MS

M E L I N D A S M I T H

P. O. Box ****

Big Spring, Texas 79721

512-***-****

ad2ifg@r.postjobfree.com

PROFESSIONAL SUMMARY

I thrive in the loss prevention field. I have a love for numbers and problem solving. I find it very rewarding to achieve success in the challenges that loss prevention provides. I am very good at researching and collecting information to monitor the success of a project and possible losses. I am detailed oriented and meticulous. I stick with a project or task, no matter how difficult it may be, until perfection is achieved and am happy to share the knowledge gained by my successes with others. I welcome my co-workers to share their knowledge and experience with me as well. It's important that the whole team succeeds and works as one unit.

SKILLS

Reliable and accurate accounting skills

Accountability in cash and Inventory control

Utilize an adding machine

Trouble shooting

Multi-tasking

Goal Oriented

Dependable team worker

High work Ethics

Reliable and dedicated

Organized

EXPERIENCE

Armadillo Hotel May 2023 to current date

Clean rooms thoroughly

Complete all tasks assigned

Report any Maintenace or occupancy issues

Relay customer concerns to management

Following all policies implemented by employers

Cleaned rooms in a timely manner

Picked up more rooms when able to

Helped others with their rooms when time allowed

Volunteered in different departments to keep busy and fill vacant positions

Denny’s Restaurant July 2022 – May 2023

Greeting customers and seating them with prompt and speedy service

Waitressing

taking accurate orders and entering them into the POS system with complete accuracy

customer service

Training

Cleaning and stocking before and after shift

Adhere to all cash handling policies

Provided efficient service with a high degree of accuracy

Assisted customers and handled complaints to provide complete satisfaction and return business

Customer Service Manager and Head of New Goods Department @ Goodwill Industries of Central Texas, Nov 2020 - May 2022

Processed cash register transactions by inputting product costs and giving back change.

Adhered to all cash handling policies and procedures.

Recognized for providing efficient service with a high degree of accuracy.

Verified prices and calculated totals using scanners and point of sale (POS) systems.

Found ways to improve customer experience by taking accountability and acting as store Brand Ambassador.

Assisted customers with locating items, answering questions and providing direction and service.

Processed checks, debit and credit cards, EBTs, WIC checks, refunds, product coupons, and gift certificates.

Greeted all customers and provided prompt and friendly service.

Collected payment for customer purchases.

Maintained merchandise displays, including endcaps, floor displays, and aisles. Returned non-purchased products to shelves and performed general merchandising functions.

Manager, Sales and Customer Support, 7 Eleven, May 2014 - Dec 2018, Odessa, Texas Collaborated with sales team in driving company business growth.

Built and maintained strong internal and external customer relationships.

Created and managed customer rebate programs, announcements, and roll out of price changes.

Engaged with customers to proactively assess and understand needs and challenges.

Reviewed operational records and reports to project sales and determine profitability. Researched market trends and stayed current on customer preferences to better lead sales operations.

Projected sales and identified less profitable areas by closely monitoring operations. Counted daily cash, prepared deposits, and updated financial records with current totals.

Coordinated sales programs to capitalize on revenue opportunities and maximize profitability.

Taught the sales team how to connect with customers and build long-term, productive relationships.

Resolved customer complaints regarding sales and service.

Reviewed operational records and reports to inform sales strategy.

Prepared payroll and maintenance budgets for corporate management approval.

Supported back-office procedures, including hiring and employment processes. Performed analysis to inform key strategic decisions and presented data-driven recommendations to senior leadership.

Isolated systemic inventory problems, determined associated root causes, and implemented sustainable corrective actions that decreased shrinkage.

Researched inventory discrepancies and adjusted to correct variances.

Coordinated and led inventory audits to maintain accuracy and availability.

Maintained solid rapport with vendors to facilitate timely inventory replenishment.

Investigated security, safety, and loss-related incidents and prepared detailed reports. Monitored CCTV system, access control system, and fire and burglar systems for indication of security issues.

Researched and responded to cash-handling issues, including overage and shortage reporting.

Gathered and documented evidence of theft and company violations to use in employee disciplinary actions and legal prosecutions.

Audited operations regularly and inspected various work areas to detect planned and unintentional shrinkage points.

Identified and helped correct employee errors and policy violations affecting business operations and profits.

Conducted surveillance on employees and guests to identify theft and other concerns.

Continuously reviewed loss-prevention exception reports and monitored cash discrepancies to check conformance and spot trends.

I investigated shrink results outside of acceptable ranges to identify and trace the cause of the losses.

Developed and administered successful systems to control the loss of company assets. Coordinated investigations into systemic problems such as ongoing employee theft and direct violations of the corporation's loss prevention policies.

Trained the loss prevention team, managers and general employees on ways to spot risks and prevent losses.

Moved below standard stores operating in the red to highly profitable standards with less shrinkage and substantial profits in the bank superseding overhead.

Office Clerk and Warehouse Worker, Jones Bar-Den Overnight Express, Oct 2009 - Feb

2012, Odessa, Texas

Organized and transported pallets to warehouse locations to maintain organized inventory areas.

Abided by all safety standards and OSHA regulations in warehouse environment.

Operated forklifts while observing all safety measures.

Counted, sorted, or weighed incoming articles to verify receipt of items on requisition or invoices.

Ensured that office processes were standardized, communications were regulated, filing systems were created, supply orders were handled, and administrative tasks were appropriately distributed and overseen.

Provided administrative support and assistance to office staff, assisting with productivity and contributing to smooth operations.

Acted as Executive Assistant to management team, handled busy phone system, and served as primary liaison between customers and upper-level management.

Managed bill of lading preparation, processed freight packets, filed documents, and prepared routing sheets.

Managed office calendars and made other arrangements for meetings, travel, and special events.

Prepared payroll maintained all records and oversaw accounts receivable and accounts payable.

Reconciled all company accounts every month.

Organized all company records, including central file system and special business documents.

Supported front office staff by providing word processing of correspondence and reports.

Answered telephone calls, took messages, and distributed messages to appropriate personnel.

Prepared letters, correspondences, reports, and marketing collateral.

Managed customer billing cycle entered payments and prepared past-due notices.

Drafted correspondence and reports using MS Office tools, including Word and Excel. Implemented efficient workflow process improvement to enable more productivity without hiring additional staff.

Pad state and local taxes in a timely manner to prevent unnecessary penalties.

Reconciled bank statements

Loading Dock Supervisor, Family Dollar Warehouse, Mar 2004 - Oct 2009, Odessa, Texas Operated tractors and forklifts to move stock and freight from loading docks to storage and production areas.

Used work tickets and daily production sheets to record the number of units moved and handled.

Supervised all dock activities to verify compliance to productivity metrics and company procedures and policies.

Read from pick lists and accurately located products.

Inspected dock equipment at beginning and end of shift.

Followed all health and safety regulations and company safety program requirements. Sorted, handled, loaded, and unloaded freight using motorized and manual equipment and by hand.

Moved materials from trailers to staging areas to enable proper shipment. Worked in different areas of warehouse floor and at dock to meet ever-changing needs.

Operated forklifts, pallet jacks, and other equipment to load and unload freight at dock.

Prepared schedules and assigned work to effectively cover materials handling demands.

Reviewed completed work, assessing against work standards and project specifications.

Handled personnel problems and complaints to restore harmony to the workforce and improve teamwork.

Examined incoming freight to determine the most effective handling and loading method.

Checked team activities regularly to monitor performance and safety.

Pipe Yard Foreman, Western Falcon/Conestoga Pipe Inspections, Jul 1999 - Feb 2004,

Odessa, Texas

inspected vehicles and equipment for damages to determine maintenance needs. Coordinated loading and unloading of pipe loads upon delivery and outgoing shipments using forklift.

Checked incoming shipments for damages and reported observations to supervisor for handling.

Handled administrative paperwork, scheduling, and other tasks to support warehouse manager.

Respond decisively and efficiently to correct transportation issues and handle emergencies.

Maintained operations in full compliance with internal and regulatory standards to protect team members and the business' operations.

Monitored employee performance regarding safety, reliability, delivery dates, and customer service.

Scheduled drivers on assigned routes to efficiently move and deliver materials. Evaluated cargo loads to identify the best method for safely handling and transporting the materials.

Met production goals by managing tonnage and payroll.

Hired and trained workers in pipe inspection operations.

Carefully documented findings such as weights, quantities and grades in daily reports.

Initiated re-inspection to check resolution of identified production problems. Tracked and reported on inspection results for raw materials used in [Industry] production.

Compared the appearance and texture of products against standardized charts to assign the proper grade.

Checked incoming supplies against purchase orders and the established materials specifications.

Required minimal oversight to complete job tasks, meeting all deadlines and goals.

Utilized downtime to perform routine tasks, preventing service delays.

EDUCATION

Odessa Community College - Odessa, Texas June 2012

Further education courses in computer programs;

Excell

Microsoft Word Processor

Power Point

QuickBooks

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