Ewa Opolski

Chicago, IL *****

ad2ilj@r.postjobfree.com

+1-773-***-****

Hard working employee. Eager to learn and searching for new opportunities to stay ahead of modern trends, achieve professional goals and complete more challenging tasks. I am a quick to learn and willing to adapt to any job. Trustworthy employee who can work alone or as part of a team. Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Handzel & Associates Insurance - Schaumburg, IL

November 2021 to Present

• Assist with claims

• Process policy renewals and endorsements

• Process certificate of insurance

• Verify coverage on personal and commercial policies

• Process payments

• Account reviews

• Suggested coverage options to better protect customer's assets. Interpreter

LanguageLine Solutions

January 2021 to June 2021

Polish Interpreter for medical, finance, insurance and utility companies. Claims Adjuster

Echelon - Chicago, IL

October 2019 to January 2021

• assisted in handling incoming subrogation for property damage and medical files

• settled claims in suits

• negotiate offers with attorneys

• Investigate coverage

• determines liability

• Handles 1st and 3rd party claims

• total loss evaluation

• worked with SIU regarding fraudulent claims

Claims Adjuster

American Freedom Insurance Company - Mount Prospect, IL November 2018 to May 2019

• liability determination

• worked on 1st and 3rd party claims

• total loss evaluation

• Coverage verification

• worked with underwriter department to verify coverage Claims Adjuster

Unique - Niles, IL

June 2016 to April 2018

• claim taker

• Analyzed first and third party claims to determine extent of company's liability

• Settled Total loss claims

• Confirmed coverage and full understanding of insurance contract/policy and their exclusions

• Negotiated liability negligence percentages with third party claimants and adverse carriers.

• Promptly and appropriately developed the file to provide an accurate and timely investigation and loss analysis.

• Recognized and identified potential fraudulent claims.

• Worked with SIU in resolving fraudulent claims.

• Conducted interviews, gathered detailed information and completed investigations.

• Identified and collected evidence and determined its value to a specific claim.

• Prepared denials and reservation of right letters.

• Negotiated liability with other carriers and referred files to subrogation for collection

• Coordinated with insured's, claimants, repair facilities, rental car companies for timely completion of auto repair to conclude claim.

• Made payments to repair facilities after the approval of the claim.

• Applied strong customer service, organizational and multitasking skills to efficiently manage auto insurance claims.

• Diligently investigated, evaluated, and negotiated multiple moderate to complex automobile and property damage liability claims in 5 states (IL, IN, GA, NM, MS)

• Established and maintained high level of positive working relationships with internal and external customers, ensuring satisfaction with company services

• Quickly and effectively solve customer challenges

• Contributed to reaching customer service satisfaction goals following company protocol and providing exceptional customer service.

• Consistently provided prompt contact to insureds within a 24 hour period of the initial report

• Effectively evaluated liability and negotiated settlements to exceed recovery targets every quarter

• Worked and covered other departments when help was needed Costumer Service Representative

State Farm - Chicago, IL

March 2014 to June 2016

• Responsible for prospecting for new clients to generate new business and expand the organization's customer base.

• Selling insurance policies over the phone and in the office

• Developing relationships with customers' to improve sales.

• Suggested coverage options to better protect customer's assets.

• Maintained continuing education required for insurance license and professional sales

• Counseled consumers on the best insurance policy for their specific needs Education

college

November 2021 to Present

Skills

• Polish

• Interpretation

• Multilingual

Certifications and Licenses

Property & Casualty License

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