Kimberly G. Swenson

**** ********** ****

Villa Rica, GA 30180

Cell# 678-***-****

ad2ids@r.postjobfree.com

Objective:

Obtain a position as a team-player in a people-oriented organization where I can maximize my experience in a challenging environment to achieve corporate goals for possible advancement. Self-motivated, strong analytical problem-solving skills, teamwork, coordination, organization, planning, time Management, reporting Skills, inventory control, documentation skills, data entry skills and dependability.

FSI, Lithia Springs, GA – 2021-present – Sales Support/Customer Service.

Daily communication with Clients about orders and inventory.

Fix orders with issues in Web Services to push through the system.

Print packing slips twice daily and take to the warehouse, also check on orders in Deposco for shipping status.

Communicate with Clients and Warehouse on orders with issues on inventory or shipping

DHL shipping labels/Freight Source/UPS claims/USPS claims and Worldwide Express.

Follow through with all orders to make sure they ship within a 24-hour period if not create an error report of issue.

Crown Packaging Corp, Alpharetta, GA – 2019-2021 – Sales Support/Customer Service.

Daily communication with Sales Reps, office workers and customers.

Set up New Customers in JDE.

Set up new items, pricing, quotes, issue credits and place orders for customers in JDE.

Communicate with Sale Rep and customer on any issues with Orders or backorders on items with ETA on the item coming in.

Eaton Lighting/Cooper Lighting, Peachtree City, GA-2018-2019 – Customer Service Rep. - Temp Position

Daily phone and E-mail communication with clients, co-workers.

Utilized multiple call center support applications to efficiently assist customers with technical issues with their fixtures.

Promptly and methodically responded to customer inquiries to identify and resolve issues with said fixtures.

Place orders for replacement fixtures on SAP, emailed customers with updates on shipping and any other information needed to customer, create QMs in SAP for customer references, Spec sheet information to customer.

Place orders in Flash Pro, update SAP with proof of order, update orders in Commerce HUB, send and receive emails in Microsoft Outlook.

Research accounts in Basecamp and use SharePoint to locate account information on past due customers.

Lagasse/Essendant, Atlanta, GA-2015-2018 – Customer Service Data Entry

Daily phone and E-mail communication with clients, co-workers, and account executives.

Utilized Siebel software for data entry of customer service information. Utilized multiple call center support applications to efficiently assist customers and agents.

Promptly and methodically responded to customer inquiries to identify and resolve issues. Exercised strong interpersonal communication skills with customers and fellow staff.

Accepted new assignments with an open, cooperative, positive, and team-oriented attitude.

Typed memos, correspondence, reports, and other documentation.