Patrik C.

ad2iev@r.postjobfree.com

909-***-****

OBJECTIVE

I am looking for a fantastic opportunity to implement my results driven work ethics into a new and challenging environment to prove myself as a top performer for future growth. I have ample experience collaborating with customers from setup to funding. Additionally, I have in-depth experience collaborating with clients to drive results by recommending various strategies; great with customer retention; and finding efficient resolutions for clients with unique requirements. Collaborating daily with clients and internal partners (vertical and horizontal) has helped me develop excellent communication skills to enrich and maintain great professional and personal relationships. In short, I simply love collaborating with people, developing great relationships, and driving results.

EXPERIENCE

• Full life cycle B2C and B2B information technology management comprising of cold/warm selling/up-selling, business development, accounting, and technology implementation of small to medium size business’ software, hardware, and network infrastructure.

• Main point of contact to resolve concerns relating to customers, underwriting, sales, funding, appraisal, title, and credit concerns incurred across all products to quickly resolve and ensure all stakeholders are fully satisfied as well as completing the loan process.

• Daily production reporting/generation for upper management relating to processor inbound/outbound phone calls; fundings; initial submissions, conditional approvals, final approvals, appraisal reviews, fundings, and average turn times per processor.

• Have developed excellent customer service skills in relation to selling new products/services, retention, and up-selling in working with multi-ethnic and high-profile clients.

• Proficient with the full life-cycle of the loan process comprising but not limited to: intro calls; collecting documentations for initial/conditional/final underwrite; resolving credit, title, notary and appraisal concerns; generating loan docs for notary closing; reviewing/analyzing signed loan docs for efficient funding; managing/sending/retrieving on-time CD’s; VOI; VOE; escrow docs; and everything else required to create a great experience for the customer.

• Proficient in generating, analyzing, and resolving AUS reports for DU/LP and other agency requirements relating to Non-QM and Non-Agency Jumbos; credit, title (liens/judgements), appraisal, underwriting, funding, escrow, bankruptcies, and many other processes throughout the full loan life cycle.

• Proficient in processing/managing Conventional (R/T & Cash-Out); FHA (Full Doc/Streamline), VA (Full Doc/IRRRL), Non-QM, and Non-Agency Jumbo loans utilizing Fannie/Freddie guidelines (DU/LP).

• Proficient utilization of local/online tools such as, LexisNexis, Encompass, Empower, various appraisal sites (Class Valuation, Solidifi), title (Title365, First American, Vantage Point Title, Fidelity National, ServiceLink, and WFG National), and credit (Factual Data) tools relating to liens/judgements/trust/bankruptcies etc.

• Managed 7 to 20 processors with pipelines of 250 – 1000 loans per month. EMPLOYMENT

03/2021 – 03/2022 SLG Costa Mesa, CA

Manager, Mortgage Processing

09/2019 – 03/2021 Owning Corp./Guaranteed Rate Orange, CA Mortgage Processor

12/2014 – 09/2019 Mr. Cooper/Nationstar Anaheim, CA Manager, Mortgage Processing

06/2010 – 12/2014 CashCall, Inc. Anaheim, CA

Mortgage Processor

01/2004 – 05/2010 Outlook Technology, Inc. Chino Hills, CA IT Consultant

EDUCATION

Biola University, La Mirada, CA (2000)

BA, Psychology

Contractors State License Board

Home Improvement Salesperson (LiveScan submitted to CSLB) – Pending California Department of Insurance (CDI) / CA License #: 4310722 Life Insurance (CA Certified)

Accident and Health Insurance (CA Certified)

Ascolta Training Center, Los Angeles, CA (2000) / Executive 2000, Inc., Irvine, CA (2000) CCNA / A+ / MCP / MCSE

New Horizons, Burbank, CA

System Admin for MS SQL Server (2001), MS SharePoint Server (2005), PMP (2006) SPECIAL QUALIFICATIONS

• 13 plus years processor/sales and processing management experience.

• Fluent in both English and Korean.

• Proficiency with Microsoft Office Suite, Adobe Suite, and other online and local applications for both Windows, Android, iPhone, and Mac platforms.

• Great with multi-tasking, dealing with complex issues, and awesome communication skills with customers and all levels of internal stakeholders.

Contact this candidate