Marlene Thomas

*** ******* ****

Apt *** South Windsor CT 06074

860-***-**** (cell) 860-***-****(fax)

ad2ikq@r.postjobfree.com

OBJECTIVE

To obtain a career opportunity that is challenging, seeking opportunity to enhance my skills.

EMPLOYMENT EXPERIENCE

CTTRANSIT, Hartford, CT (1990 – Retired 2018)

Bus Operator – (2006 – Retired 2018)

Transferred to this position

Adhered to timely schedules while safely driving the bus.

Answered all passengers’ questions.

Human Resources (HR) Assistant – PROMOTED (2005 – 2006)

Processed applications and set up interviews.

Responded promptly and accurately to all applicants and employees.

Processed benefit forms and answered employee questions.

Completed employee verifications on a timely basis.

Assisted Human Resources Officer with all their duties.

Worked with the Workers Compensation Officer and Senior Claims Officer to input claims into Risk Master, set up files and trained Claims Representative on basic workers compensation issues.

Performed filing duties, copying and other administrative duties as needed.

Organized/cleaned the department.

Receptionist – (1994 – 2005)

Greeted customers and direct all visitors to their proper destination.

Took messages, screen calls and forward calls for entire company.

First contact for Emergency Preparedness drills.

Took photos for employee identification badges and spouse badges.

Typed documents accurately and in a timely fashion.

Provided administrative support to all departments.

Assisted customers with a variety of questions.

Assisted departments with mass mailing, copying, distribution and filing.

In designated department, Human Resources, assist with filing, applicant phone calls, and made interview appointments, verifies employment.

Performed some of the Human Resources Assistant duties on a temporary basis.

Customer Service Representative – (1990 – 1994)

Answered over 100 calls on a daily basis to help customers with complaints, scheduling information, and commendations.

EMPLOYMENT EXPERIENCE (cont.)

SAINT FRANCIS HOSPITAL, Hartford, CT (1995 – 2004)

Message Center Operator (part-time) - (2002 – 2004)

Answered all incoming calls and 30+ doctors’ answering services.

Responsible for scheduling and maintaining hospital emergency plan procedures.

Admitting Registrar (part-time) - PROMOTED (2000 – 2002)

Admitted patients in the Emergency Department.

Entered patient demographic information, insurance and billing data.

Prepared patient Identification bracelets.

Obtained re-certifications for managed care organizations, obtaining eligibility for Medicaid and HMO’s.

Posted and updated patient charts in a timely manner with accuracy.

Unit Secretary (part-time) - (1995 – 1999)

Provided administrative support to Admitting and Labor and Deliver departments.

UNITED STATES ARMY, 29th ASG, Germany (1987 – 1990)

Outbound Counselor –

Advised Officers and enlisted military personnel on procedures and requirements for shipping and receiving household goods to and from over-seas to and from the United States.

Made arrangements for pick-up and delivery of goods to the duty station for military personnel and their families.

Correspondent with shipping contractors regarding scheduling deliveries and pickups.

Tracer and troubleshooter for lost and/or damaged articles.

SPECIAL SKILLS

Team Player, effective communication skills, excellent interpersonal skills, knowledgeable of Word, extremely accurate, ability to input data into Excel, File Pro and Risk Management software.

EDUCATION

Computer Processing Institute, East Hartford, CT (Certificate 1980)

REFERENCES

Professional and personal references available upon request

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