Customer Service General Manager

· Charley Stevenson

**** ***** ******* ***** ****, Chapmanville, WV 25508 • 304-***-**** • *******@*******.*** Objectives

To secure a position as a team member of a productive company. Skills

Customer service oriented

Very experienced in the service industry

Excellent communication and people skills

Equally effective as a team member and an individual Goal and results oriented

Excellent problem solving skills

Work Experience

August 2015- March 2023

Kee Foods LLC (Huddle House)

Chapmanville, West Virginia

Cook, General Manager

lInterviewing, hiring, scheduling and managing hourly employees lFood and non-food inventories and ordering

lSales budgeting and managing controllable costs

lLocal marketing

lMaintaining a safe and sanitary restaurant environment lSetup and implemented a new software program for food ordering, food inventory, time keeping and payroll and sales l monitoring.

lContacted and resolved all customer service issues. lPrepared customer orders and help other employees on my shift. 1

February 2014- February 2015

American Blue Ribbons Holdings LLC, (O’Charley’s)

South Charleston, West Virginia

Assistant Manager

lInterviewing, hiring and managing hourly employees lEnsuring correct adherence of company policies, procedures and training by hourly employees lTalking with all guests about their experience to ensure satisfaction of their visit and how improvements could be made for their next experience.

lIncreasing sales by running contests with the employees lInspect plate presentation before meals were delivered to the guests July 2013 - October 2013

Bob Evans Farms, Pikeville, Kentucky

General Manager

lInterviewing, hiring, scheduling and managing 50 hourly employees lCoaching, scheduling and managing 4 assistant managers lFood and non-food inventories and ordering

lSales budgeting and managing controllable costs

lLocal marketing

lMaintaining a safe and sanitary restaurant environment lEnsuring correct adherence of company policies, procedures and training by hourly employees and assistant managers

·

Charley Stevenson

3812 Upper Crawley Creek Road, Chapmanville, WV 25508 • 304-***-**** • *******@*******.*** June 1986 - May 2011

Bob Evans Farms, Logan, West Virginia

General Manager

lInterviewing, hiring, scheduling and managing 100 hourly employees lCoaching, scheduling and managing 4 assistant managers lFood and non-food inventories and ordering

lSales budgeting and managing controllable costs

lLocal marketing

lMaintaining a safe and sanitary restaurant environment lEnsuring correct adherence of company policies, procedures and training by hourly employees and assistant managers lSuccessfully opened a new restaurant as a general manager in a new market Education

National Restaurant Association 2008, 2013

Attained SerSafe Certfication

Boone County Truck Driving Academy 2012

Attained a Class A CDL License

Sherman High School 1986

College preparation and science major course of study Attained a high school diploma

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