Resume

Security Clearance Case Management

Location:

Indianapolis, IN

Posted:

January 06, 2024

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Resume:

ANDREA PATRICE TARVER

**** ******** **. ************, ** 46260

317-***-**** ad2igc@r.postjobfree.com

U.S. Citizen: Yes

Veteran’s Preference: 5 point preference based on military service

Federal Employee: Yes

Highest Grade Level and Dates: GS9, 01/2012-06/2014

Security Clearance: Secret

PROFESSIONAL WORK EXPERIENCE

Supervisor Military Pay Technician GS9 Dates: 08/2023 - Current

DAF AFPC-OL Hours/week: 40

8899 E. 56th ST Supervisor: Erin Dingwall

Indianapolis, IN 46249 Telephone: 317-***-****

Permission to Contact: Yes

Duties, Responsibilities, Accomplishments and Related Skills:

Serve as a work leader in the processing of military pay transactions. Oversee the functions of the Pay Clerk and are responsible for the operations of Taxes and Thrift Savings Plan (TSP) for active components. Must verify and or audit Inputs processed through The Case Management System (CMS) as well as Converge. Determines objectives, set goals and prioritizes the delegation of work. Monitors employee productivity and provide constructive feedback and coaching. Complies with established control systems and rules to include the Department of Defense Financial Management Regulations (DoDFMR). Anticipate and meets the needs of both internal and external customers. Reply to correspondence received from members, dependents, commands, other branches of the Armed Services, review payment vouchers and pay computations for accuracy, ensuring service members receive correct amount of monies due at/after separation. Effectively communicates with peers, leads, and supervisors to better understand policies and procedures to ultimately assist the customer.

Lead Military Pay Technician GS8 Dates: 04/2022 – 08/2023

DAF AFPC-OL Hours/week: 40

8899 E. 56th ST Supervisor: John Greenwood

Indianapolis, IN 46249 Telephone: 317-***-****

Permission to Contact: Yes

Duties, Responsibilities, Accomplishments and Related Skills:

Serve as a work leader in the processing of military pay transactions. Monitor and direct work activities which involve the examination of military pay documents to determine the accuracy and propriety of payments or the need for collection action to ensure proper payment to military members. Oversee the work distribution and ensure timely accomplishment of the assigned workload. Remain in touch with the status and progress of work, and makes day-to-day adjustments in accordance with established priorities, obtaining assistance from the supervisor on problems that may arise, such as backlogs which cannot be disposed of promptly. Reply to correspondence received from members, dependents, commands, other branches of the Armed Services, review payment vouchers and pay computations for accuracy, ensuring service members receive correct amount of monies due at/after separation. Effectively communicates with peers, leads, and supervisors to better understand policies and procedures to assist the customer. Established priorities for subordinate employees

developed and reviewed workload and distributed it equally. Exercise accountability and leadership of audits and operational reviews.

Lead Military Pay Technician GS8 Dates: 07/2021 – 04/2022

Department of Defense Hours/week: 40

8899 E. 56th ST Supervisor: Britni Dadario

Indianapolis, IN 46249Telephone: 317-***-**** Permission to Contact: Yes

Duties, Responsibilities, Accomplishments and Related Skills:

Developed and reviewed workload and distributed it equally. Exercise accountability and leadership of audits and operational reviews.

Military Pay Technician GS7 Dates: 01/2019 – 07/2021

Department of Defense Hours/week: 40

8899 E. 56th ST Supervisor: John Greenwood

Indianapolis, IN 46249 Telephone: 317-***-****

Permission to Contact: Yes

Duties and Responsibilities

Served as the financial technician for a variety of complex pay issues for the Thrift Savings Plan (TSP), identified and researched complaints and issues that may have been involved pay adjustments, maintained and reviewed payroll accounts for reserve armed personnel. Complete all required TSP reports and journal vouchers within established guidelines and time-frames. Provide advisory services to managers and customers in the areas of management, information systems. Process 99% of all assigned CMS cases first-in-first-out within 20 calendar days in order to achieve Agency Operational Health standards; maintain a productivity rate of 1-2 cases/hour; and maintain an accuracy rate of 98-99% for all transactions. Written and verbal communications are well-organized, clear, concise, and timely; this includes, but is not limited to CMS Comments, WebDMO Comments, DJMS Remarks, emails, phone calls, and in-person interactions. Consistently identifies and applies laws, regulations, policies and standard operating procedures to Military Pay transactions. Perform computations, take appropriate actions, and enter transactions into various systems. Process routine cases/reports accurately, timely, and in a first-in, first-out order, giving proper prioritization to high-visibility cases in accordance with standards for case resolution timeliness and accuracy. Properly annotate cases/reports with actions completed and attach appropriate computations; close or refer cases properly and timely. Completes all required TSP reports and journal vouchers within established guidelines and timeframes. All work products are accurate, free of major corrections or gross misinterpretation and meets task requirement. No more than 2-3 documented instances of failure to complete assigned duties and responsibilities within management established deadlines. Routinely ensure pay actions are substantiated with appropriate and sufficient audit compliant documentation and system accesses are maintained. Reconcile and correct "Rejected" and "Recycled" transactions according to management established deadlines, and properly annotate appropriate memo with corresponding results within WebDMO daily per update for document retention. Promptly implement agreed-upon corrective actions found during reviews, audits, or inspections within the timeframes established.

DATA COLLECTION/TREND ANALYSIS: Resolved pay problems for a variety of complex pay issues and researched pay complaints and issues that involved fraud, waste and abuse. Retrieved files by using Electronic Mail (E-mail) and utilized Report Management Software, Bulletin Board Systems to retrieve and distribute information and memorandums. Exercised great precision in entering personnel actions – with the Defense Military Pay Office (DMO), reviewed pay authorization documents, determined entitlements, amounts, and processing pay entitlement actions that served as a basis for pay and leave computation and affected the disbursement of pay. Validate information by using the Defense joint Military Pay System (DJMS) for Reserve Component as well as Active Component.

OPERATING PROCEDURES: Maintained knowledge of laws, rules, and regulations; regarding Reserve pay, entitlements and bonuses and TSP. Reviewed system output error reports to determine type of error and possible causes.

PLANNING/DEVELOPMENT/IMPLEMENTATION: Reviewed pay actions from automated systems, audited a wide variety of difficult pay actions, and complied information regarding the cause of incorrect pay entitlements. Case load would include case type of accession, processing BONUS payments to correcting service members W2C due to combat zone tax exclusion (CZTE).

Review financial records of service members who are retiring, separating or re-enlisting and adjust their TSP account. Review completed pay actions, audit a wide variety of difficult pay actions, and compile information regarding the causes of incorrect pay entitlements.

COORDINATION: Ability to communicate to a diverse audience both in writing and orally. Establish, maintain, review, and determine process and close payroll accounts for active, reserve and retired armed forces personnel and their annuitants.

PROFESSIONAL PROFILE: Knowledge of Windows 2010. Leadership skills pertain to assisting soldiers on mobilization information and dealing with records and forms pertaining to them and family members. Help new recruits before going to basic training. Assisting team members in processing travel vouchers and TSP account.

Military Pay Technician GS7 Dates: 10/2017-1/2019

Department of Defense Hours/week: 40

8899 E. 56th ST Supervisor: Sean McFadden

Indianapolis, IN 46249 Telephone: 317-***-****

Permission to Contact: Yes

Duties and Responsibilities

Processes payments for casualties to their beneficiaries for the Special Actions Department. Ensure that beneficiaries receive payments in a timely manner and entitlements are paid in full. Some of the payments may consist of Death Gratuity payments to minors or members that retired within 120 days.

DATA COLLECTION/TREND ANALYSIS: Resolved pay problems for a variety of complex pay issues and researched pay and issues that involve deceased members. Retrieved files by using Electronic Mail (E-mail) and utilized Report Management Software, Bulletin Board Systems to retrieve and distribute information and memorandums. Exercised great precision in entering personnel actions – with the Defense Military Pay Office (DMO), reviewed pay authorization documents, determined entitlements, amounts, and processing pay entitlement actions that served as a basis for pay and leave computation and affected the disbursement of pay. Validate information by using the Defense joint Military Pay System (DJMS) for Reserve Component as well as Active Component.

OPERATING PROCEDURES: Maintained knowledge of laws, rules, and regulations; regarding Reserve and Active pay, entitlements and bonuses to close out members account. Reviewed system output error reports to determine type of error and possible causes.

COORDINATION: Ability to communicate to a diverse audience both in writing and orally. Establish, maintain, review, and determine process and close payroll accounts for active members.

Military Pay Technician GS6 Dates: 06/2014-09/2017

Department of Defense Hours/week: 40

8899 E. 56th ST Supervisor: Adrian G. Castillo

Indianapolis, IN 46249 Telephone: 317-***-****

Permission to Contact: Yes

Duties and Responsibilities

Served as the financial technician for a variety of complex pay issues, identified and researched complaints and issues that may have been involved pay adjustments, maintained and reviewed payroll accounts for active and reserve armed personnel. Provide advisory services to managers and customers in the areas of management, information systems. Processed over 2000 cases working anywhere from 5 – 7 cases an hour depending on the case type.

OPERATING PROCEDURES: Maintained knowledge of laws, rules, and regulations; regarding Reserve pay, entitlements and bonuses. Reviewed system output error reports to determine type of error and possible causes.

Review financial records of service members who are retiring, separating or re-enlisting. Review completed pay actions, audit a wide variety of difficult pay actions, and compile information regarding the causes of incorrect pay entitlements.

Defense Travel Administrator GS9 Dates: 03/2012-06/2014

Department of Defense Hours/week: 40

2002 S. Holt Rd. Supervisor: Carl Farley

Indianapolis, IN 46241 Telephone: NA

Permission to Contact: Retired

Duties and Responsibilities

Served as the State of Indiana National Guard Lead Defense Travel Administrator. Perform various accounting, budgeting, and financial support related duties as the Army National Guard Lead Defense Travel System Administrator (LDTA). These duties included anywhere from performing fiscal year-end review for closing accounting lines and creating new accounting lines for the new fiscal year, processing budget reports to ensure fiscal year-end funding is met to process remaining DTS payments. Coordinated training in the functionality, maintenance, and roles conducive to enforcing the Department of Defense policy of 100% usage of the Defense Travel System (DTS). Travel regulations are not completely standardized due to complex mission requirements. Pulled reports using GFEBS inquiry to collect data. Researched some financial regulations, policies and laws to provide substantive recommendations and advice to managers – this was accomplished through the Joint Travel Regulations (JTR), Army Business Rules, DTS Business Rules, and the DODFM. Specialized in providing advisory services to managers and customers in the areas of managing and classifying customer service, as well as ensuring personnel security. Analyzed and evaluated reports and data from pay systems as well as the Defense Travel System. Ensured debts were collected through the DTS Debt Management Module (DMM) and work as the Army Compliance Tool Manager. Coordinate with agencies LDTA/POC’s to facilitate training at their local facility to reduce cost to the units and the Department Of Defense. Ensure DTAs in the field comprehend and utilize the Debt Management Monitor Responsibilities (DMM) and DMM Gateway. Detach and facilitate personnel registering in DTS. Monitor and trace EFT payments erroneously sent to wrong accounts, organize future DTA training and LDTA (Lead defense Travel Administrator) classes at the installation or at the Stout Field Indiana National Guard Armory. As the State LDTA training new DTA’s was part of the duty to ensure they had the proper knowledge to fulfill their DTS requirements. Participated and conducted briefings for formal and informal presentation in connection with DTS.

DATA COLLECTION/TREND ANALYSIS: Maintain a database of user information and control user access for Privacy Act Information and travel documents. Establish and manage a training program for Organizational DTAs, Authorizing Officials, and Certifying Officials. Implement and manage the day-day activities during system operations.

OPERATING PROCEDURES: Mange and organize a Tier II help desk for the Indiana Army National Guard as the primary contact for DTS for the State of Indiana. Tier II assistance consisted of having a relationship with the lower levels and access their files when necessary to also include removing and giving access as well as suspended accounts. Assign appropriate permission levels to official personnel and travelers for their respective role in the DTS hierarchy. Mange the administrative setup structure within DTS and control access to the major models of DTS relevant to the access levels. Develop and maintain a courteous working relationship with internal and external customers. Respond to telephone and email inquiries regarding procedures, policies and directives. Review travel authorization for the State Sergeant Major and Generals within the Indiana National Guard.

Agency Program Coordinator GS7 Dates: 10/2009-03/2012

Department of Defense Hours/week: 40

2002 S. Holt Rd. Supervisor: Francis Johnson

Indianapolis, IN 46241 Telephone: 812-***-**** X61438

Permission to Contact: Yes

Duties and Responsibilities

Served as the State of Indiana National Guard primary contact and administrator for the Government Travel Card program and performed credit monitoring functions – such as running the delinquency reports, monitor spending accounts to ensure no inappropriate purchases were made. Served and the programs oversight of all travel card accounts to ensure Department Of Defense (DOD), Department of The Army (DA), National Guard Bureau (NGB), and State policies and procedures were implemented and followed. Researched and analyzed reports and data from financial systems to identify issues and discrepancies related to travel card program and accounts. Trained all new incoming Lower/Local Program Coordinators (LPC) to ensure they have the knowledge to uphold the guidance set forth by DOD, DA and NGB requirements.

DATA COLLECTION/TREND ANALYSIS: Queried databases to obtain reports and downloaded information to create customized reports. Served as the primary point of contact for the management department for the travel card program and provided detailed interpretations and suggestions for actions and recommendations for improvement based on the process.

OPERATING PROCEDURES: Performed maintenance on accounts chargeable to the state including cancellations and transfers. Conducted training regarding the interpretation of the financial policies and laws to resolve financial issues.

TRACK/MONITOR PERFORMANCE: Performed briefings to appropriate levels on the status of the 2% goal set by the National Guard Bureau. Conducted training classes to the lower-level APC’s to ensure guidelines were followed and the processes were understood. Audited and reviewed individual charge cards and automated teller activity and processed spreadsheets for abusers and non-official usage. Collected data within the systems to brief management monthly.

COORDINATION: Processed applications for charge cards as well as canceled and or revoked card for misuse and provided technical supervision of subordinate Local Program Coordinators. Conducted training for the states LCP’s as necessary and ensured subordinate LPCs trained all cardholders within their MACOM on their responsibilities of the appropriate use of the card.

Military Pay Technician GS7 Dates: 09/2006-10/2009

Department of Defense Hours/week: 40

2002 S. Holt Rd. Supervisor: Richard Pate

Indianapolis, IN 46241 Telephone: NA

Permission to Contact: Retired

Duties and Responsibilities

Served as the financial analyst for a variety of complex pay issues, identified and researched complaints and issues that may have been involved in fraud, waste and abuse and established, maintained and reviewed payroll accounts for active and reserve armed personnel. Served as the Military Pay Supervisor from June 2008-October 2008 when supervisor was unavailable.

DATA COLLECTION/TREND ANALYSIS: Resolved pay problems for a variety of complex pay issues and researched pay complaints and issues that involved fraud, waste and abuse. Retrieved files by using Customer Information Control systems (CICS), Automated Case Systems (ACCS), Electronic Mail (E-mail) and utilized Report Management Software, Bulletin Board Systems to retrieve and distribute information and memorandums. Exercised great precision in entering personnel actions, reviewed pay authorization documents, determined entitlements, amounts, and processing pay entitlement actions that served as a basis for pay and leave computation and affected the disbursement of pay.

OPERATING PROCEDURES: Maintained knowledge of laws, rules, and regulations, regarding AGR and Reserve pay: entitlements and bonuses. Reviewed system output error reports to determine type of error and possible causes.

TRACK/MONITOR PERFORMANCE: Responsible for ensuring the privacy and accuracy of payroll information for military personnel, established, maintained, reviewed, and closed payroll accounts for active, reserve and retired armed forces personnel and their annuities. Analyzed and directed each technician’s ability to provide 100% customer service, conducted training sessions to ensure all technicians were updated on changes in the COCFMR and SOPs. Managed the transfer of documents from Ft. Huachuca, AZ to DMPOINDY to test the turnaround time and transaction errors and comply with the Employee Equal Opportunity laws, Employee or Labor relations and regulations while preparing quarterly and annual review ratings on each technician.

COORDINATION: Coordinated refresher training for Unit Pay Administrators and specialized in operations of Joint Uniform Military Pay Systems, Reserve Joint Services Software and Reserve Component Input Subsystems.

Finance Clerk Dates: 10/2004-04/2006

UNK Westaff Hours/week: 40 Salary: ? USD Per Year

Indianapolis, IN 46270 Supervisor: (UNK)

Hours/week: 40 Telephone: NA

Permission to Contact: Contact me first

Duties and Responsibilities

Adhere to the Department of Defense’s Financial Management Regulation and master military pay manual for active duty and reservists and processed financial information into the Integrated Automatic procedures. Processed financial information into the Integrated Automatic Travel System (IATS) for computation following guidelines provided. Possess extensive knowledge of the Joint System Software (JSS) and applicable regulations that governed JSS system operators.

DATA COLLECTION/TREND ANALYSIS: Uploaded and downloaded sensitive information from the main frame to the local system and ensured the Daily Record of transaction, the leave report, and the Unit Commanders Finance reports were in full compliance with all rules and regulations. Processed financial information into the Integrated Automatic Travel Systems for computation following guidelines provided. Generated daily and monthly reports for management and reviewed corrected postings to the General Journal while identifying the subsidiary accounts affecting debit and credit entries and assigned proper codes.

OPERATING PROCEDURES: Maintained and recorded sensitive account listings to adhere to standard operating procedures. Directed and organized the work schedules and work loads of military pay technicians for the processing of pay related documents.

PLANNING/DEVELOPMENT/IMPLEMENTATION: Developed training plans in changes which affected the field sited for the Military Pay Processing Branch and trained over 100 PSNCO’s on the processes of the military pay operations, how to fill out the DD 5960’S, DD 2558’s, and the W4 Federal forms.

TRACK/MONITOR PERFORMANCE: Provided training in administrative practices and procedures and handled multiple procedures. Processed paper travel vouchers for members to ensure entitlements were paid properly.

COORDINATION: Disseminated pertinent information to other remote sites, via email, fax and US postal Service to those who needed the information and supervised the testing of a prototype of the Imaging Program used to process pat related documents using a paperless system.

Administrative Clerk GS5 Dates: 01/ 2001-10/ 2004

Department of Defense Hours/week: 40

9301 E 59th ST. Supervisor: Billy Fannin

Indianapolis, IN 46216 Telephone: NA

Permission to Contact: Retired

Duties and Responsibilities

Performed routine office support activities in a very structured work environment, performed duties from detailed, specific instruction, applied basic office practices, procedures and equipment e.g. telephone, commuter, fax, copier, delivering mail, greeting public and customer service.

DATA COLLECTION/TREND ANALYSIS: Maintained over 200 Soldier files and updated them for discharge, inspected unit records to ensure accuracy, and updated Soldier records after deployments. Applied knowledge of programs, operations, and administrative policies and procedures and frequently contacted management and staff, general public, boards, and government officials to plan and coordinate activities and to serve as a resource person on administrative polices and procedures.

OPERATING PROCEDURES: Interpreted and applied policies, procedures and guidelines while exercising independent judgment and applied knowledge of federal and state laws, policies, rules, and resources for administered areas and program services. Planned, implemented, and coordinated special projects, staff, and resources and prepared and supervised the preparation of reports. Applied knowledge of office business practices and procedures.

PLANNING/DEVELOPMENT/IMPLEMENTATION: Served as a specialist responsible for gathering facts, analyzing findings, reaching logical conclusions, recommending solutions, and coordinating confidential and highly sensitive projects. Planned, implemented, and coordinated special projects, staff, and resources and prepared management reports.

TRACK/MONITOR PERFORMANCE: Provided training in administrative practices and procedures and handled multiple procedures.

EDUCATION

Grantham University – Online

Graduated: May 2017

Major: Business Administration

Degree: Master Degree

Number of semester/credit/quarter hours:

GPA: 3.32

Oakland City University, Indianapolis, IN

Graduated: May 2006

Major: Organizational Business Management

Degree: Bachelor Degree

Number of semester/credit/quarter hours:

GPA: 3.45

JOB-RELATED TRAINING

AC MMPA Training 2016

Basic Human Resources and Administration, January 2012

Leadership Training, June 2012

Defense Travel System Organizational Defense Travel Administrator, October 2012

Lead Defense Travel System Administration, December 2012

Critical Task Selection Board, December 2012

REFERENCES

Alice Douglas

Employer: Department of Defense, Financial Systems Analyst

Telephone: 317-***-****

Eric Allen

Employer: Department of Defense, Supervisor

Contact this candidate