured that all complaints logged on the Complaints Management System are accurate and follow the required workflow.

Ensured acknowledgement and closure messages are sent out for all complaints received.

Contributed to up-skilling of frontline and complaint handlers on quality of complaint handling.

Ensured zero backlog on escalations

Service Improvements

Contributed ideas towards how to continually improve complaint management process

Contributed towards building quality service recovery capabilities of non-Client Experience functions (frontline & support) as subject matter experts in complaints resolutions, customer management, Bank’s process & related product knowledge, policies & procedures through trainings

Personally, coached officers to enable fulfilment of service

Drove utilization of the bank reversal policy & Empowerment grid with the frontline

Tracked & eliminated repeat complaints

Followed up and reported progress in monthly Client Executive council meetings

Business Operational Risk Manager Standard Chartered Bank September 2011 to December 2015

(Retail Banking Products)

Role Experience and Responsibilities:

Implemented & Monitor operational Risk management framework

Ensured adherence to the ORMF in the identification, assessment, mitigation and control and monitoring of risk. Ensure sufficient traction and follow through management actions to mitigate identified operational risks exposure.

Expert in the analysis of risks from a sectoral, country especially from within the context of money laundering, terrorism financing

Ensured adherence to the operational risk Management framework in the identification, assessment,

Mitigation and control and monitoring of risk. Ensure sufficient traction and follow through management actions to mitigate identified operational risks exposure

Ensure that relevant Group and Business policies are effectively embedded within business unit. Facilitate the implementation of key control standards (KCS), related key control sample Tests (CST)

key risk indicators (KRI) and monitoring plans for compliance and operational risk management.

Ensured consistent deployment and execution of KCS, CST and KRI within the Business unit.

Ensured losses, risk events, policy deviations, KCSA & KRI exceptions are recorded, reviewed and reported. Engage appropriate stakeholders to ensure timely remedial actions and escalation of situations that pose significant risk.

Coordinating training program on FATCA across all regions in the country

and terrorism financing.

Customer Due Diligence Officer / Standard Chartered Bank. November 2008 to Sep 2011

Unit Operational Risk Officer

Role Experience and Responsibilities:

To ensure periodic review is carried out on Customer Due Diligence due accounts.

To ensure Customer Due Diligence Quality assurance is performed on all account opening packages

Ensure adequate Customer Due Diligence and AML measures are deployed in line with the Group and Regulatory requirements

To ensure workflow is reviewed periodically to improve efficiency and control.

To provide guidance to operations staff in the form of up-to-date procedures/user guides

Managing the group and country deployed checks as per operational risk and audit requirement.

Coordinating training program including the periodic, but at least annual delivery of training in respect of AML/CFT.

Accounts Services Officer Standard Chartered Bank. September 2007 to Nov 2008

Role Experience and Responsibilities:

Manage the card and i-banking processes for all customers in the Bank to ensure customers receive service in an efficient and timely manner

Account Opening

Dormant Account Reactivation

Accounts services and enquiry

Static Data Amendment

Account Services

Safe keeping of Customer Files and Mandate instruction

Selected Accomplishments:

• Worked on a team that inaugurated the Central Filing Unit of Customer files and Mandate instruction.

Branch Support/ Standard Chartered Bank January 2007 to Sep 2007

Hub Liaison Officer

To ensure efficient support service is provided to both internal and external customers.

Customer mandate management

Card services management and issue resolution

Related operations management

Capturing customer Mandate and signature on the TP system

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