Customer Service Collections Specialist
Resume:
SHUNTAY RIVERS
SKILLS
• Meeting monthly goals
Exceeding company client
expectations
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• Following FDCPA guidelines
• Team Supervision
• Reliable and Responsible
• Delivery Arrangements
CERTIFICATIONS
Hazard Recognition, Signal
Operations Rigging Inspection,
Rigging Capacities Hitch
Configurations Knots, Basic
Rigging, Wire Rope, Advanced
Operations, Load Charts, Load
Dynamics, Crane Safety
Operating A Crane, Hoisting
Personnel, Basic Principals of
Crane, Fixed Cab Mobile Crane,
Swing Cab Mobile Crane
Responsible Collections Specialist looking for position with increased responsibility. Proficient in collection products, compliance requirements and payment schedules. Accurate in processing payments and efficient in completing daily tasks in fast-paced environments.
WORK HISTORY
September 2017 to Current
Customer Service Sequium Asset Solutions, Marietta, GA January 2017 to September 2017
AR Specialist Cooling And Winter LLC, Marietta, GA
• Collections Specialist
• Professionla in mini miranda FDCPA regulaions
• Recieving Inbound and Outbound calls
• Great communication skills
• Wonderful personality with great grammar
• Professional with respecting all co-workers
• Displaying dedication
• Discpline at hard work at all times
• Providing Talk Offs
Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
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Identified, researched and resolved billing variances to maintain system accuracy and currency.
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Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
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Managed monthly reconciliation schedules for assigned accounts.
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Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
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Researched and resolved customer claims related to shortages, discount violations and returns.
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Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
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CONTACT
Lithonia, GA 30058
ad2iiv@r.postjobfree.com
May 2016 to January 2017
Customer Service Rep DESIGNER CHECKS,
BIRMINGHAM, AL
Tracked contracts, proposals and waivers to keep billing accurate and current.
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Performed targeted collections on past due accounts aged over Number days.
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• Collection Specialist
• Recieving inbound and outbound callls
Maintained customer satisfaction with forard-thinking straegies frocused on addressing customer needs and resoving concerns .
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Evaluated account and service histories to identify trends, using data to mitigate future issues.
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EDUCATION
diploma
R.L. Osborne High School, marietta, ga
associated training services sun prairie, wi Ncco mobile crane operations nccco rigger/signalperson
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