Sandra Phelps

Summary:

Customer service professional with over 10 years of experience in Pharma industry and extensive experience handling orders for customers. Comes with strong experience handling calls with proficiency using MS office suite.

Objective:

To find an opportunity where I can use my passion for customer service, knowledge, and skills from previous position to utilize them with a growing and successful company.

Skills:

Customer Service

Inbound Calls

Outbound Calls

Customer Relationship Management

Education:

High School -South Western College, OH

Experience:

Wholesale Rx Inc. Jul 2016-Jan 2017

Customer Service Representative

Plan work schedules and timetables

Build effective business relationships with health care partners and customers

Prospect for new business

Develop strategies to approach potential customers and increase sales

Take sales orders from customers

Masters Pharmaceuticals Nov 2013-Jan 2016

Customer Service/ Call Center

Establish 6 to 10 new account/ customers per month

Answer inbound calls concerning pharmacy coverage, services covered, provider networks, and medical policies

Answering and resolving customer concerns

ParMed/Cardinal Health Apr 2007-Nov 2013

Customer Service/Call Center/Sales

Identified prospective customers using lead generating methods and performing around 75 calls per day

Recognized as a top generator

Hitting quota

Answering and resolving customer concerns