MILYS MORALES

Dallas, Texas, *****

Email: ad2ie5@r.postjobfree.com

LinkedIn: www.linkedin.com/in/milys-morales-688874130 Ph. 972-***-****

Summary

Very technical IT Support Technician has terrific troubleshooting, analytical and good interpersonal and communication skills assisting customers with computer issues using remote or personal assistance. Possesses a thorough knowledge of computer hardware and software applications, installation and updates supporting, repairing and replacing software, hardware and peripherals. Basic understanding of remote Data Center Operations and basic understanding of Oracle / SQL DBA. Bachelor’s Degree in Computer Engineer Science and eight or more years of experience working as an IT Support Technician.

IT Support Skills

Hardware: Desktop, laptop, printer troubleshooting, network connectivity, drivers’ installation, lan/wan, server setup, wireless/vpn, virtual machine.

Software: Windows XP, 7, 8. 10; office, productivity software, system upgrades, system recovery, installation, control licenses, new user training.

Education

Child Development Specialist: 2018

Starting Points, Inc. Dba Institute for Early Childhood Educators - Jersey City, NJ.

Computing Systems Engineering: IT, 2006

Universidad APEC - Santo Domingo, Dominican Republic, Universidad APEC (UNAPEC) - Santo Domingo, Dominican Republic.

Additional Training

Cloud Computing (In Process) Google Activate

Web Assistant, Fundacion Carlos Slim

Tablets and Cellphones Technician, Fundación Carlos Slim

Oracle/SQL DBA, Fundacion Linux, Dominican Republic

Hardware Technician, Centu Institute, Dominican Republic

C#, C+, Visual Basic, Celulas Academicas de Microsoft

Manipulación Sistemas Centrales (AS/400), Dominican Republic

Asistente de Instalación de Redes, Dominican Republic

Ingles básico, avanzado y conversacional, Expresiones lingüísticas y Modismos, Escuela de Idiomas Apec.

Languages

Spanish: Native English: Fluent

Work Experience

UPS Tilt Trail Department (Actual) Dallas, TX

Technical support Windows 10 (Independent) 08/2019 – Actual (Dallas, TX): Responsible for troubleshooting desktop environments running Microsoft Windows operating systems, providing technical assistance in product evaluations and sourcing installation, configuring software and hardware. Identifying and resolving issues related to computer and network connectivity working independently and as a part a team collaboration. Upgrading and maintaining Windows hardware, software, and other applications providing technical support to clarify Windows desktop problems, managing and supporting end-user devices, such as desktop systems and other peripheral equipment.

MRS ZT System Secaucus, NJ, 2019 to 2020: Evaluated and report hardware failure on different peripherals.

Teacher Assistant It Takes A Village Inc. Jersey City, NJ, 09/2017 to 07/2019: Collaborated with teachers to create and follow the new weekly Lesson Plan based on course objectives documenting student evaluation and progress against goals and contributed to positive academic and social tone of school by demonstrating professionalism and enthusiasm for academic community. Planned, implemented, monitored and assessed classroom instructional program through effectively communication with parents to resolve conflicting educational priorities and issues.

IT Support Server Technician BHDLEON Bank December 2011 – July 2014): Installed and maintained company’s server systems performing upgrades installation in different platforms like AS/400, Java, Citrix, share point, and visual languages. Created VMWARE Work Station and conducted computer technology training with all new staff. Provided server management software licenses control.

Pre-Production Department BHDLEON Bank February 2009 – December 2011): Manage project JTELLER, (Tellers System) using remote access to perform troubleshooting when needed. Had to Install Updates in local servers’ close collaboration with international App’support and different local department involved like data base and central systems operations (AS/400), visual system. Provided Support to the system once completed the 4-month project.

Help Desk Technician BHDLEON Bank October 2007 – September 2009: Provided technical support to customers via telephone, email and through tickets approximately 125 tickets a day, analyze and troubleshoot software and hardware issues in different platforms/databases like Windows, Office, SQL, active directory, AS/400, network configuration, web hosting and domain registration; e-commerce solutions, email configurations and search engine submission packages creating help desk documentation with step-by-step instructions on problem resolving techniques.