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Customer Service Front Office

Location:
Monroe Township, NJ, 08831
Posted:
January 06, 2024

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Resume:

Name : Meera Srinivasan

Contact Number : +1-732-***-****

Email : ad2ihk@r.postjobfree.com

Educational Qualification :(Highest) : Masters In Business Administration (Finance), Annamalai University, Chidambaram, India(First class with distinction)

Under graduation in Nutrition and Dietetics with Chemistry and Bio-Chemistry as my ancillary subjects (Emerged as the rank holder of the University), Vellalar College for Women, Erode,India

Certification Courses : JAIIB (Junior Associate of the Indian Institute of Bankers)

CAIIB (Certified Associate of the Indian Institute of Bankers) conducted by the Indian Institute of Banking and Finance (IIBF) (http://www.iibf.org.in/)

Technical Skills : I have also passed english typewriting higher with a typing speed of more than 80 words per minute.

Objective : To provide excellent customer service, attention to detail and overall ability to perform excellently in roles in Customer Service, Front Office or Back Office Operations and to be a key asset to the organization/office that I am going to serve.

Skills : Have both theoretical and practical knowledge of banking in all areas. Worked as an Admin Assistant where I have effectively managed my General Managers’ calendar and performed other office duties like typing and filing etc. Have done ledger entries and participated in clearing houses in the Bank. I have handled large volume transactions and a large number of customers and my work has always been error free and swift.

Work Experience:

Name of the Company : Royal Bank of Scotland, Tottenham Court Road Branch, London

Position : Customer Service Representative

Dates : May 2007 till January 2008

Nature of work :

Accepting cash deposits, making cash payments, making inter and intra branch transfers

Accepting clearing cheques and foreign currencies and lodging them and receiving foreign currency for customers

Opening and closing of deposit accounts-Normal term and pre term

Issuing bankers cheque and demand drafts

Opening credit card accounts and helping out customers with their mortgage payments

Helping out the Branch Manager with the sales target and doing effective customer service

Attending back office work and calls from the customers

Occasionally performed as Head Cashier and withdrawing and depositing money into the safe

Name of the Company : London Community College, Lewisham, London, United Kingdom

Position : Finance/Accounts Assistant/Teaching

Date : September 2006 to April 2007

Nature of the work :

Teaching students and helping them with Maths and English

Attending calls and doing office work like typing letters and filing and dispatching them

Posting Vouchers in the appropriate ledgers and balancing cash ledgers and balance sheets

Serving as a Personal Assistant for the head of the College

Name of the Company : State Bank of India, Chennai, India

Position : Accounts Assistant(Typing/Accounts/Cash)

Date : June 1997 till August 2006

Nature of the work :

Started off manually balancing the general ledgerof the bank on a daily basis

Worked in and handled all kinds of deposit accounts like Current Account, Savings Bank, Term deposit accounts(TDR), Special Term Deposit Accounts (STDR), Recurring Deposits (RD)

Opening and closing of accounts

Single window operator catering to all kinds of needs of customers in a single window

Mastered core banking software solutions

Participated in clearing houses

Dealt with all kinds of cash, transfer and clearing transactions

Officiated as the head cashier on various occasions

Worked in the payroll department

I would appreciate the opportunity to meet with you to further discuss my potential employment with your organization. Thank you for your time and consideration. I look forward to hearing from you.

Sincerely,

Meera Srinivasan



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