Customer Service Specialist
Resume:
July
**** -
December
September
**** -
June
2017
Curriculum Vitae Of Patricia Kunene
ad2iqm@r.postjobfree.com
**** **** ****** ******** ****** Evaton 1984
Nationality : South African
Gender : Female
Driving Licence : Code 8
Identity Number :
Diligent professional with 8 years of work experience aiming to enhance my professional skills, capabilities and knowledge in an Organization which recognizes the value of hard work and trust me with responsibilities and challenges. ALTRON BYTES PEOPLE SOLUTIONS (OUTSOURCE COMPANY)
Customer service specialist
Working under Vodacom Retentions Campaign.
Inbound Call Centre
Managing customer's queries
Assist Clients with contract cancelation.
Assist Clients with upgrading their Vodacom contract. Retaining Clients from canceling their Vodacom contracts. Capturing Client's information on a system
Processing upgrade orders and tracking deliveries. WNS GLOBAL SERVICES (OUTSOURCE COMPANY)
Customer service specialist /Stand-in Team leader/Admin Clerk Working under Vodacom Contract Accounts (Customer Care) Campaign. Inbound Call Centre
Resolving customer’s queries.
Managing first call resolution at all times
Assist Clients with statements and billing
Assist Client with general vodacom quarries.
Escalating Clients queries to relevant departments. Stand in team leader responsibilities
Capture agents stats on a system
Record agents stats and filling
Recording agent weekly and Monthly review.
Doing auditing and coaching to improve KPIs performance. Handling customer’s escalations
Promoted to upgrades department
Assisting clients with upgrading their Vodacom contract. Capturing Client's information on a system.
Processing upgrade orders and tracking deliveries. Admin Clerk responsibilities
Capturing data of upgraded contracts.
Compiling, maintaining and updating company records and stats. Handling customers queries via e-mail and telephonically. PERSONAL DETAILS
OBJECTIVE
EXPERIENCE
February
2006 -
October
2007
January
2005 -
January
2006
2003
Interpersonal skill and Client
service oriented
Call centre Skills
Financial industry background
Previous banking knowledge and
account management
Assessor skills (Document
verification)
Admin Clerk(Data capturing,
filling, printing, photocopy,
scanning and faxing)
Computer literate(MS word, Word
Excell and Outlook)
Experience in using computers
and relevant programs and
systems to capture and upload
data
Following up on customer’s queries and giving feedback. Filling documents for backup.
Presenting company’s daily stats report to management. Sales Consultant / Assessor
ABSA BANK
Outbound and inbound Call Centre
Contacting Absa clients to sell micro loans.
Capture customer's data on a system for a loan application. Assist clients accounts and debit queries
Archived promotion as an Assessor.
Assessor's Responsibilities
Verification for loan applications.
Checking affordability.
Checking customer’s credit record history.
Verifying client’s submitted documents for FICA purposes. Verifying client’s employment
Give final verdict (approve or declined) for the loan. Printing and attaching client’s documents with the application. Register and Filling loan applications for company backup. Sales Consultant
NEDBANK
Selling micro loans to Clients
Assisting with loan applications
Matric
Leshata Secondary School
Completed
Certificate for Best Perfomer (ABSA BANK)
Customer service Top Performer (WNS Global Services) EDUCATION
ACHIEVEMENTS & AWARDS
SKILLS
100%
100%
100%
60% 80%
80%
80%
60%
Excellent Communication skill
and phone etiquette
Brilliant Problem solver and fast
learner
Planning and organizing Soft skills and multi-tasking Easy to understand and follow
instructions.
Leadership skill
(Team player) Work well in a team
and independently
Pressure handling and time
management
Louisa Baloyi - Altron people solutions
Team leader
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Mzimkhulu Kiviet - WNS Global network services (Customer service Dept) Team leader
ad2iqm@r.postjobfree.com
Precious Phukoane - WNS Global network services(Admin Dept) Team leader
ad2iqm@r.postjobfree.com
Mr J Mudly - ABSA BANK
Team leader
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Thabo Ngubane - NEDBANK
Manager
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Kuhle Morangane - AFRICAN BANK
Manager
ad2iqm@r.postjobfree.com
100% 80%
80% 80%
60%
80%
80%
80%
REFERENCE
Contact this candidate