DAVID A. THOMAS

**** ******** **., ************, ** 22553 Home 248-***-**** ad2idv@r.postjobfree.com Professional Summary

Dedicated Field Manager and Specialist with nearly 15 years in retail, marketing, and relationship management. Well-versed in directing personnel, creating effective merchandising projects and using sales strategies to boost sales. Personable Field Manager and Specialist who respects and appreciates all associates. Motivates employees using positive reinforcement and creative reward systems. Leader focused on maximizing productivity and increasing customer base. Believes exceptional customer service is essential to success. Skills

• Self-motivated

• Strong verbal communication

• Conflict resolution

• Team leadership

• Staff development

• Process implementation

• Salesforce

• Customer Response Management

(CRM)

• Project Management

• Operations

• Goal-oriented

• Relationship Management

• Marketing displays

• Mathematical aptitude

• Marketing

• Service Level Agreements

• Extremely organized

Work History

Field Operations Specialist/Customer Success Lead 10/2021 – 12/2023 RAPP - Irving, TX

• Builds and maintains positive relationships with new and existing dealer clients.

• Conducts several one-hour dealership consultations each day, providing data analysis and continuous improvement recommendations on marketing creative, offers, and cadence.

• Partners with designated OEM field representatives to coordinate marketing improvements and facilitates joint dealership consultations.

• Understands and drives key performance indicator (KPI) improvement.

• Analyzes client performance (reporting, direct observation, etc.) to determine areas of opportunity for improvement within the fixed operations.

• Proactively communicate to clients (up to Dealer Principal / General Manager levels).

• Establishes and maintains a solid business relationship with dealership personnel.

• Effectively communicates OEM program’s value proposition and aligns it with the dealers’ objectives.

• Strategizes aftersales marketing performance and solutions.

• Identifies and recommends program changes and marketing strategies.

• Maintains ongoing communication with different levels of dealership management at assigned dealership locations.

• Manages the retention, product penetration, and growth of assigned dealerships.

• Maintains a high level of customer satisfaction by serving as an advocate and liaison between the dealer client and internal teams.

• Manages all customer issues and conflict resolution.

• Enrolls new orders for retention programs and custom campaigns.

• Achieves assigned sales and retention objectives.

• Writes and distributes contacts reports each day to each dealership and OEM field office personnel.

• Receives and submits account updates, enhancements, and recommended changes.

• Maintains dealer contacts and business activity in Salesforce.com on a regular basis.

• Communicates all program changes, enhancements, and application bug fixes to the Account Management team.

• Shares competitive OEM marketing solutions, effectiveness, and challenges.

• Successful completion of required training program, assessments, and product certification.

• Utilizes customer response management (CRM) tools such as Salesforce for sales, customer service, marketing automation, analytics, and more. Field Operations Specialist/Customer Success Lead 12/2019 – 10/2021 AMCI - Gardena, CA

• Working cross functionally with Toyota Motors North America and their marketing and software solution provider to provide marketing support to Toyota dealerships nationwide.

• Manage dealer relationships within a portfolio of assigned accounts in order to ensure high client satisfaction and retention.

• Facilitate and mediate geography-specific team meetings regarding marketing campaigns and promotions.

• Led the implementation of our Salesforce platform, from initial setup, data upload and configuration, interface design and training for entire team after go-live.

• Analyze dealership Fixed Operations workflow and provide recommendations to bridge the gap between legacy system processes and our system’s functionality.

• Make recommendations for email, direct mail, and digital marketing promotions to help increase customer retention within their marketing area and drive revenue growth.

• Utilizes customer response management (CRM) tools such as Salesforce for sales, customer service, marketing automation, analytics, and more. Field Manager/Operations 9/2019- 12/2019

Crossmark- Plano, TX

• Lead a team up to 20 team members to ensure both goods and services are displayed at the highest level to meet company expectations.

• Provide training programs for team members to ensure everyone works as effectively on his/her merchandising store.

• Evaluating performance of field employees.

• Handling the needs and concerns of the team and giving support to the team under my supervision.

• Directly involved in team decisions and hiring, training and termination of employees.

• Ensuring the merchandising is set up to attract, engage, and motivate the customer towards making a purchase.

• Increase sales for the product in which the company is sampling from home office.

• Measure, analyze, and communicate progress towards strategic goals.

• Coordinate with sales and marketing executives to develop field strategies and initiatives. Field Manager, 04/2018 - 8/2019

Advantage Solutions- Irvine, CA

• Lead a team up to 30 team members to ensure demo presentations are at the highest level to meet company expectations.

• Provide training programs for team members to ensure everyone works as effectively on his/her demo site.

• Evaluating performance of field employees.

• Handling the needs and concerns of the team and giving support to the team under my supervision.

• Directly involved in team decisions and hiring, training and termination of employees.

• Ensuring Lift numbers and video lift are up to contractual obligations.

• Increase sales for the product in which the company is sampling from home office.

• Measure, analyze, and communicate progress towards strategic goals.

• Coordinate with sales and marketing executives to develop field strategies and initiatives. Manager, 12/2014 to 02/2018

Vitamin Shoppe – North Bergen, NJ; Springfield, VA

• Deliver the Vitamin Shoppe Branded service and drives sales by providing unmatched service.

• Through shifting priorities and tactics engage and meet the customer demands delivering friendly and prompt service to minimize wait time.

• Use product knowledge, product information and available resources to educate customers and assist them in making product selections that are right for them.

• Participate in learning and development activities (daily store meetings and product/online education) in order to provide optimal customer service.

• Complete Learning Path and Vitamin Shoppe University training activities in established timelines.

• Maintain professional and courteous relationships with customers, co-workers and management fostering positive work environment and embraces diversity.

• Collaborate with the store team to understand, support and achieve established sales goals and objectives.

• Participate in donation drives identified by the Customer Support Center.

• Assist in unloading stock, stocking shelves, checking products against invoice, sorting and distributing stock, pricing merchandise, cleaning fixtures and displaying product.

• Aid the management team in the implementation of merchandising and operational procedures.

• Perform category maintenance by rotating products according to the company’s product rotation policy.

• Identify damaged and expired product.

• Execute and ensure product is set to Planogram.

• Operate the cash register and execute customer transactions efficiently.

• Total price, tax, and shipping and handling charges accurately.

• Fully understand register functions and balance the cash register at the end of each shift or as scheduled.

• Adhere to and verify the bank deposit process.

• Conduct regular audits to ensure the store is functional and presentable.

• Make sure all employees adhere to company’s policies and guidelines. Manager, 05/2011 to 08/2014

Morsi’s Mediterranean Grill – Fredericksburg, VA

• Recruiting, training and supervising staff.

• Approving and managing budgets

• Planning menus

• Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines

• Promoting and marketing the business

• Overseeing stock levels

• Ordering supplies

• Producing staff rotations

• Handling customer inquiries and complaints

• Taking reservations

• Greeting and advising customers

• Problem-solving

• Preparing and presenting staffing/sales reports

• Keeping statistical and financial records

• Assessing and improving profitability

• Setting targets

• Handling administration and paperwork

• Liaising with customers, employees, suppliers, licensing authorities and sales representatives

• Making improvements to the running of the business and developing the restaurant Manager, 03/2009 to 03/2011

Well Suited Property Management, Inc – Southfield, MI; Fredericksburg, VA Specializing in the following services:

• Carpet replacement and cleaning

• Painting

• Window replacement

• Appliance installation

• Changing locks

• Boarding up windows and doors

• Killing and treating mold

• Installing de-humidifiers

• Grass cuts

• Bushes cut

• Capping water spigots

• Capping gas and water lines

• Capping trip and choke hazards

• Removing exterior and interior debris

• Winterizing homes

• Install plumbing

• Installing hot water tanks

• Installing furnaces

• Demolition

• Roof repairs

• Flooring

• HVAC

• Extermination and pest prevention

• Electrical work

• Property securing other related experience

• Submitting bids for bank approvals via computer and email

• Completing summaries of work completed

• Preparing property condition reports

• Photography to support all bids – digital camera with time and date stamping

• Knowledge of all property preservation terminology Sales Manager, 12/2005 to 05/2009

Well Suited Fashions – Southfield, MI

• Serve as a fashion consultant to customers seeking men’s suits, shoes, and casual wear.

• Foster collaborations with area businesses by including Well Suited Fashions in fashion shows.

• Fit models with best fashions when participating in fashion shows.

• Participate in buying efforts of Well Suited Fashions through ordering of inventory through distributors

• Provide superior customer service through suggestions and customer follow-up after purchase.

• Suggest new items to customers based on customer style and fashion preferences.

• Identify products and new fashions that best suit our customer base for high selling potential.

• Solicit and incorporate customer feedback.

• Assist in the creation of website, television commercials and other marketing efforts

• Promote the fashions of the store through consistent maintenance of a professional appearance both on and off the job.

• Identify potential customers and invite them into the store on a regular and consistent basis.

Maintenance Professional, 05/2006 to 05/2008

Greater Grace Temple – Detroit, MI

• Clean 170,000 square foot facility including sanctuary, administrative offices, banquet facility, daycare facilities, and bookstore.

• Perform janitorial duties including disinfecting, dusting, sweeping, mopping, vacuuming, restroom sanitation, and floor waxing.

• Set up and take down banquet hall facility floor plans.

• Set up and take down floor plans for concerts, presentations, seminars, funerals, and weddings in main sanctuary.

Education

• University of Phoenix, Associate of Arts, 2009

• University of Phoenix, Bachelor of Science, 2012

• University of Phoenix, Certification in Project Management, 2017

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