Darrick Emert

**** ********** **. *** *** Sacramento, CA 95833 I 510-***-**** I ad2iko@r.postjobfree.com

Objective

Seeking a career in administration with possibility for advancement. Have an extensive knowledge of customer service, Business to Business, and administrative duties. Highly organized and motivated. With 10+ years of professional experience. Skilled at engaging and educating customers about the company's products. Experience

9/2023 - PRESENT

Curtis Blue Line, West Sacramento, CA- Customer Service Representative

● Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

● Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

● Check to ensure that appropriate changes were made to resolve customers' problems.

● Determine charges for services requested, collect deposits or payments, or arrange for billing.

● Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. 10/2021 - 03/2023

Affordable Heating and Air, North Highlands, CA- Accounting Dispatching Assistant

● Dispatching - Route planning and scheduling in a fast paced environment.

● Managed accounts and helped keep them from going delinquent.

● Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.

● Answered telephones from wholesale distributors for B2B transactions. Obtain parts to use for service.

● Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.

● Maintained and update filing, inventory, mailing, and database systems, either manually or using a computer

● Utilized QuickBooks for data entry

● Administrative — Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

● Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

● Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. 9/2018 - 6/2019

Congressman John Garamendi (CA-03), Davis, CA and Alan Lowenthal (CA-47), Washington, DC

-CONGRESSIONAL INTERN

● Maintained close communication with different city agencies, like the Department of Transportation, to plan meetings with the representative, or have the administrative leaders answer questions for constituents at town hall meetings. 2

● Attended and assisted with meetings for advocacy groups

● Counseled constituents concerning their issues and helped solve their problems.

● Initiated and organized casework for constituents.

● Cataloged information received from constituents.

● Drafted correspondence for constituents.

● Organized & collated legislation that the Congressman participated into a Legislative record. Education

September 2017 - June 2019

University of California, Davis, Davis, CA- Bachelor of Science in Political Science/ Minor in Professional Writing.