Objectives

To obtain a position where I can use my skills to help others while also continuing to grow both personally and professionally. I am passionate about volunteering and look forward to each new challenge as a learning opportunity. My ideal position would be steady, interactive, and meaningful.

Experience

Blue FCU, Cheyenne Wyoming

October 23,2022 to Present

Member Solutions Rep.

Serving members with solutions on past due amounts on the accounts, sending out letters to past due accounts, and repossessions. Take payments over the phone, email letters and verify insurance on auto loans. Make payment arrangements.

Cheyenne Regional Medical Center, Cheyenne Wyoming

December 2021 to September 9, 2022

Human Resources Representative

Serve as a point of contact between employees and other Human Resources staff. Process invoices, assist in department projects, and coordinate meetings and events. Perform verifications of employment, process court orders, and complete legal name changes. Assist new employees on orientation day, make badges, verify completion of hiring packet, and complete federal I-9 forms and E-Verify submissions.

August 2021 to December 2021

Human Resources Specialist

Responsible for all employee change of statuses, terminations, and licensure verifications. Utilize background screening services to verify criminal, driving, and education status. Confirm minimum position requirements are met prior to processing changes. Contact various state boards and licensing organizations to verify staff licensure as required by position. Ensure processes, systems, and files meet federal, state, and local laws and regulatory requirements.

August 2020 to August 2021

Health Screener Supervisor

Oversee the Health Screening team and ensure adequate staffing levels for multiple Cheyenne Regional sites. Employee selection, discipline, schedule, training, and coverage (patient, visitor, and staff temperature checks, screening, and access control). Attend routine COVID-19 update meetings. Restructure staff and department to meet the continually changing COVID guidelines.

June 2019 to August 2020

Administrative Assistant – Human Resources

Assist staff and public walk-ins. Answer phones and manage Human Resources email account. Assist with the needs of contract and agency staff such as law enforcement, ambulance service providers, and laundry services. Support employee education reimbursement process, Employee Development Program, Employee Service Awards and benefits enrollment activities.

April 2016 to June 2019

Prior Authorization Clerk

Submit a preapproval request to patient’s insurance for medications and procedures such as chemotherapy drugs and radiology procedures when ordered by a physician. Assist front desk with appointment reminders, patient registration, and follow up calls. Record information in patient electronic health record.

Education

Bullard Havens RTVS, Bridgeport Connecticut

General Studies and Graphic Design

Goodwin College, Waterbury Connecticut

Medical/Dental Specialties

Training

Behavioral Based Interviewing

July 2009

Perform legally compliant behavioral based team interviews. Ask open ended questions and provide situational problem solving opportunities. Listen for thought process and outcome driven responses. There are no wrong answers during a behavioral based interview.

Leadership

July 2009

Leadership vs. management tactics, scheduling, teamwork, support, behavioral issues and difficult conversations.

Lean Fundamentals

July 2009

Three day intensive course provided by Cheyenne Regional Process Improvement team. Learned the basics of Lead methodologies and continuous improvement, minimizing waste and increasing efficiency.

Certificates and Awards

Bilingual Spanish Certification

April 2023

Lean Fundamentals

July 2009

Successfully coordinated and fulfilled final Lean project.

Bright Ideas Award

July 2009

Awarded the Cheyenne Regional Bright Ideas Award for my cost savings submission resulting in an organizational saving of $xxxx annually.

Knowledge, Skills, and Abilities

Microsoft Office

Cadient Applicant Tracking System (ATS)

UKG Kronos Human Resources, Timekeeping, and Payroll Information Systems (HRIS)

Workday

Epic Electronic Health Record (EHR) System

Multitasking

Detail oriented

Organized

Auto Pilot

Temenos

Sharpen Tech.

Keystone

Teamwork

Planning

References Upon Request

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