Service Manager Director

Steve Quintero

**********@*****.*** 714-***-****

Fixed operations professional with a bottom line orientation and proven success imanaging Service department operations. Effective in developing and leading a highly productive service team that is customer oriented and profit driven with attention to detail.

*Service & Parts Operation

*Revenue & Profit Gross

* Staff Training

* Client Relationship Building

Experience and Notable Contributions

Service Director

Greenpower Motor Company 7/2023-11/2023

I was hired to help organize the company field service technicians policies and procedures.

Service Manager

Hgreg Puente Hills Nissan/Hgreg Buena Park Nissan 2022-2023

Brought onboard at Puente Hills with the expectation of replacing the Service Manager at Buena Park Nissan. During the wait period Buena Park Nissan the dealer group opted to sell the dealership. During the purchase the Service Manager gave his notice and left the dealership. I was asked to step in and oversee the Service department during the purchase process and I opted to look for other employment.

Service Director

Toyota of Hollywood 2022-2022 Oversee a Service Department of 25+ service employees including Service Advisor, Technicians, and Porters. In the past 6 months we've increased Service Gross 22+% without an increase in staffing and an customer reduction of 55%. I came to work for the LA Car Guy Group at the instinstance of my General Manager after 4 years . I worked with the group for 8 months when my wife needed a hip replacement and I needed to take care of her for a few months. Looking for a position with a local group to become an active member of a Service Team. Looking to help a Service team get to the next level where they will enjoy their work enviroment.

Fixed Operations Director

Nissan of Torrance 2019-2022

Oversee both Service and Parts Departments with staff in excess of 30+ employees including Service Advisors, Techs, Parts countermen, drivers, and

Service Director 2016-2019 Tustin Infiniti/

BMW of Vista/Costa Mesa Honda (AutoNation)

• Brought on board to turn the Tustin Infiniti Service department around. In 1st two weeks was able to get CSI above zone and increase hours per RO and effective CP labor rate. • Autonation acquired a BMW dealership in Vista California late October and I was asked to take over the Service Director position of the dealership the day they took over the dealership from Mossy.

• Near the end of November 2016 I was asked to transfer to our struggling Honda store as Service Director . Have since improved Hours per RO, Effective labor rate, and have increased CSI to being in the top 4 dealers in our district year to date.

Service Director

Garden Grove Kia, Garden Grove Ca

2014-2016

• Came into the dealership at the end of October with a department that was not profitable YTD the Service department lost 165K in 2014. Able to turn the department around to a net profit of 200K plus for 2015 in my first full year as Service Director.

Service Director 2011-2014 Honda Cars of Corona, Corona, Ca

• Helped increase department net profit 50% in my first full year as Service Director. • Reduced expense by 20% in my first full year as Service Director while maintaining the same staff.

• Achieved American Hondas Presidents Award in first full year as Service Director. • Developed and implemented new policies and procedures to increase Service Advisor flat rate per hour as well as hours per RO.

Service Director 2008-2011 Diamond Honda, City of Industry, CA

• Coordinated and developed service department staffing schedule to reduce overtime by 80% while maintaining coverage for extended service hours.

• Increased department sales revenue and gross profit for two consecutive years with effective service advertising and menu pricing.

• Reduced employee turn over by 40% and improved employee rapport.

Service Director 2003-2008 Scott Robinson Honda, Torrance, CA

• Analyzed prior day sales and reviewed repair orders on a daily basis.

• Maintained vendor cost by regular review and periodic price shopping to improve department profit.

• Recruited and trained new employees in addition to continued training of current service staff.

Fixed Operations Director 1999-2003 Costa Mesa Honda/Infiniti, Costa Mesa, CA

• Supervised dual dealership service and parts departments with a staff of 50+ employees. • Set monthly sales objectives and monthly service expense budgets.

Service and Parts Director 1987-1999 Hardin Honda, Anaheim, CA

• Relocated service department to new ground up dealership in a new auto mall. • Set up “package” service specials and menu pricing

• Transitioned department from hand written repair orders to computer generated repair orders.

Awards

• Gold Service Manager award from American Honda

• Automotive dealer award for Service and Parts department performance. • American Honda Presidents Award 2013

Education

American Honda Service Management Training

AutoNation Management Training

Sonic Automotive Service Management Training

Contact this candidate