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Customer Service Technical Support

Location:
Atlanta, GA
Posted:
January 06, 2024

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Resume:

Mr. Tevin Q. Garrett

Atlanta, GA *****

470-***-**** ad2ikl@r.postjobfree.com

Summary: Seeking a challenging role in a dynamic organization where I can utilize my expertise in providing top- notch technical support to end-users and ensuring smooth operation of desktop systems. Committed to delivering excellent customer service and resolving issues promptly to maximize user satisfaction and productivity. Ready to contribute my skills and knowledge to contribute to the success of the team and organization. Skills

• Information Technology/Concepts/Terminology

• Network Security/Fundamentals/Operations

• Infrastructure/Development/Implementations

• Hardware, Software, Mobile Troubleshooting

• Operating Systems/Procedures/Computing

• Skilled Collaborator

• Effective Cross Functional Communicator

• Solution Oriented Professional

• Certified in Cybersecurity-ISC2

Educational Background

City of Refuge Tech Academy, Atlanta, GA Cybersecurity Certification (ITF+, Network+, Security+) 2023 Jackson State University, Jackson, Mississippi Criminal Justice Degree 2016 Talladega County Central High School High School Diploma 2012 Work Experience

Marriot Marquis Hotel, Atlanta, GA 2021 –2023

Asset Protection Specialist

Functions as a surveillance and security professional responsible for preventing damage or theft by discouraging criminal behavior; Patrols the property, monitors public areas or security camera footage, and confronts individuals suspected of theft or vandalism; Primary duty to prevent the company from losing money or merchandise while ensuring a safe experience for patrons; Documents theft or other violations of security; Works with law enforcement to detain suspects. Target Corp., Norcross, GA 2020 - 2021

Security & Loss Prevention Specialist

Ensured the company-wide loss prevention strategies were always on the cutting edge; Responsible for the safety and security of guest, team members, the property, and brand; Focused on the physical safety, data security, operational shortages, internal investigations, staffing, training, development, technology, and equipment; Used surveillance and intelligence-led tactics; Enforced company asset protection practices and routines to reduce or prevent shortages. Dekalb Sheriff’s Office, Decatur, GA 2017 -2020

Corrections Officer

Jail Emergency Service Team- Lead

Maintained security within the institution and oversaw the health and safety of staff and prisoners; Physically patrolled and visually inspected units, yards, buildings, prisoners, prisoner property and clothing to ensure welfare, safety, and security; Enforced the rules and regulations; Supervised all inmate daily activities. Lead security response or patrol teams to detect, delay, and deny threats within the institution; Developed, implemented, and enforced safety procedures that ensured minimal to no risk for inmates, staff, and resources; Provided operational intelligence for emergency situations and investigated criminal activities; Responsible for generating incident reports.



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