Customer Service Node Js

• Leadership

• Communication

• Analytics

• Problem Solving

• Collaboration

• Organization

• Customer Service

PROFESSIONAL

OVERVIEW

Adam

Hayward

BEST CUSTOMER SERVICE AWARD

Institute / Organization / College 2004

PROFESSIONAL

EXPERTISE

BUSINESS O P ERATIONS &

FULL STACK DEVELOPMENT

SMU CODING BOOT CAMP

S tudent Sept 2020 - April 2021

Full Stack Web Development bootcamp with curriculum focused on developing technical skills, as well encompassing topics in agile methodology, computer science, database theory, progressive web apps, and much more.

• Achieved certificate; graduated with a 4.0

JavaScript

Node.Js

React.Js

SQL

Mongo DB

CSS/SCSS

HTML

PROVADO STRATEGIC PARTNERS

Director of Operations - Contracted April 2021 - D ec 2023 Collaborated directly with company owners to develop several new business ventures. Formulated, executed, and supervised operational, HR, and accounting protocols for a holding company and its affiliated entities. Harnessed expertise in programming to distinguish suitable existing software solutions on the market, develop custom integrations, and successfully implement them to streamline essential operational tasks. AT&T, INC June 2012 - Sept 2020

Manager Network Services Feb 2014 - Sept 2020

Operated a team of over twenty Service & Delivery Technicians expanded across Dallas, TX. Led and participated in many cross-functional teams to re-engineer business processes impacted by mergers and acquisitions. Performed business analysis and project management tasks including stakeholder management, scheduling, requirements definition, budgeting, etc.

• Identified operational inefficiencies and implemented solution strategies

• Served on numerous company committees, campaigns, and projects

• Received Extraordinary Impact appraisal ratings for 2014 and 2018 TECHNICAL SKILLS

CONTACT

PHONE

( 214) 244 · 1199

EMAIL

****@***************.***

WEBSITE

www.MeetAdamHayward.com

PROFESSIONAL EXPERIENCE

JavaScript

Node.Js

React.Js

SQL

Mongo DB

CSS/SCSS

HTML

A highly successful Operations Director with a demonstrated history of optimizing organizational efficiency across various industries. Expert in team management, process refinement, and fostering cross-functional cooperation. Data driven decision-maker with track record of achieving results in dynamic, high-pressure settings.

• Simultaneously led multiple teams across diverse industries

• Leveraged automation to reduce costs and enhance profit margins TECHNICAL SKILLS

JavaScript

Node.Js

React.Js

SQL

Mongo DB

CSS/SCSS

HTML

M icrosoft Office

PROFESSIONAL EXPERIENCE CONTINUED

EDUCATION

ADAM

HAYWARD

BUISSNESS OPERATIONS &

FULL STACK DEVELOPMENT

SMU CODING BOOT CAMP

Southern Methodist University 2021

ACCELERATED TECHNICAL

KNOWLEDGE TRAINING

Richland Collage 2015

SILVER HONORS DIPLOMA

Broad Run High School 2008

TOP IN VOICE OF THE

CUSTOMER AWARD

AT&T 2012 - 2020

EXTRAORDINARY IMPACT

APPRAISAL RATING

AT&T 2014 · 2018

TOP PERFORMER AWARD

Bank of America 2011

EMPLOYEE OF THE YEAR

AWARD

GIANT FOOD STORES 2008

ACC OMPLISHMENTS

• Designated new employee trainer and peer mentor

• Continuously recognized for exceeding organization’s quality and efficiency metrics

• Promoted to Manager Network Services in only twenty months PMP FORMAL PROJECT

MANAGEMENT

TRAINING

PMI 2018

ELITE MANAGER COURSE

AT&T University 2018

LEAN SIX SIGMA COURSE

AT&T University 2018

CERTIFIED DEFENSIVE DRIVING

INSTRUCTOR

Smith System Driving Institute 2018

PROFESSIONAL

ACHIEVEMENTS

Z

BANK OF AMERICA

Teller Oct 2010 - Oct 2011

Reputed interpersonal skills and precision processing client account transactions.

• Applied proficient Spanish speaking abilities to communicate and assist in translating

• Received Top Performer Award for first place in product and service referrals GIANT FOOD STORES

Assistant- Front End Manager Oct 2008 - Ma y 2010 Employer recruited with intent to raise front-end performance and customer satisfaction at a specific location. Achieved success by repetitively analyzing the state of the department, identifying opportunities, and implementing adjustments until acquiring desired results. Sustain performance through strengthened employee trust and instituting culture empathetic to the customer.

• Twice advanced to higher volume stores

• Received 2008 Employee of the Year award

HARRIS TEETER SUPERMARKETS Dec 2006 - Oct 2008

Customer Service Supervisor Jun e 2007 - Oct 2008

C ashier Mar 2007 - June 2007 Promoted

Bagger Dec 2006 - Mar 2007 Promoted

Supervised front-end employees and assisted store management with numerous administrative duties. Won customer trust by conveying empathy to resolve concerns, process refunds, and perform various customer service accommodations.

• Assumed the role of Store Accountant during weekends

• Promoted to supervisory position in only six months Premises Technician June 2012 - Feb 2014 Promoted Installed, troubleshot, and repaired an assortment of IP products and services over fiber optic, twisted pair, coax, and WIFI networks. Performed a variety of duties with an ever- expanding scope of responsibilities to maintain existing services and integrate new technologies. Consulted and communicated service limitations using terminology understood by the client.

Contact this candidate