NIKKI GREY

Career Objective

My career goal is to work remotely in any industry on a part-time or full-time basis. I am very reliable and have excellent customer service, phone and computer skills and have the ability to quickly learn new software systems. I have high-speed internet, a newer computer and a dedicated work space for working remotely. Education

Certified Administrative Medical Assistant, September 2012 Certified in HIPAA, September 2012

Certified in First Aid & CPR, October 2017

Certified Medical Insurance Billing and Coding Specialist, January 2013 Certified Basic Phlebotomy, April 2013

Certified Clinical Medical Assistant, June 2013

Conejo Valley Adult Education, Thousand Oaks, CA

NCCT Medical Office Assistant Certification, November 2012 College Diploma, A.S. Earth Science, College of Staten Island, CUNY, Staten Island, NY Professional Experience

QURATE RETAIL GROUP, San Antonio, TX

Customer Service Specialist – Remote, October 22 – November 23

Inbound Customer Service with QVC

Assist customers with package tracking, replacements, refunds, adjustments and payments

Provide customers with product specifications and place orders

Above average upsells, call quality and customer satisfaction. ADVANCED ASSOCIATES IN NEUROLOGY, Camarillo, CA

Medical Assistant, May 2017 – January 2021

As the only MA, was responsible for all administrative and clinical tasks to support the physician.

Check patients in, obtain paperwork, and collect copayments

Room patients and take vitals

Discharge patients, explain tests, make follow-up appointments

Prepare and submit referrals and orders

Administrative duties: answering phones, scheduling appointments, maintaining medical records, processing medical record requests and correspondence

Ensure HIPAA compliance

WEST GASTROENTEROLOGY MEDICAL GROUP, Newbury Park, CA Medical Front Office, December 2012 – May 2017

Provide exceptional first contact services in a busy specialist practice.

Greet patients, obtain paperwork, ID, insurance cards and collect co-payments

Update and maintain electronic medical records

Answer multi-line telephone system

Schedule appointments for a high volume of patients

Explain treatment preparations and procedures to patients

Schedule procedures with surgery center and hospitals

Prep charts

Submit authorizations

Verify insurance

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