Greg Bailey

+1-469-***-****

ad2ijf@r.postjobfree.com

Garland, TX 75042

Authorized to work in the US for any employer

Summary

Highly accomplished professional with over 30 years experience in diverse industries, including sales, hospitality, design, marketing, health care and consulting. Consistently exceeded sales targets, provided excellent customer service, and demonstrated strong leadership skills. Possesses excellent critical thinking abilities, problem-solving skills, and a strategic mindset to drive business growth and success.

Work experience

Sales Associate

Skivvies - Dallas, TX

February 2022 to Present

• Built and maintained relationships with clients, peers and upper management to drive team success.

• Helped customers find specific products, answered questions, and offered product advice.

• Developed trusting relationships with customers by making personal connections.

• Assessed customer needs to provide assistance and information on product features.

• Trained new team members in cash register operation, stock procedures, and customer services.

• Planned and executed special events in store and off site.

• 2023 broke sales records with $625,000 in personal sales. $200,000 above target.

Restaurant General Manager

Delta Charlies - Dallas, TX

September 2021 to February 2022

Performing all duties of GM. Stabilized staffing issues. Increased sales. Completed daily reports including all financials. Temporary assignment. Regional Concierge Director

Stratton Amenities - Dallas, TX

August 2020 to November 2020

• Oversaw Concierge, Valet & Security staff at 6 high-rise, high-end apartment buildings.

• Spoke with patrons to engage in conversation, answer questions, or respond to complaints.

• Communicated clearly with coworkers using radio, phone, and text to stay on top of operational needs.

• Managed workforce schedules and allocated resources to achieve project goals.

• Assigned tasks and work hours to staff.

• Operated and explained the proper use of mechanical equipment to employees.

• Trained workers in company procedures or policies.

• Stabilized staffing levels.

General Manager

Yocamatsu Caribbean Bed & Breakfast, Caye Caulker - BZ 2011 to 2020

• Designed, managed construction, branded, marketed and finally oversaw operations as the General Manager of a boutique bed and breakfast hotel.

• Collaborated with colleagues to discuss market information and strategies, resulting in an increase in occupancy from zero to 79% within two full years of operation.

• Maintained 90+% occupancy in following years.

• Demonstrated excellent problem-solving skills by promptly and efficiently resolving customer issues.

• Proactively informed customers about current promotions and sales, effectively encouraging them to take advantage.

• Developed and implemented the PACT (Pre-arrival Concierge Team) program, optimizing customer service and satisfaction.

• Fostered strong partnerships with external booking entities to enhance property visibility among target

Owner/Operator

G Bailey Designs - Dallas, TX

January 1990 to May 2011

Owner / Designer for small company. Interior design services, party and event planning, wedding planner specializing in destination weddings. Architectural Designer

Levitt & Sons - Sarasota, FL

2005 to 2007

• Assisted clients with visioning strategies for their projects.

• Designed and managed construction of over 200 semi-custom homes.

• Utilized deductive and inductive reasoning to solve complex problems.

• Ensured compliance with city-specific legalities for buildings in indoor and outdoor spaces.

• Achieved top sales producer status in custom features and finishes.

• Worked closely with architecture, engineering, construction, sales, and design departments to ensure optimal customer satisfaction. Assistant Director Cardiopulmonary Services

Garland Community Hospital - Garland, TX

May 1990 to May 1998

Clinical and administrative duties in critical care hospital setting. Education

Bachelor of Science w/Honors in Administration

St. Petersburg College - Saint Petersburg, FL

June 2009 to May 2011

Associate of Arts in Design w/Advanced Professional Certificate El Centro College - Dallas, TX

September 2005 to May 2008

Skills

Presentation Skills

Management

Customer service

Research

Team Work

Change Management

Vendor Management

Organizational Skills

Communication skills

Marketing

Training & development

Flexibility

Hotel experience

Business Analysis

Interior design

Budgeting

Supervising experience

Financial Management

Diverse Background

Process Improvement

Report writing

Relationship Management

Payroll

Leadership

Negotiation

Writing skills

Strategic Planning

Conflict Management

Event planning

Business Development

Reliability

Problem-solving

Merchandising

Pricing

Guest Services

Quality Assurance

Customer Relationship Management

Microsoft Office

Program Development

Administrative Experience

Operations Management

Critical Thinking Skills

Awards

ASID National Outstanding SRSB

April 2001

Honors the top student representative to a State Board in the nation. Presented by the national American Society of Interior Designers in Washington DC

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