Tiffany Doucet

**** ********* **. **********, ** 75007 940-***-**** ad2ifl@r.postjobfree.com

PROFESSIONAL SUMMARY:

Growth-oriented, client-focused professional with 6+ years of experience in leadership roles within the healthcare industry. Excellent time management, problem solving, and communication skills. Successful record of accomplishment in providing superior customer service. Adept at prioritizing and multitasking the scheduling of tasks involving operations and general reporting of information.

EDUCATION:

Bryant & Stratton College Online

Health Services Administration Diploma

4.0 GPA

Dean’s List Recipient - Multiple semesters March 2021 SKILLS & ABILITIES:

Management

Policy & Procedure

Training

Adaptability

Organization

Communication

Data Entry

Report Generation

Computer Literacy

WORK EXPERIENCE:

Owner & Operator

Murphey's Law Cleaning & Organizing

01/2020 – Current

• Meet with clients to discuss their expectations while building report with the client

• Provide basic housekeeping duties, including vacuuming, dusting, mopping, cleaning windows, and scouring bathrooms, deep cleaning provided if needed

• Respond to customer complaints or inquiries immediately with corrections if required

• Manage schedule, taxes, and all operation responsibilities. Independent Contractor

DoorDash

02/2020 – 01/23/2023

• Delivered goods and services to customers on time and in excellent condition

• Utilized GPS to optimize routes and continuously meet estimated delivery times

• Communicate with customers to keep them up to date with their order

• Make sure orders are complete before delivering to the customer Administrative Director

RosyRay Home Care

04/02/2019- 02/27/2020

• Served as a link between management and employees by handling questions

• Interpreting and administering contracts and helping resolve work-related problems

• Performed difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures

• Prepared personnel forecasts to project employment needs.

• Generated and submitted all ADRs for required documentation and/or medical records

• Assisted in the creation and establishment of the company by offering support in a variety of positions and responsibilities as needed

• Designed, implemented, and conducted Compliance processes Operations Manager

Crystal Hospice Care & Apex Home Care

2017- 2019

• Managed company operations, including staff hiring, training, development, scheduling, and supervision

• Maintained company compliance with all local, state, and federal laws, in addition to establishing organizational standards

• Managed payroll for an organization of 15-25 personnel.

• Communicated directly with individuals and their families to inform them of eligibility requirements, application details, payment methods, and the applicants’ legal rights during the intake assessment.

Operations Manager

Texas Best Hospice & Texan Plus Hospice

2015- 2018

• Supervised an average team of 8 Registered Nurses and 12 CNAs.

• Confidently managed the overall operation of nursing services and patient care, including financial management, quality assurance, patient care, safety risk management, patient, and team satisfaction

• Managed and directed fiscal operations, including planning budgets, authorizing expenditures, accounting, establishing service rates, and coordinating financial reporting.

• Provided complete meeting support including preparing materials and taking notes

• Maintained computer and physical filing systems.

• Prepared patient charts, pre-admissions, and consent forms as necessary Operations Manager Assistant

KBSE Associates Inc. - Hospice

2014- 2015

• Confirmed accurate completion of forms/reports for the admission, transfer and/or discharge of each patient

• Reviewed documentation for compliance requirements and accuracy of information

• Coordinated with nursing staff to process and direct patients to the appropriate department

• Contributed substantially to the successful department JCAHO accreditation

• Initiated audit process to evaluate the thoroughness of documentation and maintenance of facility standards

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