Lanequia Brewster

Assistant Vice President

Lancaster, TX 75146

ad2iem@r.postjobfree.com

972-***-****

I am a professional with a fifteen-year record providing exceptional collections management and financial leadership. I combine entrepreneurial drive with business-management skills to increase revenues, market share and profit performance. I have a successful history of developing and strengthening teams, departments, and community relationships while supporting diversity. Work Experience

Assistant Vice President

Caine & Weiner

March 2017 to May 2019

• As an AVP, I directly supervised and coordinated the activities of commercial and/or consumer debt collectors, leads, supervisors, and mangers.

• Effectively leverages the accounting and reporting capabilities of the Controller and other members of the Finance leadership team to develop insight from reported data and identification of cross department or business unit opportunities.

• Builds and engage workforce through leadership, talent development and collaborative employee relationships.

• Administered collections programs, maintaining knowledge of legal requirements and regulations.

• Managed familiarity with reimbursement documents, procedures, bad debt and bad debt recovery records.

• Handled all escalated issues with vendors, chargebacks, BBB complaints, and legal accounts.

• Revamped pricing strategy with Sales Team to increase revenue, implemented effective strategies, trained a high performance collections call center, and helped boost corporate image.

• Complied with and enforced FDCPA laws and regulations (consumer collections, commercial collections, and retail collections

• Reduced aged receivables from $142K to $12K. Revamped A/R procedures and filing systems, created spreadsheets to enhance tracking of receivables, followed up on open accounts an negotiated with clients during collection calls.

• Achieved 2018 Star Performance Award for outstanding sales/collections results, representing the first time the Dallas office achieved this recognition. Business Operations Manager

Santander Consumer USA /Chrysler Capital

November 2014 to March 2017

• As a Business Operations Manager, I managed 20-25 credit and collection professionals. Managed in various areas of the finance servicing department Early Stage(0-60days), Late Stage(60-90 days), Early Payment Default(first payment missed), and Total Loss.

• Create, develop, and implement end-to-end debt management strategy and initiatives.

• Managed collector portfolios, workload, change in priorities, aging and allowance for bad debt analysis within the collections workbench tool.

• Conducts formal performance reviews and provide feedback to team members. Works with team members to improve, track and develop areas of poor performance.

• I achieved and exceeded collection goals, competitive rankings, and collector activity and performance, assisting with execution of company implementations, analysis of the company performance, process enhancements, compliance and other duties assigned.

• Facilitate sharing of best practices and learnings and key remedial risks to deliver "best in class" debt management.

• Responsible for making sure agents were in compliance with FDCPA, TCPA, FCRA and other government regulations and company policies.

Collections Supervisor

Ace Cash Express Corporate

July 2008 to September 2014

• My position is to oversee 30+ agents that solicit payments from customers on an assigned portfolio of overdue Pay Day Loans

• Analyze applicants financial status, and credit to determine loan feasibility.

• Trained extensive skip tracing techniques and research on accounts.

• Conducted training to effectively and professionally communicate, negotiate and support customer retention when collecting past due amounts.

• Wrote and administered formal and informal performance appraisals and periodic reviews of goals and objectives according to specified schedules.

• Consistently motivated associates to improve performance by developing and implementing innovative recognition ideas.

• Facilitated meetings to ensure consistent operating procedures, compliance with relevant site, corporate, and regulatory guidelines were followed.

• Regularly exceeded goals by 10-20% monthly.

Property Manager

Rosemont at Timber Creek

June 2005 to April 2008

• Direct all aspects of property management for 180 unit Low-Income Housing Tax Credit property.

• Budget Development & Forecasting

• Contract & Lease Negotiations

• Maintained 97% occupancy rate, while increasing property rents 34%

• Prepare monthly financial reports, oversee all expense and cost tracking, accounts payable and receivable, and purchasing functions. Manage a resolve a delinquency issues.

• Developed various strategies to decrease the amount of delinquency and turn over in the community.

• Maintained proactive focus on sustaining full occupancy levels.

• Managed all financial transactions including deposits, refunds, vendor payables, and rent.

• Achieved property financials and operational objectives as defined by the property management company.

• Forge and sustain relationships with key decision making within entities to negotiate and secure long- term tenant agreements.

• Directly supervised, leasing consultants, Assistant Manager, Resident Coordinator, and Maintenance staff. I conducted all business in accordance with the Company policies and procedures, Fair Housing, Americans with Disabilities Act and all other laws pertaining to apartments. I was responsible for maintaining accurate resident records, and compliance audits. Customer Relations/Sales Lead Specialist

Citigroup

November 1999 to April 2005

• I established and retained customer relationships through effective loyalty-building practices.

• Provided high-level customer service, problem resolution to meet service goals, problem service level agreement goals for response times, average handle times, interest rates and call quality.

• Reduced shell gas corporate cardholders turnover rate by providing resolution. I attained a 95% save rate.

• Handled a high call volume of escalated inbound/outbound calls from cardholders in reference to complex billing concerns; credit inquiries; and fraudulent accounts. Education

Business Administration

Crown College - Dallas, TX

Skills

Rent Roll, Quick Books, Excel, Power Point, Kronos/ADP, AS400, CUBS, Integrated Data, Balto, Typing 55WPM LexisNexis Accurint, TLO, Dun & Bradstreet, TCN Dialer Management, Extensive Skip Tracing Techniques. Knowledge in TCPA, FDCPA, FCRA, Tax Credit, as well as GLB. (10+ years), Executive Administrative

Certifications/Licenses

Driver's license

Additional Information

Technical Skills

Rent Roll, Quick Books, Excel, Power Point, Kronos/ADP, AS400, CUBS, Integrated Data, Balto, Typing 55WPM LexisNexis Accurint, TLO, Dun & Bradstreet, TCN Dialer Management, Extensive Skip Tracing Techniques. Knowledge in TCPA, FDCPA, FCRA, Tax Credit, as well as GLB.

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