Customer Service Property Manager

ALAINA WALKER

229-***-**** ******.***@*****.*** https://www.linkedin.com/in/alaina-walker-7bba3a1b/ HOSPITALITY/CONDO/PROPERTY/MANAGEMENT

Result driven property manager and customer service professional with a proven record of retention and growth . Dedicated to providing the most positive customer/client experience possible with the resources available. CORE COMPETENCIES

Customer Service

Relationship Management

Complex Problem Oriented

Proficient In Several Software Programs

Reliable And Consistent

Solution Oriented

PROFESSIONAL EXPERIENCE

BENCHMARK REALTY VACATION RENTAL-SANTA ROSA BEACH, FL 2019-2023 Property/ Owner Service Manager

Complied with general property administration. Managed operations for vacation rental company and organized the needs and operations for owners, guests, vendors and reservations. Selected Highlights

● Owner and guest service professional with a proven history of owner retention.

● Exercised a strong comprehension and resolution mentality.

● Efficient in Breezeway, Hubspot, Trello, Escapia, V12, Yardi, Microsoft and Helpmunks.

● Worked closely with all departments including marketing, accounting, housekeeping, reservations, HOA services and maintenance.

● Over the course of career managed large homes, condos, studios, town homes and studios. THE SANCTUARY AT 331- SANTA ROSA BEACH, FL

Property Manager- Pinnacle Properties Properties

Responsible for the daily external and internal operations of a newly constructed multi-family housing property. Began in the early phases of construction and successfully released 12 buildings in 3 months. Over the course of 5 months achieved 0% leased/ occupancy to 78% occupancy and 89% leased. Selected Highlights

● Managed and efficiently conducted operations for 264 units.

● Orchestrated a lease up within 5 months from 0% to 78%.

● Monitored and budgeted all receivables and payables for owners and management team.

● Efficient with Yardi 7s and CRM, Excel and Outlook.

● Consistency collected all funds with a .02 -.05% delinquency for 319 tenants CREATING A SCENE – Miramar Beach, FL 2010 – 2019

Owner Operator

Provided floral and foliage décor for commercial and private events. Leased interior plants long and short term for residential and commercial properties. Interior landscape maintenance. Selected Highlights

● Coordinated and provided floral décor and foliage staging for over 120 corporate and private events.

● Worked and organized meetings with event boards and committees for major universities and corporations.

● Formulated designs, color boards and presentation materials for clients during the creation process.

● Effectively identified and created the vision and theme for the event creating optimal client satisfaction and increased commercial client retention by 75%.

VACATION PROPERTIES OF THE EMERALD COAST – Miramar Beach, FL 2016– 2017 Property Manager

Orchestrated and managed a boutique vacation rental property company for homes in Inlet Beach,FL. Daily operations included reaching out to clients, vendors, maintenance team and future tenants. Creating innovative ways to market our brand to possible prospects such as local networking and social media platforms. Selected Highlights

● Reduced the response rate on properties to 14 minutes from 75 minutes .

● Effectively managed cleaning and maintenance crews resulting in a 30% decrease in retention.

● Decreased vacancy time 60% over a 3 year period through effective forecasting and management.

● Increased repetitive guest retention by 45%.

EDUCATION AND CERTIFICATES

KENNESAW STATE UNIVERSITY – Atlanta, GA DECEMBER 2007 Bachelor of Science in Human Service

Thank you for your consideration . I would love the opportunity to introduce myself to showcase my skills and share my experience throughout my career. Warmest Regards,

Alaina Walker

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