Administrative Assistant
Resume:
Natali Ramirez
Worthington, MN
**********@*****.***
OBJECTIVE
Professional looking to generalize skill set into a role where I can learn new systems, put the client first and problem solve by pinpointing and researching to reach positive outcomes.
PROFESSIONAL EXPERIENCE
Senior Behavior Therapist - Caravel Autism Health
JUNE 2020 - PRESENT
●Builds rapport with families, providers, and teachers.
●Stays calm under pressure in a fast-paced environment.
●Submits insurance claims to get services approved.
●Ensures KPIs are met quarterly.
●Manages and supervises team of behavior technicians.
Spanish Medical Interpreter – Independent Contractor
OCTOBER 2017 - MAY 2020
Managed a full daily schedule of back-to-back appointments.
Scheduled clients with multiple providers.
Used computers, mobile devices, and apps to communicate with schedulers and clients.
Call Center Customer Service Representative – Cricket Wireless
MAY 2015 – OCTOBER 2017
●Answered inbound calls in a fast-paced environment.
●Collected insurance information from customers and completed insurance claims.
●Ensured high levels of customer satisfaction through excellent sales service.
●Assessed customers’ needs and provided assistance and information on product features.
●Followed and achieved department’s sales goals and deliverables.
●Remained knowledgeable on products offered and discussed available options.
●Handled returns of merchandise
●Built productive trust relationships with customers.
Sales Associate – Radio Shack
FEBRUARY 2012 – APRIL 2015
Provided essential services to customers.
Explained the benefits and uses of products, and upsold warranty plans and additional products.
Sales abilities, knowledge of computers and electronics.
Store Manager – Dollar Tree
JULY 2008 – DECEMBER 2011
Managed the profitable operation of store with emphasis on recruiting, hiring, training, and developing store associates in both operations and merchandising.
Performed all opening and closing procedures.
Implemented all operational and merchandising direction and delivered on schedule.
Maintained a high standard of merchandising, placement, store signage, and proper display techniques to create an inviting atmosphere for customers.
Assisted in the realization of the store's maximum profit contribution.
Protected all company assets.
Maintained a high level of good customer service.
Creative problem solving
SKILLS
●Spanish Bilingual
●Call center
●Leadership
●Time management and organization
●Remote work
●Customer service
●Medical terminology
●HIPPA
●Typing 60+ wpm
●Building relationships
●Problem-solving
●Critical thinking
●Proficient in Microsoft365, Adobe & GSuite
●Data entry
●Flexible and versatile
●Team player
EDUCATION
Master of Arts in Special Education
Graduation Year: May 2023
Bachelor of Science in Psychology
Graduation Year: October 2021
VOLUNTEER EXPERIENCE
Cultural Diversity Equality and Integration Charter Member MN Division
January 2021 - PRESENT
CERTIFICATES
Certified Healthcare Interpreter
MARCH 2018
Certification Commission for Healthcare Interpreters
Contact this candidate