Business Development Account Management

Munster, IN, *****, US Karen +* ***-***-Stack **** *********@*****.***

WORK HISTORY

Senior Account Associate Business Development Specialist at THINKNOW 01/2015 - 12/2023 (9 years)

Recruited to set appointments for two divisions, providing full service support to sales managers

while forging strategic purchasing relationships through personal connections and communication,

driving new business.

Performed a variety of sales outreach techniques by phone email in person correspondence and

through social platforms (i.e., LinkedIn) to offer valuable services that aligned with their

needs.

Generated leads and booked appointments for full service capabilities, actively pursuing

target companies and marketing agencies to promote multicultural research capabilities.

Actively identified and closed new business opportunities for the sales team by conducting

discovery research, cold calling, supporting email campaigns, and setting appointments.

Coached and mentored a sales representative to optimize performance, provide feedback, and do

efficient sales outreach strategies for target accounts. Administered detailed discovery research, calls, and meetings to inform additional

conversations with prospects to introduce new research tools. Prioritized required outreach against business goals, managing personal workload.

Recorded all information in Salesforce CRM to coordinate client requests and needs.

KEY ACHIEVEMENTS

Secured high profile accounts like Johnson Johnson, Walker Advertising, AARP, Target,

Clorox, ESPN, Disney, Facebook, Google, Snapchat, and the NFL through targeted outreach and

relationship building.

Engaged with over 50 prospects clients daily to promote service offerings, successfully

orchestrating 39 targeted meetings quarterly and proactively capitalizing on up selling

opportunities through regular follow ups and scheduling new appointments. Demonstrated exceptional management skills in spearheading government agency customer service

and retention initiatives, with notable success in securing the Oregon Lottery Association as

a valued client.

Business Development Manager at RFE DISTRIBUTION

01/2014 - 01/2015 (1 year)

Referred from delivering exceptional customer interaction to leading outbound prospecting and new

business development at manufacturing companies for an OEM after market provider.

Carried through proactive outbound sales initiatives in response to leads generated from form

submissions, tradeshows, existing customer lists, and quoted prospects. Engaged with prospects and customers by disseminating company literature via email, addressing

technical inquiries, and providing accurate information on product ship dates.

Captained integrated email and postcard campaigns, generating new prospect interactions, and

facilitating seamless handoffs to sales reps, driving engagement, revenue, and pipeline

growth.

Conducted targeted outbound prospecting efforts by reaching out to customers, dealerships,

individual construction equipment owners, and repair shops, expanding new customer base.

Liaised with diverse stakeholders, including equipment owners, purchasing agents, sales

managers, service managers, and shop supervisors, to assess the need for construction parts

and components.

Systematically acquired critical information through strategic engagement, including part and

component brand names and serial numbers.

Facilitated seamless communication and collaboration with the inside sales team, management,

and marketing through comprehensive email communication and daily contact.

Account Sales Representative Lead Generator at TRITON INDUSTRIES 01/2014 - 01/2014 (0 months)

Hired to execute outbound sales outreach and business development for manufacturing facilities,

including obtaining part numbers, and renewing expired contracts, involving 50 60 calls daily.

Handled email communication for sales, encompassing literature, support, and shipping updates.

Interfaced with company stakeholders, including owners, purchasing agents, engineers, and

production supervisors, to assess and identify specific requirements. Sustained a robust pipeline of potential clients through various channels, including internet

searches, trade shows, manufacturer guides, and past customer lists. Delivered complete solutions by securing blueprints and offering competitive quotes to secure

orders.

Ensured daily communication with management, fostering a collaborative environment.

Maintained account records using Excel, ensuring accuracy and organization in financial

documentation.

Inside Sales Representative at MARINO WARE

01/2013 - 01/2014 (1 year)

Revived dormant accounts through strategic outreach, personalized reconnection, and seamless

customer service, leading to increased reactivations and enhanced satisfaction.

Quoted customer base and new prospects, ensuring accuracy in entering quotes into the Vantage

System.

Proficiently entered orders into the Vantage System, employing a detail oriented and

systematic approach.

Dynamically scheduled production activities and truck shipments, orchestrating a harmonized

workflow.

Worked with the existing customer base through strategic communication initiatives, including

conveying information about price increases, exclusive specials and building rapport.

Rendered administrative support to the Vice President of Sales to successfully execute

objectives.

Account Sales Representative Lead Generator at WD BEARING CO. 01/2012 - 01/2013 (1 year)

Spearheaded renewal of expiring contracts in the purchasing sector, unlocking new business through

targeted outreach, opportunity qualification, and collaboration with sales. Pinpointed manufacturing and distribution needs through targeted outreach to key stakeholders.

Converted competitor part numbers, delivered quotes, and successfully secured orders, driving

sales.

Assured daily communication with external representatives and management to streamline

processes.

Promoted company via targeted email campaigns and trade show engagement, generating leads.

B2B Appointment Setter Lead Generator Group Health Insurance P C at CRISSIE INSURANCE GROUP

01/2010 - 01/2012 (2 years)

Executed daily outbound prospecting, making 60 dials per day from a provided list, resulting in

increased lead generation and expanded outreach effectiveness. Organized appointments for agents to meet with prospective customers, streamlining customer

acquisition.

Documented outcomes of each conversation in Excel, ensuring meticulous record keeping.

Emailed company materials to prospects, providing valuable information to potential clients.

Collaborated with agents to evaluate and enhance additional marketing strategies.

Sales Representative at SILVENT NORTH AMERICA

01/2000 - 12/2002 (3 years)

Enlisted to establish a division for a new product line, including safety air guns, blowing nozzles,

and silencers tailored for compressed air applications. Owned the entire sales cycle, from prospecting and quoting to account development, inventory

management, and customer service to elevate processes, and heightening customer satisfaction.

Exceeded business development goals established by management, demonstrating effective

execution.

Regional Sales Manager at PEER BEARING

01/1985 - 12/1999 (15 years)

Rose from inside sales to 1M territory manager, leading all aspects of sales, from client visits

and quote preparation to shipment coordination, inventory management, and owner collaboration.

Orchestrated inside sales efforts and led a team of 6 outside sales representatives across a

10 state region, achieving a notable sales volume exceeding 1M. Shaped key decisions through collaborative upper management engagement.

Established and advanced new OEM accounts, resulting in diversified business opportunities.

KEY ACHIEVEMENTS

Flourished account structure from zero to 220+ accounts, achieving a sales volume exceeding

1M.

Cultivated and empowered sales staff, significantly contributing to the company s overall

business success.

Attained the designation of the company s Top Producer and secured the 1 Region position in

1992.

Para Educator at Warren Elementary School

01/1970 - 01/1970 (0 months)

Resource Autism Instructional Aide at Westlake Special Education Co Op 01/1970 - 01/1970 (0 months)

EDUCATION

Purdue University

Graduated 1980

CE321 in Dual Bachelor of Arts in Public Relations Psycho

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