ROBIN HARPER

Knoxville, Tennessee ***** 631-***-**** ad2inh@r.postjobfree.com linkedin.com/in/robin-harper-0b594355

CUSTOMER SERVICE REPRESENTATIVE

Experienced Customer Service Representative with a demonstrated background in in high volume call centers. Recognized for professional phone etiquette, highly adept at assisting customers with inquiries to meet satisfaction deliverable and company objectives. Keen ability to swiftly identify customer issues and utilize sound judgment to apply resolutions. Key areas of expertise include:

Problem Resolution Communication Customer Retention Data Entry Troubleshooting

Customer Service Time Management Strong Decision Making Team Development process Claims

PROFESSIONAL EXPERIENCE

TEAM Health Louisville TN October 2023- Administrative Assistant/ Front Desk

Answers and directs call in a professional and courteous manner

Greets visitors/vendors and follows proper protocol

Performs other duties and assignments as requested.

Perform sorting, matching and mailing refund checks

Gwinnett County Courts, Lawrenceville GA July 2023- September 2023- File Clerk-Intake Clerk

Started as File Clerk to understand the process of the files and documents.

Input information in system for Judges, District Attorneys, Police Officers and Defendants assist state and Superior deputy, court calendar files

Input and file sensitive and personal information.

Make copies shift file to make more room.

S2 Medical Supply, Duluth GA August 2022- July 2023-Account Manager

Took about 50-70 calls per day, updated medical records, gave information on products

Services existing patients, consults with patients and caregivers to coordinate monthly orders.

Establishes new accounts by planning, organizing, and assisting patients in product selection, supply management, and delivery

Collaborating with other departments to insure uninterrupted service to the patient.

Maintain compliance with all relevant regulations

Maintain assigned patient Information and Documentation Management Software

Keep management informed by properly documenting customer interactions within Software.

Called insurance companies to confirm eligibility, Medicaid, Caresource. explained EOB’s

Maintains professional and technical knowledge through continual learning and drive for success

Becton & Dickinson, Covington, GA September 2021-August 2022 Customer service

Create request in appropriate databases. Customer pricing, inventory, process emails, provide support to my teammates, read back-order report. Place orders, submit claim request, and take incoming calls. Processed claims. Knowledge of the following systems. (JDE, Sales Force and Genesis)

United Arab Shipping Company/Hapag- Lloyd, Norcross, GA April 2017 – December 2020 Export Customer Service

Directly interacted with customers to provide and process information in response to booking requests.

Scheduled bookings according to customers’ requests and ensured they were updated accurately in the system.

Validated and created booking received depending on receipt via e-Commerce or manual modes.

Responded promptly and accurately to a customer's request via telephone or email.

Maintained any records of customer interactions and transactions in a timely manner.

Tracked and traced cargo as required/requested.

Trained new hires when they came to the floor with questions surrounding the releasing of a Bill of Lading.

Ensured that all US Homeland Security/Customs and foreign Customs/Security requirements were fulfilled.

Atlanta Housing Authority, Atlanta, GA October 2015 – March 2017 -Customer Service

Received 50+ daily inbound calls, providing excellent customer service to all customers and landlords participating in the Housing Choice Voucher Program (HCVP).

Verified participant and landlord contact information to ensure integrity of demographic information before assisting.

Triage reasons for visits, identifying the customer/landlord problem at hand and assigning to an appropriate staff member.

Excelled in customer service delivery and relationship building, possessing strong decision-making skills, and always used sound judgment.

EDUCATION

Long Island Educational Opportunity Center

Electronic Medical Records Coursework

Gwinnett Technical College

Medical Administration

National Health career Association

Medical Administration Assistance

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