Anne Romanoff

310-***-**** Los Angeles, CA

ad2idh@r.postjobfree.com

SUMMARY

I am seeking a Remote or Hybrid Data Entry or Customer Service position. My talents and business acumen apply to every industry. I multitask independently and with a team. I am a dedicated hard worker and use my polished interpersonal skills with cross-cultural collaboration. Employers view me as self-motivated, disciplined, detail oriented, empathetic, a problem solver, and a critical thinker. They recognize my strong written and oral communication skills. My positive attitude and work ethic has contributed to my success at relationship building. I want to make a difference. I am proficient in Microsoft Office Suite programs, Google, Foundation, Social Media Facebook, Instagram, Linkedin, and am Zoom friendly.

I learn new programs easily.

EXPERIENCE

Real Estate Assistant Independent contractor, Al Ferguson, West Hollywood CA 1/2020 to 1/2023.

*Remotely performed as a dedicated assistant until his retirement.

*Created and maintained property listings, handled all client correspondence and used my expert customer service and sales skills.

*I set appointments and followed up via emails, texts and phone calls.

*Established new procedures and consolidated existing ones that promoted a more efficient, organized and productive office flow.

*Improved the online presence through marketing to grow business. Resident Services Specialist, E&S Ring Property Management, Marina del Rey CA 11/2016 - 7/10/2019 (until became very ill - Covid)

*Leased Apartment homes and provided exemplary communication and customer service for Residents, Prospects, and Vendors.

*Worked with prospects and Affordable Housing applicants via email, telephone and in-person meeting to lease units, run qualifications, confirm eligibility, and complete move-in papers.

*Accomplished all administrative tasks including Data Entry, Editing, Proofreading, Transcribing, and File compliance.

*Communicated with Residents, Maintenance staff plus outside Vendors. Coordinated work orders and service requests. Accomplished completion and resolved any complaints.

*Composed all letters, prepared leases, move-in packages, legal notices and evictions, renewals, and violations.

Sales and Customer Service Associate, Saks Fifth Avenue, Beverly Hills CA 10/2015 - 11/2016

*I worked Remotely and in Store.

*Built and achieved long term relationships converting one time shoppers into repeat shoppers by providing outstanding Sales and Customer Service. *

*Surpassed Sales goals, cross-sold items in many departments.

*Learned POS cash register system.

Realtor Independent Contractor Keller Williams, Marina del Rey CA 12/2014 - 9/2015

*I worked Remotely and in Office by performing cold calls and door knocking to sell or rent homes.

*Established long term relationships via phone, email, texting, and in person visits.

*Designed comparative market surveys brochures with photos and detailed property information. Community Consultant Avalonbay Communities Inc REIT Property Management 3/2008 - 9/2014 Redondo Beach and Playa del Rey CA

*Won “Spirit of Caring Award” for Outstanding Customer Service for entire SCA portfolio.

*Leased Apartment homes and provided exemplary communication and Customer Service for Residents, Prospects, and Vendors.

*Trained new coworkers and oversaw daily tasks to insure priorities were addressed and completed.

*Worked with Prospects and Affordable Housing Applicants via email, telephone and in-person meeting to lease units, run qualifications, confirm eligibility, and complete move-in papers.

*Accomplished all Administrative tasks including Data Entry, Editing, Proofreading, Transcribing, and File compliance.

*Communicated with Residents, Maintenance staff plus outside Vendors to coordinate work orders and service requests. Followed up to completion. Achieved satisfactory completion by handling complaints.

*Created all Letters, prepared Leases, Move-in Packages, Notices and Evictions, Renewals, Violations. EDUCATION

UCLA Westwood, CA Computer Science

Otis College, Westchester CA Computer Graphics

F.I.T. NY Associates degree Merchandising

VOLUNTEER WORK

Keller Williams Red Day at West LA Veterans Hospital, Habitat for Humanity, Best Friends Animal Sanctuary donated my artwork at auction, Make A Wish Foundation, Volunteer at St.Johns Health Center Santa Monica CA, Toys for Tots with MDR Fire Department.

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