Front Desk Receptionist
Resume:
Ciara Logan
Philadelphia, PA *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Optometric Technician
Pikes Peak Eye Care - Colorado Springs, CO
July 2021 to May 2022
• Input patient demographics and/or medical history into EHR Revolution.
• Handle optical equipment and perform test(s)such as: Visual Acuity, IOPs/ Tonopen, C-20, Ishihara/ Randot, Optos (Retinal Imaging), OCT-ONH, Mac Cube, Corneal Pachymetry, Visual Field, and Pentacam.
• Thoroughly sanitize optical equipment after each patient work up.
• Apply dilation drops per doctors request.
• Answer phones and transfer calls to specific optical departments.
• Backup for front desk/ handled front desk duties as needed.
• Scan and file paperwork accordingly.
Front Desk Receptionist
Elite Vision - Colorado Springs, CO
July 2020 to November 2020
• Store keyholder.
• Sanitize and organize workspace.
• Politely greet patients to display a welcoming office environment.
• Answer incoming calls and emails in a timely manner.
• Schedule eye exams.
• Verify and ensure patient information is accurate and up to date.
• Verify insurance eligibility prior to services rendered.
• Scan correct documents into patient files.
• Fax patient referrals to specific providers per Doctor's request.
• Collect and process exam copays or contacts lens purchases through POS system.
• Navigate contact lens manufacture websites to place orders.
• Verify patient address and contact information as needed for direct shipping purposes.
• Dispense contact lenses orders and glasses.
Optician
Americas Best Contacts and Eyeglasses - Colorado Springs, CO December 2018 to May 2020
• Collected insurance information and provided the best sales options for patients.
• Responsible for all aspects of sales, billing, and insurance processing.
• Assisted patients with frame and lens selection that best suites patients' lifestyle and prescription needs.
• Took accurate measurements for multiple lens designs.
• Inspected eyewear lens prescriptions through a manual lensometer.
• Adjusted glasses and performed minor eyeglass repairs.
• Assisted patients with contact lens insertion and removal.
• Scheduled appointments and updated system with most recent contact and insurance information.
• Completed daily administrative tasks and maintain multiple eye wear displays. Customer Service Representative
Burlington Stores - Colorado Springs, CO
May 2017 to April 2018
• Handled cash, card, and check transactions between customer and retail store.
• Received and processed all payments according to standard procedures.
• Counted money back to customer to ensure correct cash back.
• Thoroughly inspected products being purchased for damages and price accuracy.
• Handled price checks, returns and layaways.
• Counted cash drawers at the end of closing shifts to ensure total closing costs. Education
High school diploma
Franklin Towne Charter High School - Philadelphia, PA September 2010 to June 2014
Skills
• Microsoft Office; Microsoft Excel; Type 45 words per minute
• Microsoft Word (10+ years)
• Microsoft Excel (10+ years)
• 10 Key (10+ years)
• Sales (4 years)
• POS (4 years)
• Cash Handling (4 years)
• Front Desk (2 years)
• Filing (2 years)
• Insurance Verification (2 years)
• Medical Scheduling
• Medical Office Experience
• HIPAA
• Coffee Experience
• Patient Care
• Phone Etiquette
Contact this candidate