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Customer Service Behavioral Health

Location:
Pomona, CA
Posted:
January 06, 2024

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Resume:

Libby Alexander

San Luis Obispo, California

Cell: 559-***-****

E-Mail: ad2inc@r.postjobfree.com

~SKILLS~

I have extensive customer service experience, including operating a register (new&old), money handling/ drawer balancing (shift deposits etc) & have had advanced training in managerial skills and shift lead as well.

I have sufficient experience in team building & communication/conflict resolution in the work place between customers&employees as well as co-workers.

I have child care experience-from in home care & as well as in a daycare environment.

I have experience caring for children with developmental and behavioral disabilities.

I Have extensive knowledge and first hand experience working in the mental & behavioral health field involving adults & high risk situations.

I have several years waitress/hostess/serving experience.

2+Years house cleaning/ housekeeping/ laundry attendance.

I have been trained in forklift operation, however I did not complete, but would love to.

I have been ServSafe certified in the past, however I need to renew my certification.

I am Depot Pac certified as well as trained in handling, storing and disposing of harmful & intoxicating chemicals

I have experience using & maintaining (repair,etc of all parts/assembly) an industrial shampooer.

~Experience~

August 2018 to November 2019

Wyoming Department of Corrections Lusk, WY

Warehouse Manager

Managed day-to-day shipping and receiving, typically overseeing more than 100+ packages in 24-hour period.

Employed first-in first-out protocols to redu-Monitored equipment for signs of mechanical issues and organized repairs to maintain functionality.

Planned and implemented layout enhancements to promote efficiency and maximize space utilization

Coached warehouse team on FIFO monitoring.

Examined incoming shipments to verify quality and quantity and returned unacceptable items to suppliers for refund or replacement.

Generated shipping documents including packing lists and invoices using Microsoft Word & Excel .

Adhered to company audit rules during inventory counts with 93.5% accuracy.

Complied with all local, state and federal requirements involving shipping and handling of hazardous materials.

Planned stock quantities according to inmate demand and recidivism rates.

*March/17 to August 2018*

Wyoming Department Of Corrections Lusk, WY

Asst. Baker

Organized raw ingredients and supplies in storage areas, moving and sorting large bags of flour and sugar, containers of cooking oil and other ingredients.

Filled orders requesting custom icing or fondant designs, incorporating lettering and images into decorations according to customer requests.

Followed recipes to mix dough in batches sufficient for daily production quota.

Baked scones, cookies, cakes and other baked goods under direction of [Job title].

Washed preparation utensils, tools and machinery by hand and using industrial dishwasher, segregating used utensils from clean to prevent cross-contamination.

Prepared pastry creams, fillings, icing, chocolate mousse and other components used in decorating and filling baked goods.

Measured, mixed and prepped raw materials according to company specifications and recipes.

Maintained safe and sanitary area by checking food products' temperature and freshness.

September 2013 to May 2016

Private-Employed Through DFS Cody, WY

Child Caregiver

I worked specifically for single parents/low income families that qualified for daycare through Dept. Family Services-however I would work from the home due to specific conflicts with a public placement- ( i.e) behavioral issues, medical restrictions &/or religious preferences

Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.

Led children in tidying up, handwashing and helping with siblings or age appropriate chores to teach responsibility.

Delivered direct, supervised care to groups of children between ages infant and 13.

Cared for up to 5 children ranging in age from infant to 9.

AKept children safe and secure at all times.

~January/11 – October/11~

8th St. Grill Cody, WY

Hostess/Shift Trainer

Greet,seat& inform customer of any specials,serve beverages& provide them with a server

Served drinks and prepared specialty beverages.

Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.

Took orders, prepared foods and processed payments in full-service dine-in&lounge establishments.

Complied with company service standards, including inventory and cash control procedures.

Completed opening, closing and shift change tasks to promote store efficiency.

Greeted trainees cheerfully and created upbeat atmosphere to increase comfort and advance learning.

Demonstrated how to perform daily duties such as Setting tables/Polishing glass& silverware.

Praised and encouraged employees by recognizing tasks completed correctly.

~Education and Training~

University Of Arkansas Grantham

(Pursuing Degree) Business Admin & Technology Management.



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