ethel marie parks

**** ********** ***.

fort worth, texas 76116

702-***-****

ad2ift@r.postjobfree.com

Objectives:

*Customer Service Representative *Customer Care Representative *Sales Representative

Summary of Qualifications

Excellent and extensive customer service experience both face-to-face and over the phone.

Excellent communication and proficient computer skills.

Friendly and outgoing, with pleasant manner and phone voice.

Sensitive, caring and professional attitude toward staff and customers.

Punctual, organized, good problem-solving skills and a mature team player.

Clerical Skills

Skilled and competent in many clerical procedures, including:

* Typing * Answering multi-line phones * Cash Handling * Filing * Distributing Mail

* Computer Skills * Bank Deposits * Recording Keeping * Data Entry *Daily opening/closing of office

Professional skills

Customer Service and Sale Skills

Supervised and managed up to 20 personnel.

Contacted local business owner for face to face interview; providing guidance on the usage of service.

Performed a comprehensive analysis for current plan, including rates and services charges.

Processed applications for approvals and updated customers with status of their orders.

Resolved issues on first call by being proactive; taking inbound and outbound calls.

Documented content of all contacts, and activities performed, into company database.

Assisted customers with processed orders, requests, and troubleshooting.

Maintained customer confidential information.

Provided guidance in site navigation, passwords reset and product locations.

Developed, built and deepen business relationships and connections with customers.

Fielded incoming calls from customers and helped all walk-in customers as necessary.

Followed up and solicited feedback from customers regarding effectiveness of services.

Initiated contact with customers as service issues or insurance renewals arise.

Appointment follow-up by sending necessary forms or correspondence to client.

Utilized various software programs as needed to assist appointment preparation and research.

Explained product, services and prices; becoming a product expert.

Office Clerk

Able to make a good first impression and provide information via telephone, routing and screening calls.

Greeted visitors and respond to inquiries from the public and provide information about the organization.

Coordinated all mail into and out of the office.

Classified, stored, retrieved, and updated information.

Entered data, performed word-processing, sorted mail, and operated copiers and fax machines.

Recorded information and examine incoming material.

Recorded information, examine incoming material and code and file it numerically, alphabetically or by subject matter.

Updated appointment calendars, prepare travel vouchers, and perform word-processing and filing.

Able to handle cash, credit card and check processing; operating a POS.

employment

07/2019-Present Research Interviewer Nielsen Audio, Dallas, TX

10/2016-05/2019 Customer Service Rep Randstad Staffing, Irving, TX

01/2016-10/2016 Customer Care Agent Ace Cash Express, Irving, TX

04/2012-12/2015 Payment Supervisor Plaza Hotel & Casino, Las Vegas, NV

10/2008-08/2011 Main Banker Aliante Station Casino, Las Vegas, NV

06/2005-02/2009 Payment Supervisor Opera House Casino, Las Vegas, NV

EDUCATION

2012 AAS Criminal Justice Kaplan College, Las Vegas, NV

REFERENCES AVAILABLE UPON REQUEST

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