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Customer Service Team Lead

Location:
Minneapolis, MN
Posted:
January 06, 2024

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Resume:

Carri DeSmidt

Customer Service Picker Packer Shipping Receiving Forklift Assembly

Minneapolis, MN 55434

ad2iiq@r.postjobfree.com

+1-763-***-****

Approachable and supportive. Positive and enthusiastic when working alone or alongside a team. I have taken pride in the work I done.

I feel my experience this last year with the flipping a house would come in handy for dealing with customers when calling in to make requests is that was part of my job to get heating plumbing electrical scheduled for the job.

I didn't include flipping the house on my resume because I didn't know how to put that out there. I look forward to hearing from you.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Walmart Team Lead

Walmart - Blaine, MN

May 2022 to August 2022

Team Lead CAP 2

Shipping/Receiving Clerk

Aerotek for Intricon - Shoreview, MN

July 2021 to January 2022

Wrapped & prepared manifests for shipment using Fed Ex. UPS, Priority, Electronic pallet jack, sit down forklift, scale, automated wrapper, manual bander. Handheld scanner, SAP JD Edwards Outlook Microsoft Excel Word.

Receiving, stocking, inventory.

Rainbow Decker

Voca for Fiserv - Shoreview, MN

August 2020 to April 2021

Prepare Credit Cards for machine operation for Chime, Medtronics, Banks etc. Sorted, Inspect & feed into postage meter, palletizing for shipping to Banks & consumers. Assembly line, machine helper for gift cards.

Kelly Services/Diamond Graphics - Ramsey, MN

October 2020 to January 2021

Stack sort and pull & count 500 into each box to palletizing & ship to customer. Line Production Fullfillment

Atlas / Technifoam - Circle Pines, MN

March 2020 to March 2020

Technician - Production line operations for Magic Eraser & other 3M sponge products along with distribution of a lens product used in states with warm weather climates to mark highway and road lanes. Fulfilment Associate

Atlas / Streamworks - Blaine, MN

November 2019 to November 2019

Fullfillment for customers. Rework, Label, Sort printed materials for customers promotional materials. 1 week contract.

Assembly/Production Worker

Manpower/ Aveda - Blaine, MN

September 2019 to October 2019

Beauty & skincare products for Aveda packaging, wrapping, palletizing for shipment. Pull incorrect labeling and re-label products.

Customer Service Representative

Copart, Inc - Ham Lake, MN

November 2018 to December 2018

High volume of calls. Setting appointments & clearing cars for pick up to Copart for online auction. Responding to customer and members regarding information pertaining to their memberships & title's amount due & fees regarding purchases or payments to customers who sold us their vehicle. Data entry into MNLARS & Copart inventory systems that interface with Insurance Companies, State Farm, American Family, Allstate, Geico, and many more. Averaged about 70 to 100 calls per day. Picker for Market @ Pentair

SMX StaffManagement - Anoka, MN

October 2017 to April 2018

• Have ability for a variety in job duties and tasks within the warehouse operations.

• Proactively own and be encouraged to improve safety for yourself and coworkers in the warehouse, manufacturing operations and other areas of the facility.

• Distribute material to various production areas within the manufacturing facilities to ensure adherence to production schedules.

• Work closely with Production, Customer Service, Quality, Purchasing and Warehouse team and management to deliver on customer expectations.

• Support and encourage continuous improvement through 5S, Lean process and activities, as well as safety regulations.

• Computer experience with Microsoft Office and be comfortable operating a computer

• Be highly organized, able to handle multiple tasks at once We like, but don't require:

• JD Edwards or SAP experience, or other inventory management software Additional Information:

• Walking, standing, bending, lifting up to 40 pounds, and ability to safely operate powered industrial vehicles.

Operations Specialist

Boston Scientific - Minnetonka, MN

April 2017 to July 2017

Assemble, test, and inspected silicone components for defects using a microscope and assembled kitsch for mens health product.

• Identify and solve issues in quality control

• Document all device history and keep an accurate inventory

• Cross-train in other departments

• Maintain a clean, safe and organized work station Clerk

J&J Distribution - Saint Paul, MN

April 2016 to July 2016

Created pick tickets for loading trucks assigned to certain routes & locations to deliver produce to grocery

& restaurant accounts in order that produced on time deliveries while avoiding excess mileage, resulting in maximum profit per delivery by driver and avoiding overtime that reduced profit margins. Checking drivers back in and adjusting shortages & returns from accounts, applying credit, re-ordering for next delivery or same day when possible. Checking pick tickets against inventory to ensure product was loaded and available for customer delivery. Checking in deliveries, setting appointments for deliveries to our warehouse from wholesalers that supplied inventory to our warehouse. Education

High school diploma in Office Management

Irondale Senior High School - Circle Pines, MN

September 1977 to June 1980

Skills

• Customer Service

• Customer Care

• Call Center

• CSR

• Customer Support

• Clerical Experience

• Basic Math

• Administrative Experience

• 10 Key Calculator

• Typing Mechanical Skills: Monitoring -- Proficient November 2019 Monitoring machine indicators to determine appropriate functioning. Full results: https://share.indeedassessments.com/share (10+ years)

• assignment/2lk9ny1c1o1xomtk Organizational Skills -- Proficient November 2019 Arranging and managing information or materials using a set of rules. Full results: https:// share.indeedassessments.com/share

• assignment/lr3cdlar3inih1e4 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

• JD Edwards

• 5S

• Lean

• SAP

• Manufacturing

• Warehouse Management

• Time Management

• Microsoft Excel

• English

• Microsoft Word

• Microsoft Office

• Packaging (5 years)

• Lean Manufacturing

• Pricing

• Computer literacy

• Warehouse experience

• Data collection

• Supply Chain

• ERP Systems

• Shipping & Receiving

• Google Docs

• Data entry

• Logistics

• Order picking

• Childcare

• Warehouse management system

• Fair Housing regulations

• Computer skills

• Forklift

• Oracle

• Assembly

Certifications and Licenses

Forklift Certification

Food Handler Certification

Assessments

Attention to detail — Proficient

March 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Customer service — Proficient

August 2022

Identifying and resolving common customer issues

Full results: Proficient

Work style: Reliability — Proficient

March 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Warehouse safety — Proficient

March 2022

Using safe practices in a warehouse setting

Full results: Proficient

Work motivation — Proficient

June 2021

Level of motivation and discipline applied toward work Full results: Proficient

Sales skills — Proficient

July 2020

Influencing and negotiating with customers

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.



Contact this candidate