JAMES NICKELSON

**** *. ******* ***

Waukesha, WI 53189

Cell # 863-***-****

ad2ij7@r.postjobfree.com

SUMMARY:

Systems/Sales Engineer with over 33yrs experience in the technology field. Extensive experience in design, implementation and support of Microsoft Windows data networks and LAN/WAN infrastructures. Excellent customer service skills with the ability to explain technical problems to non-technical people.

EDUCATION:

Topeka Technical College (1988 – 1990)

Electronics

US Army Transportation School (1991)

Traffic Management

Herzing College (1999-2001)

Technology Management

Saint Leo Univeristy (2018 -2020)

Sociology

CERTIFICATIONS:

Cisco CCNA

VCP

Lefthand SAN’s

Microsoft MCSE

Novell CNE

A+

TECHNICAL SKILLS:

Server: Microsoft Windows Server, Microsoft Exchange, Active Directory, Group Policy, Wsus, Software packaging and distribution, TCP/IP, IPX/SPX, SNMP, SMTP, LDAP, ISA, DNS, DHCP, RRAS, IIS, Microsoft SQL, Citrix, Citrix,

Cloud: Microsoft Office365, Azure, Intune, Azure AD, AWS, Entra

Managed Services: Connectwise, Kaseya, N-Able, AutoTask

LAN/WAN: Cisco Meraki, Cisco, Watchguard, Sonicwall,, Cisco, Juniper. Aruba, Fortinet,

Sofware: Microsoft office, Microsoft SCCM, Quickbooks, Peachtree, Great Plains, OCS, ACCPAC, Antivirus (Crowdstrike, TrendMicro, Mcafee, Symantec, AVG, Forefront), Cisco CSA, ACT, Microsoft CRM, Sharepoint, Script Logic, GFI email archiving Newt, Orion, Spectorsoft.

Telephony: Cisco VoIP Phone systems (UC500, call manager express), AAstra, Teams voice, Fonality

VMware, Hyper V

Backup Exec, Microsoft DPM, Datto, Acronis, Arcserve.

EXPERIENCE:

2020 to Imperium Data Tampa, Fl

Present Director of IT, Senior Engineer, and Sales Engineer

Use exceptional written and oral communication skills to effectively lead business and technical presentations, demonstrations, and conversations with VP-level audiences within major enterprise accounts, as well as channel partner leadership and technical stakeholders.

Use leadership skills to independently prioritize and execute project tasks in a methodical and disciplined manner.

Design and Implement custom IT solutions both internally and for customers.

Keep up with emerging new technologies.

Create and implement process and procedures.

Set and manage expectations with senior stakeholders and team members.

Provide technical support internally and to customers.

Remain organized and focused on removing sales obstacles through creativity and adaptation to rapidly changes circumstances.

Train and mentor engineers.

Where possible, improve or develop technical documentation to ease understanding and customer or channel usage of our products and services.

Coordinate logistics across all stakeholders

Assess customer requirements/objectives and tailor POC tests and findings accordingly.

Assist prospects with initial configuration and orientation.

Suggest creative alternatives to address or overcome technical challenges.

Design and implement cloud solutions and migrations.

2017 to 2020 Bond Pro LLC Tampa, Fl IT Manager/Sr Systems Engineer

Responsible for the company business data and development network

Maintain 45 physical and virtual Windows business servers.

Maintain all company IT assets.

Maintain Azure network space. VNETs, Virtual machines, Apps, SQL instances, VPN’s, etc

Available 24/7 for support of users and servers.

Responsible for migration from in house physical servers to Azure.

Work with vendors and suppliers.

Responsible for researching new technology.

Manage and maintain LAN and WAN networks.

Responsible for migration to cloud based Office365 and ongoing maintenance.

Responsible for IT Budget.

Manage and maintain business telephony system

Work with customers for requirement and support.

2014 to IGTech 365 Wesley Chapel, Fl

2017 Director of IT and Sales Engineer

Use exceptional written and oral communication skills to effectively lead business and technical presentations, demonstrations and conversations d VP-level audiences within major enterprise accounts, as well as channel partner leadership and technical stakeholders

Use leadership skills to independently prioritize and execute project tasks in a methodical and disciplined manner

Set and manage expectations with senior stake-holders and team members

Provide technical support throughout the sales cycle for both customers and partners

Remain organized and focused on removing sales obstacles through creativity and adaptation to rapidly changes circumstances

Develop relationships with key partners for growth within their customer base

Provide professional responses to customer RFPs / RFIs

Train and mentor reseller partner engineers on positioning our solutions to prospective customers

Effectively position the technology against competitive offerings

Where possible, improve or develop technical documentation to ease understanding and customer or channel usage of our products and services

Coordinate logistics across all stakeholders

Assess customer requirements/objectives and tailor POC tests and findings accordingly

Assist prospects with initial configuration and orientation

Suggest creative alternatives to address or overcome technical challenges

Capture requested features and provide feedback to Product Management, Sales, Development, Support, Engineering and Marketing team

Technologies: Windows, VMWare, HyperV Active Directory, Office 365, Azure, Connectwise, Barracuda, Cisco, Meraki, Sharepoint MS CRM, SQL, SCCM, DPM, Intune

2010 to Fleetistics Wesley Chapel, Fl

2017 Director of IT/Support/Training

Responsible for the company business data network and customer application network.

Maintain 28 physical and virtual Windows business servers.

Available 24/7 for support of users and servers.

Work with vendors and suppliers.

Responsible for researching new technology.

Manage help desk and training dept.

Managed a team of 6 to 8 employees of help desk, developers, and trainers

Maintain approx. 25 servers in Cloud, Physical, and Virtual environments.

Manage and maintain LAN and WAN networks.

Responsible for migration to cloud based Office365.

Responsible for IT Budget.

Manage and maintain business telephony system

Technologies: Windows, VMWare, HyperV Active Directory, Office 365, Azure, Barracuda, Cisco, Meraki, Sharepoint MS CRM

2009 to CL Verify LLC Tampa, FL

2010 IT Manager

Responsible for the company business data network.

Work with management to determine business computer needs.

Maintain 28 physical and virtual Windows business servers in 4 locations.

Available 24/7 for support of users and servers

Responsible for physical (building and system) and data security.

Work with staff to continually make network more effective and efficient.

Support remote users throughout the US.

Ensure all servers and workstations and servers are kept up to date with patches and updates.

Evaluate all new software before implementation into the company network.

Responsible for VOIP phone system.

Troubleshoot any Server or PC issues.

Maintain all documentation for policy, procedures, asset management, and change management.

Evaluate new technology.

Technologies: Windows, Active Directory, SQL, Sharepoint, Cisco, Exchange, Cisco DLP, Exchange,

2008 to IT AUTHORITIES Tampa, FL

2009 Sr Systems Engineer/NOC Manager

Sr Systems engineer/Network Operations Center Manager responsible for Managing day to day operations of NOC.

Enforce compliance with all SLAs and other contractual requirements.

Meet Quarterly with all clients to go over needs and goal of the client.

Responsible for the management and maintenance of numerous small to medium size business networks.

Responsible for analyzing new business clients networks to create a technology roadmap that takes in consideration the clients needs and budgets.

Responsible for recruiting, training and mentoring the 20 person NOC staff from its inception.

Design, implement, and maintain VMWare virtual networks with ESX 3.5 servers and Lefthand/HP ISCSI SANS.

Engineer and implement WAN and LAN environments to include multiple site VPNs, VLANs, and Subnets.

Design, build, implement, and maintain Servers, workstations, and laptops. Extensive knowledge of Small business server, AD, GPO, exchange 2003 and 2007, Blackberry server, IIS, XP, Vista and SQL.

Design and implement disaster recovery plans and systems, including disk, tape, images, and online systems.

Work closely with hardware, software, and ISP vendors to ensure customers are getting the most efficient product for their IT budget.

Monitored client networks 24/7 with an array of monitoring tools to ensure client networks were running optimally at all times.

Ensure customer service was at the highest level possible at all times to become a trusted member of all clients companies.

2005 to FORESITE SOFTWARE LLC Baraboo, WI.

2008 Sr. Network Engineer/Technical Manager

Sr. Network Engineer responsible for design, Implementation, and support of client networks.

Responsible for working with vendors to procure proper equipment for client needs.

Responsible for recruiting, developing, and mentoring the technical staff from its inception.

Supervise other engineers and technicians to ensure all client needs are met.

Overall responsible for over 150 small to medium business clients.

Implemented proactive maintenance plan for clients that had significantly reduced client networks downtimes.

Instrumental in adding VoIP, managed service, public access wireless (downtown Baraboo free wifi and hotel and resort fee for service wireless) and service contracts to companies offered products and services.

Managed many network install and upgrade projects.

2003 to DIRECTNETWORKS INC Madison, WI

2005 Sr Network Engineer

Responsible for numerous small to medium business clients.

Worked with clients to determine the technology solution that would best suit their business and financial requirements.

Responsible for building the Field engineer team.

Managed numerous network install projects.

Managed desktop security for bank clients using Cisco Security Agent (CSA).

Proactively maintained both data and telephony networks.

Implemented and supported data and telephony networks.

2001 to UNIEK INC Waunakee, WI

2003 Network Manager

Responsible for data and voice network for approx 120 computers and 8 servers in two locations.

Suggested and implemented systems and procedures that overall increased company productivity.

Supervised other technicians in the IT Dept.

Responsible for working with vendors to procure equipment that met company needs within financial limitations.

1997 to MORGAN&MYERS Jefferson, WI

2001 Network Administrator

Responsible for Network operations for the companies 4 locations in Wisconsin, Minnesota, and Iowa.

Maintained both data and email servers in each location.

Responsible for both PC’s and Apple/Mac’s.

Instrumental in converting the company from Windows 95 to XP and implementing Lotus Notes for email and business communication.

Created and managed the IT budgets for all 4 locations.

1995 to FAMILY HEALTH SYSTEMS/GHC HMO, Madison, WI

1997 PC/Network Tech

Responsible for the servers and workstations in three locations in Madison.

Maintained 3 Novell Netware servers and approx 200 workstations.

1991 to US ARMY Wiesbaden Germany

1995 Systems Administrator

Solely responsible for implementing data network throughout US Army Europe that managed US army transportation assets.

Responsible for designing and implementing a data network that managed the world food organizations convoys in Rwanda Africa during US humanitarian effort in 1995

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