ABOUT ME

Detail-oriented professional with

over 10 years of experience in a

busy customer-service

environment. Proven ability to

handle customer issues quickly

and discreetly while nurturing

positive relationships and

increasing customer retention

rates by 54%. Seeking to

leverage these skills as a reliable

customer service representative.

EDUCATION

Jackson School / Miami / 2001

SKILLS

EFFECTIVE COMMUNICATION

NEGOTIATION SKILLS

ADAPTABILITY

CRM SALESFORCE EPIC RIDE

MS TEAMS FIVE9 ZOHO

TIME MANAGEMENT

EMOTIONAL INTELLIGENCE

LANGUAGES

ENGLISH

SPANISH

FRENCH

WORK EXPERIENCE

Sep 2022 - Oct 2023

• Performs day- to- day customer service activities within the hospital revenue operations.

• Assigned Patient Business Services (PBS) location. Serves as part of a Customer Service team.

• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution

• Build sustainable relationships of trust through open and interactive communication

May 2021 - Aug

2022 • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem.expediting correction or adjustment; following up to ensure resolution.

• Recommend potential products or services to management by collecting customer information and analyzing customer needs

• Work with customer service manager to ensure proper customer service is being delivered.

Jun 2000 - Nov 2023 Performed 100% of resident care functions, including grooming, hygiene, collecting

vitals signs, ROM, proper body alignment, and transportation to activities

• Supervised resident care, built strong relationships, and reported any unusual

condition, accident, or incidents to a team member or a nurse.

• Made rounds of 19 assigned residents at the beginning of each shift and at least

every hour

• Assisted in the orientation and training of 4 new CNAs

• Worked with residents to serve meals and maintain detailed meal documentation 3

times per day

CERTIFIED NURSING

ASSISTANT

AMERIDIAL Customer Service Representative.

THE CONNECTION Customer Service Representative

JACKSON MEDICAL

CENTER

Customer Care Associate.

CHARLS EDWARD

JOHNSON

CUSTOMER CARE SPECIALIST/CERTIFIED NURSING ASSISTANT 1495 juniter sprinter spring trail,

Loganville, 30052

864-***-****

ad2ifv@r.postjobfree.com

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