Lithonia, GA ***** 678-***-**** ad2imq@r.postjobfree.com

SUMMARY

Proven Technical Support Specialist, skilled in relationship building, problem solving with great customer service skills. Possesses a strong technical acumen with an ability to learn, and is adept at managing processes in fast-paced environments. Proficient in utilizing technical knowledge, provide support, and troubleshooting techniques to customers.

SKILLS

Knowledgeable in structured cabling and other advanced technologies

Experienced in residential and industrial electrical systems installation and maintenance

Solid understanding of line and low voltage electricity and wiring

Advanced knowledge of sustainable lighting products and controls

EXPERIENCE

Delta Airlines, Atlanta, GA 2022-Present

Ramp Agent

Loading and unloading luggage, cargo, and mail. Delivering luggage to airplanes from bag room.

Sorting luggage by destination.

Acuity Brands, Conyers, GA 2018-2020

Technical Support Specialist

Routinely performed advanced troubleshooting of analog and digital circuits as well as high voltage wiring circuits

Provided solutions to questions/issues from external customers such as (but not limited to) agents, engineers, distributors, electrical contractors, end users with the objective of creating business opportunities and preference for Acuity

Facilitated customer communication with sales channels and engineering for additional specification, quotation and ordering requirements

Processed customer calls and emails utilizing technical expertise to address post sale issues by identifying satisfactory solutions

The Home Depot, Atlanta, GA 2013-2017

Electrical Bid Specialist

Effectively managed electrical bid requests of various sizes for local and national projects according to specific customer requirements

Created customer quotes and processed fax, phone and email orders in a timely and efficient manner

Performed order maintenance activities for Pro desk orders including entry and corrections while confirming efficient order fulfillment

Processed inbound/outbound calls to support The Home Depot Pro Desks/Pro Contractor Account Representatives nationwide

PTS (Premier Telecommunication Services), Atlanta, GA 2007-2012

Lead Installation Technician

Managed a team of 4-6 technicians

Installed CAT 3, CAT 5/5e and CAT 6/6a structured cable distribution systems

Installed outlets, pulled cable and performed pre-termination activities such as organizing, forming, dressing and labeling cables to industry standards

Terminated, assembled and installed 8-pin modular connectors and coaxial connectors

EDUCATION AND CIVIC AFFILIATIONS

Jacksonville State University, Jacksonville Alabama

Studied, Business Management

Atlanta Area Technical Institute, Atlanta, Georgia

Candidate, Electrical Maintenance & Construction

Omega Psi Phi Fraternity, Inc.

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