Kelly Quaschnick

Airway Heights, WA

ad2imk@r.postjobfree.com

+1-509-***-****

I looking for a new job that will challenge me and also provide an opportunity to grow. I believe my work history shows an ability to rise to a challenge and adapt to new positions. My experience in the medical field provides a baseline to learn and do more in the field. Not only do I bring work experience, I I bring a strong work ethic, morals, a calm presence, and a smile. Authorized to work in the US for any employer

Work Experience

Office Manager

Lighthouse Physical Therapy and Sports Medicine - Greenacres, WA February 2023 to Present

I am in charge of making sure the front office runs smoothly and follows protocols for scheduling, inputting referrals, checking benefits, and obtaining authorizations from insurance. I oversee scheduling changes for the providers.

Since starting here the office had gone from a 30% copayment collection rate to 99% All charts are now accurate and have all the information that is required by insurance. Previous to me starting they had maybe a 50% accuracy. During my time our schedule has consistently remained full, and cancelation and no show rates have dropped considerably. And, our billing denials have decreases substantially as well. When I started there was no policy and procedure information clearly stated. I have since developed a full binder that would walk someone through the training process. Patient Coordinator

Summit Rehabilitation (WA) - Spokane, WA

February 2021 to February 2023

I am part of a front desk team for a busy front office for a physical and occupational therapy clinic. We see around 300 patients a week. I am the lead front desk, managing the schedule for 13 providers. I am proficient in using our multi line phone system, scheduling patients, tracking benefit usages, checking insurance benefits, and tracking patients plan of care. I currently use Webpt, One Health port, Inland Imaging's provider site, Excel, and Word on a daily basis. Assistant to Manager

Eagle Store Eastern WA University - Cheney, WA

August 2017 to January 2021

I was the assistant to the manager of the retail department. I was responsible for keeping up with the inventory and knowing what needs to be stocked or reordered. I help guide the cashiers to projects that need to be done around the store. I assist with the merchandising of the store, including displays both large and small. I also assist customers, fill in at the register as needed, process online orders, and help with the upkeep of the inventory on our website.

Retail Sales Associate

Northwest Beauty - Spokane, WA

May 2007 to December 2007

During my time there I provided educated information to customers to help their needs. I scheduled hair appointments for our stylists, helped with cleaning the store, and rang up customers. Receptionist/ Billing

Paula Dillon Mays Physical Therapy - Spokane, WA

January 2002 to April 2006

I was responsible for greeting patients, collecting co-pays, and scheduling appointments. I was in charge of maintaining patient's charts, sending information to Drs. offices and insurance as needed. I kept up with all progress report needs. Other duties included- handling incoming mail, copying records, filing, deposits, and documenting payments, and entering payments into the system. Manager

Rae's Beauty Supply - Spokane, WA

September 1999 to December 2001

As manager I was responsible for scheduling employees and delegating day to day tasks. I managed our inventory, and purchasing product as needed. I was responsible for merchandising the store, and overseeing cleaning of the store as well as communication between the salon staff and the retail staff. Education

GED

Spokane, WA

September 1994 to May 1998

Skills

• Assistant Manager Experience

• Cash Handling

• Merchandising (3 years)

• Management (2 years)

• Retail Management

• Retail Sales (8 years)

• Photography (10+ years)

• Purchasing (10+ years)

• Inventory Control (3 years)

• Store Management Experience

• Multi-line Phone Systems

• Medical Scheduling

• Insurance Verification

• Office Administration

• Microsoft Outlook

• Medical Office Experience

• HIPAA

• EMR Systems

• Patient Care

• Medical Records

• Medical Terminology

• Phone Etiquette

• Medical Receptionist

• Clerical Experience

Assessments

Scheduling — Proficient

December 2022

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Customer service — Proficient

December 2022

Identifying and resolving common customer issues

Full results: Proficient

Customer focus & orientation — Proficient

December 2022

Responding to customer situations with sensitivity Full results: Proficient

Office manager — Proficient

December 2022

Scheduling and budgeting

Full results: Proficient

Spreadsheets with Microsoft Excel — Proficient

December 2023

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient

Medical receptionist skills — Proficient

December 2022

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate